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Been getting my CalWORKs money on my EBT card for almost 8 months with no issues until today. Tried to pull out $300 from my cash benefits at the ATM this morning and it kept saying "DENIED BY FINANCIAL INSTITUTION" which makes no sense cause I know I have almost $1,200 on there! The weird part is I was able to use the CASH side (not the food side) to pay for gas right after. Anyone else having this problem with their EBT card at ATMs? Customer service line has me on hold forever and I really need cash for my landlord who only takes money orders. Are there withdrawal limits I don't know about??
Has anyone else had this issue with their CalWORKs benefits? My cash aid posted to my account yesterday (I can see the full amount when I check my balance online and at the ATM), but when I try to withdraw any money it keeps saying 'transaction declined.' I tried 3 different ATMs thinking maybe it was just that location having issues, but same problem everywhere. I've already paid my rent late once this month and need this money for bills ASAP. Is there something wrong with the EBT system right now? My CalFresh benefits are working fine on the same card - just can't get the cash aid portion out. Called the number on the back of my card but after waiting 45 minutes I got disconnected. So frustrating!!
I'm dealing with this exact same issue right now! My CalWORKs cash aid shows up when I check my balance, but every ATM I try gives me a "transaction declined" message. It's so stressful when you need the money for bills and can't access it. Reading through all these responses has been really helpful though - I had no idea about the cash back option at stores. I'm going to try that tomorrow at my local grocery store. Also going to look into that Claimyr service to try to reach my caseworker faster. Thanks everyone for sharing your experiences and solutions. It's reassuring to know I'm not the only one dealing with this and that there are workarounds while we get it sorted out with the county!
I totally understand how stressful this is! I went through the same thing last year and it turned out to be a system glitch on their end that took about 3 days to resolve. The cash back method at stores really is a lifesaver - I've used it so many times since then. Just a heads up, some stores like CVS and Walgreens also do cash back with EBT purchases, so you have lots of options. Also, when you do get through to your caseworker (whether through Claimyr or regular calling), ask them to make a note in your file about this issue. Sometimes it helps prevent it from happening again. Hang in there - this community is amazing for support and practical solutions!
I'm in a difficult situation with my CalWORKs benefits. I just started a part-time job at Target making about $18/hr for around 25 hrs a week, but my mom is telling me not to report it because she thinks I'll lose everything. I really need to keep my Medi-Cal for my asthma medication, but I'm worried about getting in trouble for unreported income. I'd actually rather find a better full-time position with benefits, but I'm scared of being cut off completely during the transition. Does anyone know if I report this new income to my CalWORKs worker, will I immediately lose my healthcare? Or is there some kind of transition period? Also, if I switch to a better job in a couple months, how does that affect everything? I don't want to commit fraud but I also can't afford to pay out of pocket for my meds.
Yes! I reported it yesterday after reading everyone's advice. My worker actually seemed happy I was working and explained about the transitional Medi-Cal program. She said my cash aid will go down but not disappear completely because of the income disregards someone mentioned. And I'll keep my Medi-Cal for at least a year even if I find a better job! Such a relief!
That's awesome that you reported it and everything worked out! It's such a relief when you actually get a helpful worker who explains things properly. Your experience is a perfect example for anyone else worried about the same thing - the system really is set up to help people transition to work, not punish them for it. Congrats on the new job and for doing the right thing even when it felt scary!
I'm at my wit's end trying to get our CalWORKs benefits reinstated after winning our appeal hearing. Here's what happened: Our benefits got cut off in September because they claimed we didn't submit our SAR7. I filed an appeal on October 2nd with solid proof that we never received the SAR7 form AND it wasn't even showing up in my BenefitsCal account (I have screenshots of everything). The judge completely agreed with us at the hearing on November 2nd and ruled in our favor. Here's where it gets ridiculous - the judge said the ruling would be finalized in about a week, but it wasn't actually completed until December 4th. At that point, the judge ordered our caseworker (Paul Johnson) to process our benefits within 10 days. It's now been over TWO WEEKS since that deadline passed, and nothing has happened! I've called Riverside County multiple times, tried contacting supervisors, emailed the regional office, and even reached out to the compliance unit. Nobody calls back. I've been extremely polite and just stick to the facts about the missed deadline and the judge's order. Our worker is blatantly defying a judge's order and there seem to be zero consequences. Has anyone dealt with a worker literally refusing to comply with an appeal decision? Who can I contact when even the compliance unit won't help? We're really struggling without our Cash Aid.
Just checking back - have you had any success with any of these approaches? If nothing else has worked, I wanted to add one more suggestion: file for a rehearing based on the county's failure to comply. This is an official process where you tell the State Hearings Division that the county hasn't implemented the decision. They can then issue an order compelling compliance and potentially even imposing sanctions on the county. The rehearing request form is here: https://cdss.ca.gov/cdssweb/entres/forms/English/DPA531.pdf Make sure you include all the documentation showing your attempts to get the county to comply. This creates a formal record of their non-compliance.
Update: I finally got somewhere! I tried several of the suggestions here - I contacted the State Hearings Division AND my assembly member's office on the same day. Not sure which one did the trick, but I got a call yesterday from a supervisor who apologized and said they're processing our benefits immediately. They're also giving us back pay from September when this mess started. Thank you all so much for your help - I would have kept hitting dead ends without these suggestions!
That's amazing news! So glad you got it resolved and are getting your back pay too. It sounds like contacting both the State Hearings Division and your assembly member really put pressure on them to act. This is such great information for other people who might be dealing with the same issue - sometimes you really do have to escalate to multiple agencies at once to get results. Thanks for updating us!
I’m going through the same situation with my benefits and I have an autistic 3 yr old and I have no more food after today I’ve been calling and customer service worker said my case is not being worked by no one and that they do see my case complete it just needs to be rescinded/ restored and nothing yet. Despite that the state hearing judge granted the stipulation on my favor to restore benefits back from 11/01 n here we are Jan 2nd 2025 my case is in El Monte.
Help! I just moved to Texas from California about a week ago and I'm confused about my benefits. I've been receiving CalWORKs cash aid and CalFresh in CA, but I only signed my Texas apartment lease yesterday. My benefits are supposed to load in the next 2 days on my CA EBT card. Can I legally use these benefits while physically in Texas? I'm planning to call the county office on Monday to report my move, but I'm worried about getting in trouble if I use the card before then. Will I be accused of fraud if I buy groceries with my CalFresh while in TX? And can I withdraw the cash aid here? I know once I report the move I'll lose the CA benefits completely, but I'm really tight on money after paying the security deposit and first month's rent. Just wondering what the rules are during this transition period when I've physically moved but haven't officially reported it yet.
I just wanted to chime in as someone who works with interstate benefit transfers regularly. You're getting great advice here! The key points are absolutely correct - benefits issued before you report your move are yours to use, and reporting within 10 days shows you're following the rules. One additional tip: when you call California on Monday, ask if they can provide you with a "benefit history" or "case summary" document. This can be really helpful when applying in Texas, as it shows your previous eligibility and benefit amounts. Some states use this information to expedite processing for interstate transfers. Also, Texas does have a "presumptive eligibility" process for certain situations that might apply to you. When you apply online at YourTexasBenefits.com, make sure to mention you're transitioning from California benefits due to a recent move. They have protocols specifically for people in your situation. You're handling this transition perfectly - being proactive, asking the right questions, and planning to follow all the reporting requirements. The stress you're feeling is completely normal, but you're doing everything right!
Thank you for that professional perspective! The idea of getting a benefit history document from California is brilliant - I hadn't heard of that before but it makes total sense that it would help with the Texas application. I'm going to specifically ask for that when I call on Monday. The mention of "presumptive eligibility" is also really helpful - I'll make sure to emphasize the interstate transfer situation when I apply online today. It's so reassuring to hear from someone who works with these cases regularly that I'm handling everything correctly. All the advice in this thread has been incredibly valuable!
I just wanted to add my experience as someone who recently went through this process when moving from California to Colorado. The anxiety you're feeling is completely normal - I was terrified about potentially being accused of fraud too! What really helped me was understanding that there's a big difference between fraud (intentionally hiding your move to keep collecting benefits) and legitimate transition use (using benefits issued before you report a recent move). You're clearly in the second category since you're planning to report on Monday. A few practical tips that made my transition smoother: 1. When you call on Monday, write down the date, time, and worker's name/ID for your records 2. Ask them to note in your file exactly when you physically moved vs when you reported it 3. Request documentation of your case closure - some counties email this, others mail it For Texas benefits, I'd echo what others said about applying online at YourTexasBenefits.com as soon as possible. The sooner you get in their system, the better. Colorado took about 2 weeks for me to get approved, so having that California buffer really helped. You're handling this exactly right - don't let the stress get to you! Using benefits that load before you report is completely legitimate and expected during interstate moves.
Thank you so much for sharing your Colorado experience! It's incredibly helpful to hear the specific steps you took and how you documented everything. I'm definitely going to write down all those details when I call on Monday - having that paper trail seems really important. The distinction you made between fraud and legitimate transition use really helps clarify things in my mind. I was getting so worried about the technical aspects that I was losing sight of the fact that I'm clearly trying to follow the rules correctly. Two weeks for Colorado approval gives me a good benchmark for what to expect with Texas too. I really appreciate you taking the time to share such detailed practical advice - this whole thread has been a lifesaver for my peace of mind!
Yara Sayegh
This is so helpful to know it's a system-wide issue! I've been having the same problem for the past few days and was starting to panic thinking something was wrong with my account. I tried three different ATMs yesterday and all of them declined my withdrawal even though I know I have money on there. Going to try the Bank of America ATM today and the cash back option at grocery stores. Really wish they would send us notifications when they're doing these "upgrades" - we depend on this money for basic needs like rent and groceries and can't afford to be left guessing what's going on!
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Chippale
Hey is anyone still having trouble withdrawing cash from the ATMs or is it just me only?
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