CalFresh shows 'discontinued' status right before pickup date - need urgent help!
I'm freaking out right now! Just checked my BenefitsCal account and my CalFresh case is showing 'discontinued' even though my pickup date is supposed to be the 5th (this Monday). I haven't received ANY notices in the mail about this. No missed appointments, submitted all paperwork on time, no changes in my income or household. My family is counting on these benefits for groceries this month. Do I need to go in person to the county office? Will calling actually get me through to someone who can fix this before the weekend? Has anyone dealt with a random discontinuance like this before?
19 comments

Giovanni Martello
omg this happened to me last month!! so stressful. mine showed discontinued but then benefits loaded normally on my pick up date. might just be a glitch in their system
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Grant Vikers
AuthorReally?? So should I just wait until the 5th and see if they load anyway? I'm nervous about waiting if there's actually a problem...
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Savannah Weiner
This is unfortunately common but requires immediate action. Don't just wait to see what happens. When your account shows 'discontinued,' it usually means one of three things: 1. You missed a recertification or SAR7 deadline (even if you think you didn't) 2. The county tried to verify something and couldn't (employer verification, identity, etc.) 3. There was a system error on their end You need to contact your county office ASAP. Monday will be too late if it's truly discontinued since the 5th would have been your last chance for benefits.
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Grant Vikers
AuthorThank you! I'm sure I didn't miss any deadlines - I just did my SAR7 two months ago and my recertification isn't due until September. I'll try calling tomorrow morning.
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Levi Parker
GET TO THE COUNTY OFFICE RIGHT NOW!!! DO NOT WAIT!! I had this happen and waited thinking it was a mistake and ended up with NO FOOD for my kids for 3 weeks while they "processed" the reinstatement!!! The system NEVER makes mistakes in our favor only against us!!! Bring ID, proof of address, last 30 days pay stubs EVERYTHING you got!!
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Libby Hassan
this is making me nervous i check mine every day now just to make sure its not suddenly discontinued
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Hunter Hampton
I dealt with this exact issue last month. After calling for two days and getting disconnected repeatedly, I found this service called Claimyr that got me through to an actual CalFresh worker in under 10 minutes. They have a demo video at https://youtu.be/eZ19FHRETv8?si=_CXnXqNXbLl26WB8 showing how it works. Basically they wait on hold for you and call you when a human picks up. The worker told me there was a system flag on my account that needed to be cleared, and they fixed it right away. You can check them out at claimyr.com - honestly saved me so much frustration.
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Grant Vikers
AuthorThank you!! I'll try regular calling first thing tomorrow but if I can't get through I'll definitely use this. I've spent hours on hold with CalFresh before only to get disconnected.
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Sofia Peña
Sometime they dont send the notice. My freind didnt get no notice and her CalFresh stopped to. Check your mail again maybe it got lost? They always say they mail something but half the time they dont or it goes to wrong adress.
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Aaron Boston
This is actually a good point. There's been an increase in these issues over the past few months. The notices should be sent at least 10 days before any negative action, but the mailing system has been unreliable. When you contact them, specifically ask if any notices were generated and when they were supposedly mailed.
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Libby Hassan
have u checked ur mail careful?? sometimes the notice looks like junk mail i threw mine away by accident before lol
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Grant Vikers
AuthorI've triple-checked all my mail for the past month. Nothing from the county at all except my regular pickup date reminder that came 2 weeks ago.
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Aaron Boston
If you're sure you've submitted all required paperwork and haven't missed any deadlines, the most likely explanation is what we call an administrative discontinuance. This happens when: 1. The computer system flags your case for verification but the worker doesn't process it in time 2. A change was reported but not fully processed 3. A system update caused cases to be incorrectly flagged Call your county office immediately. If you can't get through by phone (very common), go in person tomorrow. Explain that you had no notice of discontinuance and request an 'administrative restoration.' They can often fix it while you wait if it's truly their error. Bring your ID and any recent CalFresh correspondence. If they say you missed a deadline, ask specifically what document was missing and when the notice was sent.
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Levi Parker
Administrative restoration NEVER WORKS they will make you reapply and wait another 30 days!!! That's what they did to me and my kids had to eat ramen for a month!!!
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Aaron Boston
I understand your frustration, but administrative restoration is actually different from reapplication. If there was a county error, they're required by regulation to restore benefits without a new application. However, you do need to specifically request this and sometimes speak to a supervisor. The standard frontline response is often to suggest reapplication because it's easier for them.
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Grant Vikers
UPDATE: I finally got through to someone at the county office this morning! Turns out there was a glitch in their system during a software update and several cases including mine were accidentally flagged as discontinued. The worker was able to fix it right away and assured me my benefits will load on the 5th as scheduled. She's also sending me a confirmation letter. Thanks everyone for your help and suggestions! For anyone else experiencing this, definitely call or go in person right away instead of waiting.
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Giovanni Martello
see! told ya it was probably just a glitch! so glad it worked out for you!
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Savannah Weiner
Great news! This is becoming more common with their system updates. For future reference, always take note of the name of the worker who helps you and any case notes they make. It helps if there's any follow-up needed.
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Justin Trejo
So relieved to see your update! I was actually dealing with something similar last week - my account showed weird status changes that had me panicking. It's frustrating how these system glitches can cause so much stress when we're already dealing with food insecurity. Really glad you called right away instead of waiting it out. This thread is super helpful for anyone else who might face this situation!
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