CalWORKs recert marked 'incomplete' with no reason why - can't reach worker by phone

The exact same thing happened to me in January! My recert said incomplete but no message why. Turned out they needed proof of my WTW participation hours even though I had already uploaded everything. My worker finally called me back after TWO WEEKS and by then they had already cut my benefits for the month! Had to pay late fees on rent because of their mistake. The system is so broken.

this is why i always do my recert in person, the online system messes up all the time. check ur mail, sometimes they send the reason that way instead of in the system. also make sure u didn't miss any sections in ur SAWS2 or forget to click submit on any screens

When this happens, it usually means one of three things: 1. Your income verification doesn't match what they have on record 2. You need to provide updated information about someone in your household 3. There's a technical glitch where the system shows incomplete but your worker hasn't updated it yet You need to keep trying to contact your worker, but also try these approaches: - Go in person to the office if possible, even without an appointment - Check if you can upload additional documents proactively (pay stubs, rent receipts, school verification for kids) - Send a message through BenefitsCal asking specifically what's missing - Call right when they open (usually 8am) for the best chance of getting through Don't wait until your benefits get cut off to take action. The recertification deadline is very strict.

Have you tried using Claimyr to get through to a CalWORKs worker? I was in a similar situation last month and was getting nowhere with calling. A friend told me about claimyr.com and they got me connected to a real person at the county within 20 minutes. They have a video showing how it works here: https://youtu.be/jzISHxCPLwE For recert issues, you really need to talk to someone ASAP because they only give you 10 days to fix whatever's missing before they discontinue your case. I wouldn't wait anymore since you've already tried calling so many times.

whatever u do DONT resubmit a whole new application!!! that will make things wayyyy worse bc then they might count it as a new application instead of a recert and you'll lose benefits for sure. keep calling and maybe try the main state number not just your county

The county office is so frustrating to deal with, I swear they do this on purpose! My last recert they claimed I didn't turn in my SAR7 even though I had confirmation it was received. Then they cut my benefits with no warning. I had to go down there and throw a fit before anyone would help me. The system is rigged to make us fail I swear.

Update us on what happens! If you're able to get through using any method, please share so others can learn from your experience. The recertification process is one of the most stressful parts of receiving CalWORKs because there are so many ways things can go wrong.

This is such a common problem with the BenefitsCal system! I've been helping families navigate CalWORKs issues for years and the "incomplete" status with no explanation happens way too often. A few additional tips that might help others in this situation: - Take screenshots of your submission confirmation and any documents you uploaded as proof - If you can't get through by phone, try visiting during lunch hours (11am-2pm) when it's sometimes less busy - Ask specifically for a supervisor if the first worker can't help - they often have more authority to override system glitches - Document every call attempt with date/time in case you need to file a complaint later The fact that there's no automatic notification when documents fail to upload properly is a major flaw in the system. Families shouldn't have to stress about losing benefits due to technical issues they have no control over. Glad to see Miguel got it resolved, but this needs to be fixed at the system level.

I'm going through something similar right now with my recertification! Mine has been showing "under review" for 3 weeks now with no updates. Reading through all these comments, it sounds like the BenefitsCal system has a lot of technical issues that aren't communicated well to us. Miguel, I'm so relieved you got yours resolved - that Claimyr service sounds like a lifesaver! I'm definitely going to try that if my case doesn't get updated soon. It's really frustrating that we have to jump through so many hoops and use third-party services just to get basic information about our own cases. The stress of potentially losing benefits while trying to support our families is unbearable. Thanks everyone for sharing your experiences and tips - this community is so helpful when the system fails us.

This whole thread is so eye-opening and frustrating at the same time! I'm a single mom of 2 and just reading about all these system glitches and lack of communication from the county offices makes me anxious about my own upcoming recert next month. It's honestly ridiculous that families have to rely on third-party services like Claimyr or go through so much stress just to get basic information about their cases. @f791cdc18483 Miguel, I'm so glad you finally got through and it was just a technical issue with your son's school verification! That must have been such a relief. It's crazy that they don't have a system to automatically notify us when documents don't upload properly. @da395ad0139a Dylan, thank you for those practical tips - I'm definitely going to screenshot everything when I do my recert and write down all my call attempts. The supervisor tip is something I never would have thought of. This community is honestly more helpful than the actual CalWORKs system sometimes. At least here we can get real answers and support from people who actually understand what we're going through!