Update: Just wanted to let everyone know I finally got through to EDD this morning! The agent said there was a "processing flag" on my account because my doctor submitted the extension paperwork a few days late (even though it was still before my original end date). They've cleared the flag and I should receive all my backpay within 48 hours. Thank you all for your help and suggestions!

So glad you got this resolved! I'm dealing with a similar situation right now - my extension was approved but I haven't seen any payments in 2 weeks. Your post gives me hope that it's just a processing issue. Quick question - when you called, did you use the 1-800-480-3287 number that Justin mentioned? And any tips for actually getting through? I've been trying for days but keep getting the busy signal.

Update: I was able to access my 1099-G through the website that @helpfultaxpro mentioned! It's different from the SDI Online portal, but once I created an account, I could see my tax form was already available. Thanks everyone for your help!

That's awesome that you found it online! For anyone else reading this thread, I just want to add that even though Oliver found his form, it's still worth double-checking the taxability issue that Kevin mentioned earlier. I made the mistake of assuming my SDI benefits were taxable when they actually weren't since I paid the premiums myself. Ended up having to file an amended return. If you paid SDI through payroll deductions (which most CA employees do), your benefits are likely not taxable income, but you should still report receiving the 1099-G. Definitely worth consulting a tax pro if you're unsure!

One more important thing - your SDI claim is completely separate from any personal injury claim you have against the other driver. Receiving SDI benefits won't reduce your settlement. However, you should tell your personal injury attorney that you're applying for SDI benefits, as they need to know about all sources of income related to your injury for their calculations. Also, prepare for the possibility that you might need to extend your SDI claim depending on your recovery time. Initial SDI claims typically cover up to 52 weeks, but your doctor will need to continue certifying your disability periodically throughout your recovery. Mark your calendar for when recertifications are due to avoid any interruptions in benefits.

I just want to add that when you apply online through SDI Online, make sure you have all your employment history for the past 18 months ready - including that Instacart gig work you mentioned. Even though it was recent and brief, you'll need to report all income sources. Also, don't let the online application intimidate you if some questions seem confusing. You can always call for help or even submit it incomplete and provide additional info later. The most important thing is getting your claim started ASAP since you're already 3 weeks from when your doctor certified you can't work. One last tip: take screenshots of everything you submit online and keep copies of all documents. EDD systems can be glitchy and having your own records will save you headaches if anything gets lost in their system.

I've heard rumors that they're updating the system soon. Supposedly it'll fix a lot of these errors. But knowing how government projects go, we'll probably all be retired by the time it's done lol

I had the exact same E324 error last week! What finally worked for me was using a completely different device (borrowed my neighbor's laptop) and making sure I was on a stable internet connection. Also, I noticed the error happened less frequently when I tried during off-peak hours like early morning around 6-7 AM. The system seems to be less glitchy then. It's ridiculous that we have to jump through all these hoops just to file a legitimate claim, but sometimes you gotta work with what you've got. Hang in there! 💪

guys. i finaly got through after 6 MONTHS of no payments. heres what worked for me: 1. call at exactly 8:01 am 2. press 1, then 2, then 4 when prompted 3. if u hear music, hang up and try again 4. repeat until u get the 'all lines r busy' message 5. THEN call again immediately it took me 43 tries but i finaly got through. good luck everyone!

Similar situation here - my payments stopped about 2 weeks ago with zero warning. I've been checking my account daily and there's literally nothing there explaining why. The worst part is not knowing if it's a technical glitch or if there's actually an issue with my claim. Has anyone had success with the automated phone system, or do you really need to speak to a live person to get answers?