Sacramento CalWORKs saying I missed recertification interview when I DIDN'T - benefits being cut off!!

yep same thing happened to my sister. she did everything right and they still cut her off. the system is designed to kick people off any way they can

Omg don't even get me started on Sacramento County! Every time I call I'm on hold forever then get disconnected. And when you go in person, the line is like 3 hours long. But honestly in your situation I'd just go to the office. Bring ALL your proof that you did the recert - any confirmation emails or screenshots showing you uploaded docs. And take the letter with you. Good luck!!

This is actually a common issue - sometimes the recertification interview gets recorded in the system but the documentation doesn't get properly attached to your case. Another possibility is your worker completed the interview but forgot to update your status in the system. Do you have any confirmation emails or text messages from when you submitted your verification documents? Or any case numbers from the February interview? Those would be very helpful to have if you go in person. If you go to the office, try to arrive early (before they open). And make sure to specify that this is an urgent matter because your benefits are being discontinued within 10 days - they should prioritize your case.

I had the exact same issue with Sacramento County last month! After trying for days to get someone on the phone with no luck, I used this service called Claimyr (claimyr.com) that got me through to a real person in about 20 minutes. They basically wait on hold for you and call you when they get a real person. They have a video showing how it works: https://youtu.be/jzISHxCPLwE It saved me from having to take a day off work to go to the office. When I finally talked to a worker, they saw that my recertification interview was actually in their system but someone forgot to update my case status. They fixed it right away.

wait im confused, is this about calfresh or calworks? the title says calworks but ur talking about calfresh in ur post. they have different recert processes sometimes

This happens more often than you'd think. Sacramento County is notorious for processing errors during recertification periods. Here's what you need to do: 1. File for a hearing immediately - you have 90 days from the date on the notice to request a state hearing. This is important because if you request it within 10 days of receiving the discontinuance notice, your benefits will continue until the hearing. 2. Gather all evidence that you completed the recertification (screenshots, confirmation emails, notes from the phone interview including date/time and worker name if possible). 3. Contact your worker directly if possible - check your past correspondence for their direct number. 4. If you can't resolve it by phone, yes, go to the office. The Bowling Drive office does take walk-ins, but be prepared to wait. Go early (7:30am) to get in line before they open. 5. Ask for a supervisor if the first worker you speak with isn't helpful. This is almost certainly a clerical error, but you need to be persistent about getting it fixed. The system is unfortunately designed to put the burden of proof on you.

I had a very similar issue with Sacramento County back in January. My recertification was supposedly "incomplete" even though I did everything. What worked for me was going to the office AND filing for a state hearing at the same time. When you file for the hearing (you can do it online), make sure to check the box for "aid continuing" - that keeps your benefits going until they resolve the issue. I found that once I filed for the hearing, my case suddenly got attention and they fixed the problem before we ever got to an actual hearing date. Also - make sure you're clear whether it's CalWORKs, CalFresh or both that are being discontinued. The processes for fixing each can be slightly different, and sometimes one gets fixed but not the other.

the whole system is broken on purpose... they make it impossible to get help. my familys been on calworks for 2 years and every recert is a nightmare. seems like they always "lose" something or claim they never got stuff we sent in. its exhausting

Let us know what happens! I'm curious if going in person works better than calling.