CalWORKs and CalFresh suddenly discontinued after uploading verification documents - no explanation given

this happens ALL the time with the county!! its probably bcos they didn't see ur documents even tho u uploaded them. benefitscal is trash and the workers don't check it right. u need to call them ASAP!!! don't wait or you'll miss ur appeal window

First, take a deep breath - this is actually a fairly common issue. When you upload documents to BenefitsCal, they don't automatically get attached to your case. They go into a general document queue, and a worker has to manually review and link them to your case. Here's what you should do immediately: 1. Call your assigned worker directly (not just the main line) 2. If you can't reach them, ask for a supervisor 3. Request an "immediate restoration" explaining you submitted everything on time 4. Ask them to check the BenefitsCal document repository 5. If they verify your documents were uploaded on time, they can reverse the discontinuance This exact scenario is why I always recommend people submit documents in person and get a receipt, or mail them with delivery confirmation. The digital system is not reliable yet.

I had something kinda similar happen 2me but it was bcuz they said they sent me a form I never got and when I didnt return it they cut me off. Check ur mail carefully they mightve sent somethin u missed? Alot of times they want the original documents not just uploads

I work with CalWORKs clients daily, and this is unfortunately a common issue. Even when you upload documents to BenefitsCal, there's a very specific protocol workers must follow to process them. Here are the real issues that could be happening: 1. Your documents went to the general queue but weren't processed within the timeframe 2. The documents were processed but were deemed insufficient (sometimes they need specific information on paystubs or landlord letters) 3. There was another verification request you missed (possibly sent by mail only) 4. There's a system glitch showing discontinuation when you're actually still pending You need to get through to a human ASAP. The standard customer service line has hours-long waits right now due to recertification season. Try calling right when they open, or 30 minutes before closing when call volume sometimes drops.

If they discontinued you AFTER requesting more verification and you provided it, they HAVE TO send you a Notice of Action explaining why. It's literally the law. Check your mail tomorrow, but also try calling your local office directly instead of the main customer service line. Sometimes the local offices answer faster.

Have you tried using Claimyr to reach the county office? I was in the exact same situation last month - couldn't get through on the regular line and was about to lose my benefits. A friend told me about this service at claimyr.com that gets you through to a real person at the county office without waiting on hold for hours. They have a video that shows how it works: https://youtu.be/jzISHxCPLwE. It seriously saved me from losing my benefits when I had a verification issue. They got me connected to a worker who fixed my case that same day.

This sounds exactly what happened to my sister!!! The county is SO BROKEN right now. She had to GO IN PERSON to the office and wait for like 4 hours to get it fixed. Bring copies of EVERYTHING you uploaded with dates showing when you submitted them. And if you go in person, get there super early because the lines are crazy. Some offices are letting people make appointments now tho, might wanna check if yours does.

OP, just checking in - were you able to get through to anyone at the county? If you still haven't reached someone, remember that you have 90 days from the date of discontinuance to request a state hearing if you believe your benefits were incorrectly stopped. The form is called DPA 479, or you can request one by phone at 1-800-952-5253. Also, if you're experiencing an emergency food situation, ask about expedited CalFresh. They can sometimes issue emergency benefits within 3 days if you qualify.

So glad you got it resolved! This is exactly why I always tell people to scan documents instead of taking photos when uploading to BenefitsCal. The system flags photo uploads for manual review which can cause huge delays. For anyone else reading this - if you don't have a scanner, most libraries and UPS stores offer free scanning services, or you can use scanning apps on your phone that create actual PDF files instead of just photos. The county workers told me photos often come through blurry or sideways which is why they get flagged. Thanks for updating us OP - stories like this help other people going through the same thing!