CalWorks
CommunityGovernment Services


Ask the community...
I'm seriously stressing out about my CalWORKs situation right now. My benefits didn't load on my regular date this month because I apparently missed submitting my SAR 7. Never even got the form in the mail! Once I realized what happened, I found the SAR 7 online, filled it out, uploaded all my pay stubs and rent receipts through the BenefitsCal website. Heard nothing back so I went ahead and reapplied completely. Had my interview last Thursday (5 days ago) and the eligibility worker told me I was approved and said my Cash Aid would hit my EBT card within 24-48 hours. It's now almost a week later and NOTHING has been loaded! The BenefitsCal website just shows my case as "pending" - same status since the interview. I've called my new caseworker multiple times but her voicemail is completely full so I can't even leave a message. We're down to almost nothing in the pantry and I have bills due next week. What can I do to get this resolved quickly? Is there some emergency number I should be calling? Should I just show up at the office? This is my family's only income right now and I'm panicking.
Just got off the phone with my CalWORKs worker about something totally different and she gave me a heads up I wanted to share. Apparently there's been a TON of Cash Aid theft from EBT cards lately, especially targeting accounts right after benefits load on the 1st of the month! My worker said thieves are somehow draining accounts completely within hours of the benefits posting. She told me to ALWAYS withdraw my cash aid right away or transfer it to my bank account, don't just leave it sitting on the EBT card. Has anyone else had their CalWORKs benefits stolen? Did you get the money back? I'm stressing because I'm a single mom with 2 kids and literally can't afford to lose even one month of assistance with rent due next week.
I just checked the CalWORKs website and found this bulletin about the benefit theft issue: https://benefitscal.com/security-tips It says they're seeing a huge spike in theft right after benefits are issued. I'm going to set an alarm to withdraw mine at 12:01am when it hits my account. Thanks everyone for the advice! I really can't afford to lose this money with rent being due.
Good plan! Just be careful using ATMs in the middle of the night - sometimes thieves target people at ATMs during those hours. If you can, use an ATM inside a store that's open 24 hours, or wait until early morning at a bank branch. Also, don't forget that some banks will waive fees if you transfer the money directly to your account instead of withdrawing cash.
This is such an important warning - thank you for sharing! I've been on CalWORKs for about 6 months now and had no idea this was such a big problem. My benefits load tomorrow and I was just planning to use my card throughout the week like normal. After reading all these stories I'm definitely going to withdraw everything first thing in the morning. Quick question - when you transfer to your bank account through the EBT app, is there a fee for that? I don't have a car so getting to ATMs can be challenging with my toddler, but if I can transfer it safely from home that would be amazing. Also, does anyone know if credit unions work the same way as regular banks for the transfers? Really appreciate everyone sharing their experiences here - it's scary how common this is becoming but at least we can look out for each other!
I started working part-time last month while still receiving Cash Aid, and now I'm completely confused about how to report my wages to EDD. I already reported my income change to my CalWORKs worker on my SAR7, but I got some letter from EDD asking about income reporting too? Are these two completely separate things? Do I need to report my earnings to both CalWORKs AND EDD? The letter mentions something about quarterly reporting but I can't make sense of it. My CalWORKs worker is impossible to reach by phone and I don't want to mess anything up that could affect my benefits. Has anyone dealt with this before?
As someone who went through this exact situation last year, I can tell you that dealing with both CalWORKs and EDD reporting can be super overwhelming at first! The good news is that everyone here has given you really solid advice - these are definitely two separate systems that don't talk to each other. From my experience, the EDD letter is most likely about wage verification from your employer, especially if you've had multiple jobs this year. Don't panic about it affecting your CalWORKs benefits as long as you're staying on top of your SAR7 reporting and watching your IRT. One thing that really helped me was creating a simple spreadsheet to track all my income reporting - when I reported to CalWORKs, when I submitted pay stubs, what my current IRT is, etc. It saved me from making mistakes later on. Also, if you do end up using that Claimyr service someone mentioned, it's definitely worth it. I used it once when I was dealing with a similar EDD issue and it saved me literally 3 hours of being on hold. Sometimes you just need to talk to a real person to get clarity on what they actually need from you. Keep all your documentation organized and don't stress too much - you're being proactive by asking questions here, which means you're already on the right track!
This is such helpful advice! The spreadsheet idea is brilliant - I've been trying to keep track of everything in my head and it's getting confusing. I'm definitely going to set one up today to track my SAR7 dates, pay stub submissions, and my IRT threshold. And yes, everyone's responses here have been so reassuring! I was really worried I had messed something up, but it sounds like this is just normal bureaucratic stuff that happens. Thanks for sharing your experience - it really helps to know other people have been through this exact same situation and figured it out!
I just went through this exact same confusion a few months ago! Like everyone said, EDD and CalWORKs are totally separate systems. The EDD letter you got is probably just routine wage verification - they cross-check what your employer reported against their records, and sometimes there are small discrepancies that need to be cleared up. Don't worry about it affecting your Cash Aid as long as you're staying current with your CalWORKs reporting. I'd suggest calling the specific number on the EDD letter (usually has shorter wait times than their main line) or trying that Claimyr service if you keep getting stuck in phone hell. The most important thing is making sure you know your IRT amount and report to your CalWORKs worker if you go over it. That's what can actually affect your benefits. The EDD thing is probably just paperwork cleanup that won't impact anything once you respond to their letter. You're doing everything right by asking questions and staying on top of it!
Thank you so much! It's really reassuring to hear from someone who went through the exact same thing. I was honestly starting to panic that I had somehow screwed up my benefits by working part-time. I'm definitely going to try calling that specific number on the EDD letter first thing tomorrow morning, and if that doesn't work I'll check out the Claimyr service. I found my approval notice and my IRT is $400/month, so I'm still well under that with my part-time hours. Thanks for confirming that this is probably just routine paperwork - everyone here has been so helpful!
I'm so frustrated right now. Just checked my BenefitsCal account and my CalWORKs Cash Aid isn't showing as pending for April 1st. Again. This is the third month in a row this has happened! Every month I end up having to drag my two kids to the TAD office and wait for hours just to get my benefits released. Last month the worker said it was a 'system issue' that would be fixed, but clearly that was BS. My rent is due on the 5th and I literally cannot be late again or face eviction. Has anyone else been dealing with this recurring issue? Is there something wrong with my case that's causing this to happen every month? I've submitted my SAR7 on time and haven't had any income changes. Just tired of this monthly stress when I'm doing everything right!
my friend said some counties r giving emergency benefits if u have a urgent need like rent due so maybe ask about that too
This is correct. You can request an "Immediate Need" payment if you're facing eviction or utility shut-off due to delayed benefits. This is different from the regular homeless assistance and is specifically for administrative delays. The worker needs to process this the same day you request it if you have documentation of the urgent need (like an eviction notice).
I'm a newcomer here but going through the exact same nightmare! My benefits haven't posted for March either and I'm panicking about April. Reading through all these responses is both reassuring (I'm not alone) and terrifying (this is apparently widespread). @Riya Sharma and @Ethan Scott - thank you for the detailed technical information! I had no idea about these specific flags and codes. I'm definitely going to ask about the "Priority Authorization Flag" and "monthly manual authorization" when I go in. One question - has anyone tried escalating this to the California Department of Social Services directly instead of just dealing with county offices? I'm wondering if there's a state-level complaint process for systemic issues like this. It seems crazy that 15% of cases are affected and there's no emergency fix being fast-tracked. Also @Santiago Diaz I'm curious about that Claimyr service - did they charge you for it? At this point I'd pay reasonable fees just to avoid these monthly office visits with my kids.
Welcome to the group, Eva! You're definitely not alone in this frustrating situation. For state-level complaints, yes - you can file a complaint directly with CDSS through their online portal or by calling their complaint hotline at 1-877-652-0731. They're supposed to investigate systemic issues within 30 days, though in my experience it takes longer. You can also file a complaint with the California State Auditor if you believe there's widespread administrative negligence. Regarding Claimyr - I looked into it after Santiago mentioned it. They charge around $20-25 to get you through the phone queue, which honestly seems worth it compared to losing a day of work or dealing with childcare to go to the office. Just make sure you're prepared with all your case information when they connect you since you'll only get one shot at resolving it. Have you tried documenting everything? Take photos of your BenefitsCal screen showing no pending benefits, save screenshots with dates. This creates a paper trail that's helpful if you need to escalate further or request back-benefits for the delays.
I just started a new job but I'm worried about my CalWORKs eligibility. My gross monthly pay is $2,875 which I think is over the limit for a family of 3, but after taxes and everything my net pay is only about $2,320. Does CalWORKs look at gross or net income to determine eligibility? I heard there might be some deductions for childcare costs too? I'm paying my sister $450/month to watch my kids while I work - would I need to provide proof of this payment? What kind of documentation would they accept since I pay her in cash? Really stressed about losing my benefits right when I'm trying to get back on my feet...
Thank you all for the helpful responses! I have my recertification interview next week and I'll bring all my paystubs and ask my sister to write out that statement about the childcare. The calculation breakdown really helps me understand how they'll look at my income. I'm still nervous but feeling more prepared now!
Good luck with your recertification interview! One more tip - if your worker seems to calculate your income differently than what others have explained here, don't be afraid to ask them to walk through the calculation step by step. Sometimes they make mistakes or forget to apply certain deductions. You have the right to understand exactly how they're determining your eligibility. Also, if you do get approved, keep track of your hours and pay going forward since any significant changes might affect your benefits later. Sounds like you're doing everything right to get back on your feet!
NebulaNova
UPDATE: Finally got through to someone today! Turns out when I reapplied, they created a duplicate case in the system which was causing the delay. The worker I spoke with said she'll fix it and my benefits should be processed within 48 hours. I also asked about Immediate Need and they're processing that for me today - should get $200 emergency funds by tomorrow! Thank you all for your help and suggestions. This has been so stressful but I feel relieved now that I know what was happening.
0 coins
Mateo Hernandez
Great news! This is exactly why persistence pays off - these systems have so many potential points of failure. Glad you're getting the Immediate Need funds too. That should help until the regular benefits come through.
0 coins
Yuki Ito
So glad you got answers! The duplicate case thing happened to my sister too. The system is so broken sometimes. Make sure to save your case number and the name of the helpful worker for future reference!
0 coins
Sofia Perez
That's such great news! I'm so relieved you finally got through and figured out what was causing the delay. A duplicate case - that's exactly the kind of behind-the-scenes technical issue that we would never know about without speaking to someone directly. The Immediate Need funds are a lifesaver too. I've been in similar situations where every day without benefits feels like forever when you're trying to feed your family and keep up with bills. Thanks for updating us with what worked! Your experience will definitely help other members who run into similar problems. It's a good reminder that sometimes the "pending" status doesn't tell the whole story and you really do need to keep pushing to get answers from a real person.
0 coins
Camila Castillo
This is such a relief to read! I'm new to this community but have been following your story since you first posted. It's incredible how much stress these system glitches can cause when you're already dealing with financial hardship. The duplicate case issue really shows how important it is to keep calling until you get a real person who can actually look into your account. I'm bookmarking all the suggestions from this thread - the Claimyr service, asking about Immediate Need payments, and going in person if needed. This whole conversation has been so educational for someone like me who's still learning how to navigate the CalWORKs system. Hope your regular benefits come through smoothly in the next couple days!
0 coins