CalWorks

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the whole system is broken on purpose... they make it impossible to get help. my familys been on calworks for 2 years and every recert is a nightmare. seems like they always "lose" something or claim they never got stuff we sent in. its exhausting

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It really does feel like that sometimes. I don't understand how they can just ignore what's clearly in their system!

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Zara Shah

Let us know what happens! I'm curious if going in person works better than calling.

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UPDATE: I went to the Bowling Drive office this morning, waited 2.5 hours but finally got to speak with someone. They found my recertification interview notes and verification docs in the system! The worker said it was marked as "pending review" instead of "completed" for some reason. They fixed it on the spot and my benefits should continue without interruption. So glad I went in person with all my proof! Thanks everyone for the advice!

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To answer your follow-up questions: 1. Documentation from your teen years can work as a starting point, but more recent medical records would strengthen your case. If you have a current doctor or therapist, ask them to write a letter confirming your continued diagnosis and how it impacts your daily functioning. 2. BenefitsCal.com is the statewide integrated portal that replaced the old county-specific websites. It lets you apply for CalWORKs, CalFresh, and Medi-Cal all in one place. 3. Regarding the child's father: If you truly don't know his whereabouts, you can explain this in your child support cooperation interview. You'll still need to complete the forms with whatever information you do have, but they can't deny you benefits just because you genuinely don't have his current information. I also wanted to mention that your prior EBT application might already have some of your information in the system, which could make the CalWORKs application process a bit easier.

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This is really helpful, thank you! I'm going to gather my documents and apply through BenefitsCal this weekend. I'm nervous about the whole process but feeling more prepared now. One last question - how long does it usually take from application to approval (assuming I qualify)?

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Typically, CalWORKs applications should be processed within 30 days. However, if you indicate an immediate need (like being at risk of homelessness or having no income), you may qualify for immediate need assistance, which can be provided within 3 working days of your request! Once approved, benefits are issued on an EBT card (the same one you currently use for CalFresh). Cash benefits are available on the 1st of each month. If you haven't heard anything after 2 weeks, definitely follow up. The system sometimes moves slowly, but persistence helps. Good luck with your application! Many single parents with disabilities successfully navigate these programs, and it sounds like you're taking all the right steps to improve your situation.

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Thank you everyone for all the helpful advice! I feel so much more confident about applying now. I'm going to start the application online tonight and gather all my documentation. Really appreciate you all taking the time to explain everything so clearly. ❤️

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This happens all the time with welfare. They never tell you when they change stuff. My CalFresh is the same way, supposed to come on the 10th but sometimes doesn't show up till way later in the day. Its bs cause they expect us to turn in every form exactly on time but then they can be late with our money whenever they want.

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Mei Lin

ya i had that happen with my calworks before and missed my rent payment and got hit with a $50 late fee but when i asked the county to pay it they said it wasnt there fault lol ok

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Just a helpful tip for the future - if you're relying on CalWORKs for time-sensitive payments like rent or utilities, it's good practice to budget assuming the funds might arrive a day later than scheduled. While benefits are generally consistent, banking systems, holidays, and county processing can occasionally cause delays. I'm glad your payment came through today!

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That's good advice. I usually have a small buffer but had some unexpected expenses last month that wiped it out. Going to work on building that buffer back up!

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Your son's part-time job is almost certainly the reason for the decrease. When a household member has income, CalWORKs does a partial reduction based on a formula. Basically, after some income disregards, they reduce your grant by about 50 cents for every dollar earned. So if your son made around $350, that would explain the $175 reduction. The letters from two different offices is just how their internal processing works now. One office might handle your eligibility determination while another processes your benefits. It's confusing but has nothing to do with your actual case status.

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Val Rossi

That makes perfect sense! My son is making about $360 a month at his after-school job. I didn't realize it would affect our grant that much. Is there any exemption for student income? He's saving for college.

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Unfortunately, there's no special exemption for student income in CalWORKs. All earned income in the household counts against your grant (after standard deductions). However, your son might qualify for the Cal-Learn program if he's a teen parent, or for specific WTW exemptions if he's meeting certain educational requirements. One thing to consider: if your son is saving for college, have him look into opening a Coverdell Education Savings Account or 529 plan. These special savings accounts DON'T count against your resource limits for CalWORKs eligibility. Regular savings accounts do have limits that could affect your entire family's eligibility if they exceed $10,211 (the current resource limit for most families).

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Val Rossi

This is really helpful information! He's not a teen parent, just a high school student, but I'll definitely look into those special savings accounts. I had no idea about the resource limits either. There's so much to keep track of with CalWORKs rules.

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This happens EVERY SINGLE MONTH!! The system is a complete disaster. I've been on CalWORKs for 2 years and have NEVER had consistent deposit times. Sometimes it's 3 days early, sometimes 1 day, sometimes exactly on the 1st. I've complained multiple times but workers just say "the benefit date is the 1st" like we're supposed to magically pay bills when the money shows up randomly!!! And just wait until there's a holiday - then it's even MORE delayed. Can't stand how they treat us like we don't deserve to plan our finances like normal people!!!

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for real!!! and the worst is when u ask about it they act like ur being greedy or something. like no i just need to know when my money is coming so i can pay my bills on time!!

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I'm really grateful for all the responses! Nice to know I'm not the only one who was sweating this morning. I wish they would at least send us a text alert when the deposit is processed so we're not constantly checking our cards.

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That's actually a great suggestion about text alerts! Some counties are piloting notification systems, but it's not widespread yet. If you haven't already, you can sign up for email/text notifications through BenefitsCal for some case updates, though payment deposit confirmations aren't currently part of that system. Hopefully they'll expand those features in the future.

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ok but am i the only one confused why CalWORKs and CalFresh have different rules for households?? like why does one program care if ur married and the other doesn't?? make it make sense california 🙄

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It's because they're funded differently. CalFresh (SNAP) is federal with more standardized household definitions. CalWORKs (TANF) involves cash payments and has more complex rules about who's financially responsible for whom. I agree it's confusing though!

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Thank you all for the advice! I've decided to apply with him included in our household since we're genuinely living together as a family. Going to gather our documents and apply online through BenefitsCal. Hopefully his part-time work plus whatever activities they assign won't be too much while also caring for our kids. I'll update after our interview to let everyone know how it goes!

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That sounds like the right approach. Make sure to bring proof of your shared residence (lease, bills), his income verification (pay stubs), and both children's birth certificates showing him as the father. Good luck with your application!

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when ur first payment posts after recert that means ur good. if its on ur ebt website for next month ur approved even without the letter

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Update: I finally got the approval notice in my BenefitsCal account today! It was dated Wednesday but just showed up. Thanks everyone for helping me not panic. I'm going to screenshot my recertification confirmation email next time so I have proof of when I submitted everything.

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congrats!! the system is so slow with those notices its ridiculous. glad it worked out!

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I think this time trick works because it's during the shift change! My sister works for DPSS (not in benefits though) and she says they have the early shift that starts at 7 and the regular shift at 8, with some overlap. So calling during that overlap time means both shifts of workers might be available. BTW another tip - if you're calling about Welfare to Work specifically, there's a separate number in most counties just for WTW issues. It often has shorter wait times than the main CalWORKs line. Ask your worker for it next time you get through!

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Thats actually really helpful to know about the separate WTW number since thats exactly my issue! Do you know if theres a special number for childcare too? Im having problems with getting my childcare payments approved for my summer classes.

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Yes! Childcare has its own division in most counties. Usually called the Child Care Program or Alternative Payment Program. They handle all the Stage 1 childcare for CalWORKs. If you call the main line and ask specifically for the childcare unit, they should transfer you. They're usually much less busy than the regular eligibility workers.

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Update: just wanted to let everyone know I tried this again today (called at 7:57am on Wednesday) to ask about adding my newborn to my case and it worked again! Only waited about 15 minutes this time. They said they needed my baby's birth certificate, which I already submitted through BenefitsCal but they didn't process it yet. The worker was able to find it in the system and process my case update while I was on the phone. So the early morning trick is working consistently at least in my county!

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Reading through this reminded me of my SAR7 nightmare last year. I reported everything correctly, including my tax refund marked as "TAX REFUND," but they still cut my benefits claiming I was over income. Had to get a fair hearing to fix it because my worker combined my tax refund with my regular income even though it's exempt! Make sure you keep ALL documentation - your tax return, bank statements showing the deposit, and a copy of your SAR7. Be prepared to advocate for yourself if they make a mistake.

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That's so frustrating! I'll definitely keep copies of everything. Did they restore your benefits after the hearing? How long did that whole process take?

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They did restore my benefits and gave me retroactive payments, but it took about 6 weeks to resolve. The hearing was actually scheduled for 8 weeks out, but once I filed for the hearing, a supervisor reviewed my case and fixed the error before we ever got to the hearing date. Still stressful though!

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Thanks everyone for the helpful answers! I'm going to report the tax refund on my SAR7 but clearly mark it as TAX REFUND. I'll also keep a copy of everything just in case. It's a relief to know it won't count against my Cash Aid eligibility. This system is so complicated sometimes!

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You're doing the right thing. One last tip - when you submit your SAR7, ask for a receipt or confirmation showing they received it. This is important if they ever claim they didn't get it. And if anything changes with your benefits after reporting, contact your worker immediately to get clarification. Best of luck!

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The system is DESIGNED to be confusing!!! They WANT you to make mistakes so they can kick you off. I had a similar issue and even showed them the regulation about student income being exempt and they STILL counted it wrong. Had to file for a fair hearing before they fixed it. Always get EVERYTHING in writing and keep copies of EVERYTHING you submit!!!

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this is so true. i lost my paperwork once and they acted like i never turned anything in at all even tho I DID 😡

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Thank you all for the help! I called my worker this morning and specifically mentioned that my daughter is a full-time high school student and her income should be exempt. She checked something in the system and confirmed you're all right - it won't count against our eligibility! Such a relief. Now I just need to make sure it's documented correctly on the SAR7 when we get it.

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Glad you got it sorted out! Make sure to keep a record of that conversation (date, time, worker's name) just in case there's confusion later. I've learned that documentation is everything with CalWORKs!

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