CalWORKs Cash Aid suddenly discontinued without notice - no mail or call from county?
Just checked my BenefitsCal app and I'm totally confused. I got approved for CalWORKs Cash Aid last month after barely working in December and January (single mom with 2 kids trying to make ends meet). My EBT card got loaded the last two months no problem, and all my other benefits (CalFresh/Medi-Cal) are still showing as active for March. But when I logged in today, it shows my Cash Aid as DISCONTINUED! Tomorrow was supposed to be my deposit date ($785) and now it shows NOTHING is coming. I haven't received any discontinuance notice in the mail, no phone call from my worker, absolutely zero explanation. I'm freaking out because I've already budgeted that money for my rent payment that's due next week. I normally don't like relying on assistance but my hours got cut at work and we've been struggling since Christmas. Has this happened to anyone else? Could it be a system glitch? I tried calling the county office but got stuck in the automated system for 45 minutes before getting disconnected.
16 comments
Giovanni Colombo
did u report any income recently? same thing happened 2 me last year bc i reported on my SAR7 that i made like $200 more than my IRT. they cut me off with no notice too, suuuuper annoying
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CosmicCommander
•I started a new job in February (just part-time) and I did report it on my application, but my worker said I was still eligible since it wasn't much. I didn't get a SAR7 yet - don't you get those after 6 months? I literally just got approved 2 months ago!
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Fatima Al-Qasimi
This is probably related to your new income. Even though you just started CalWORKs, if you reported income that puts you over the Income Reporting Threshold (IRT), they can discontinue your Cash Aid mid-period. The county is supposed to send a Notice of Action at least 10 days before cutting benefits, but unfortunately, these often get delayed in the mail or sometimes don't get sent at all due to worker error. Check your IRT limit on your approval notice (it varies based on family size). If your new job puts you over that amount, that's likely the reason. However, you still should have received proper notice, and you have the right to request a hearing if you believe this was done incorrectly.
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CosmicCommander
•Thank you for explaining! I checked my approval letter and my IRT is $2,825 for a family of 3. My new job only pays about $1,100/month so I'm definitely under the limit. This is so frustrating!
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Dylan Cooper
OMG I HAD THE EXACT SAME THING HAPPEN!!!!! I swear the system is designed to trick us into losing benefits. They literally approved me then two months later - POOF - benefits gone with NO EXPLANATION! I ended up having to spend THREE DAYS trying to reach someone. Turns out they needed some verification document they never bothered to tell me about and automatically discontinued me when they didn't receive it. DON'T ASSUME IT'S YOUR INCOME! It could be literally ANYTHING - missing verification, a change they think you didn't report, a system error, or just a worker who made a mistake. The county NEVER admits when they mess up.
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CosmicCommander
•Three days?! I can't afford to spend that much time on the phone. My kids need me and I have work shifts. Did you just have to keep calling back?
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Sofia Ramirez
You should try using Claimyr to get through to a person at the county. I was in a similar situation last month with my CalWORKs suddenly showing discontinued on the BenefitsCal app, and I couldn't get through on the phone either. Someone from my church group recommended Claimyr - they get you connected to a real person at the county office without the ridiculous wait times. It worked amazingly well for me! You can check out how it works at claimyr.com or watch their demo video: https://youtu.be/jzISHxCPLwE Once I finally talked to someone, it turned out they needed a school verification form for my teenager that I never knew about. They reinstated my benefits within 24 hours after I submitted it.
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Dylan Cooper
•does it actually work tho? like I'm so tired of paying for services that don't deliver. is it expensive? I'm already broke which is why I need the benefits in the first place lol
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Sofia Ramirez
•It definitely worked for me! I was skeptical too but was desperate after trying for 3 days to get through. It's worth it when you consider the alternative is potentially losing hundreds in benefits or spending entire days on hold. And the cost was way less than what I would have lost if my benefits stayed discontinued.
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Dmitry Volkov
I work as an eligibility assistant (not a caseworker) in a different county, and I can tell you there are several common reasons this might happen: 1. Missing verification - The county might need proof of something (rent, utility bills, school enrollment, child support cooperation, etc.) that wasn't clearly communicated 2. Income reporting - Even if you're under the IRT, sometimes the system flags cases incorrectly 3. System errors - BenefitsCal and the county systems don't always sync correctly 4. WTW participation - If you have Welfare to Work requirements and missed something 5. Change in household - System sometimes interprets data incorrectly The most important thing is to contact your worker ASAP. Request an appeal immediately (you have 90 days, but sooner is better). If you appeal within 10 days of when you were supposed to get the notice, you might be able to continue getting aid while waiting for the hearing.
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CosmicCommander
•Thank you for this detailed information! I'm going to try to contact them first thing tomorrow. If I do need to appeal, do I do that through BenefitsCal or is there a separate form? I didn't get a Notice of Action so I don't have any paperwork with instructions.
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Dmitry Volkov
•You can request a state hearing by calling 1-800-952-5253, or you can fill out the back of a Notice of Action form (which you should still request even if you never received one). Your county office should also have appeal forms available. Make sure to clearly state that you never received proper notification about the discontinuance. Document everything - dates/times of calls and who you spoke with.
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StarSeeker
same happened to me last year turns out they sent the notice to my old address even tho i updated my address online but it didnt transfer to their system or something dumb like that. u should def check if they need any verification documents bfore u try appealing, sometimes thats faster than the whole appeal process
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CosmicCommander
UPDATE: Finally got through to someone! Turns out they needed verification of my rent payment and utilities that I never knew about. The worker said a letter was sent requesting these documents 3 weeks ago but I NEVER received it. They gave me 10 days to provide the documents and said they'll reinstate my benefits once I submit them through BenefitsCal. So frustrating that I could have avoided all this stress if they had just called me or made sure the letter actually reached me. Thanks everyone for the advice and helping me not feel alone in this! I'll be uploading my documents today.
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Fatima Al-Qasimi
•Great news! Make sure to request aid paid pending if you submit within the timeline. This means they should issue your benefits while they process the verification. Also, take screenshots of your submission confirmation in BenefitsCal as proof you submitted on time. Sometimes documents get "lost" in their system.
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Dylan Cooper
•I'm glad you got answers!! This system is such a nightmare sometimes. Always keep copies of EVERYTHING you submit!!
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