How to change EBT PIN for new CalFresh card without receiving a PIN number
I just got my replacement CalFresh EBT card in the mail today (old one was damaged) but there wasn't any PIN information included with it. Do I use my old PIN from my previous card? Or do I need to set up a new one? If I need a new PIN, how do I do that without the PIN mailer? I tried calling the number on the back of the card but got stuck in the automated system that keeps asking for a PIN I don't have! I need to buy groceries tomorrow and I'm worried I won't be able to access my benefits. Any help would be SO appreciated!
14 comments
Yuki Tanaka
Your old PIN should still work with the new card. When they issue replacement cards, they typically keep the same PIN. Try using your old PIN first at an ATM or store. If that doesn't work, you'll need to call the EBT customer service line at 1-877-328-9677 to set up a new PIN. Just wait until you get the option to speak to a representative instead of trying to use the automated system.
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Ethan Wilson
•Thank you! I'll try my old PIN tonight at the grocery store. I honestly can't remember it 100% so hopefully it works. If not I'll try calling tomorrow morning.
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Carmen Diaz
this happened to me last yr, u can also go to the website ebcpmobile.ca.gov and reset ur pin there if u remember ur card # and security code, way easier than calling!!
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Ethan Wilson
•Oh that sounds so much easier! I didn't know about that website. I have my card number right here so I can try that right now. Thank you!!
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Andre Laurent
The same thing happened to me and I tried EVERYTHING. My old PIN didn't work, the website kept giving me errors, and I could NEVER get through on that EBT phone line. I kept getting disconnected after waiting forever. I ended up using Claimyr (claimyr.com) to get through to a real person at the CalFresh office. They have this service where they wait on hold for you and call you when they get a real person. They have a demo video at https://youtu.be/eZ19FHRETv8?si=_CXnXqNXbLl26WB8 that shows how it works. It saved me from waiting on hold for hours and the worker was able to reset my PIN over the phone. Just needed to verify my identity first.
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AstroAce
•Is that service legit? I've never heard of it and I'm always worried about scams with anything related to benefits. Did you have to give them your personal information or EBT card number?
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Zoe Kyriakidou
When you get a replacement EBT card for CalFresh benefits, your PIN remains the same as your previous card. This is standard procedure throughout California's EBT system. If you truly can't remember your PIN, you have several options: 1. Call the EBT Customer Service line (1-877-328-9677) - press 0 repeatedly to bypass the automated system and reach a representative 2. Use the EBT cardholder portal at ebcpmobile.ca.gov 3. Visit your county CalFresh office in person with identification 4. Use the BenefitsCal app if you have it set up Remember that for security reasons, PINs are never included with mailed cards. Your county worker can also help reset your PIN if you can verify your identity to them.
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Ethan Wilson
•Thank you for all this detailed information! I didn't know about pressing 0 repeatedly to bypass the system - that's a great tip. I'm going to try my old PIN first since everyone is saying it should still work, and if that fails I'll try the website and then the phone tricks.
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Jamal Brown
i had this EXACT issue last month and it was so frustrating!!! turns out my benefits were actually on hold because of some paperwork issue that had NOTHING to do with the card or pin!!! make sure you check your actual benefit status too and not just focus on the pin!
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Ethan Wilson
•Oh no! That's a good point. I did get my benefit deposit this month (I can see it online) so I think mine is just a PIN issue, but that's something I wouldn't have thought to check. Thanks for the heads up!
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Mei Zhang
Try your old PIN first, it should work! But here's the thing NOBODY tells you - if you enter the wrong PIN 4 times, your card will lock until midnight. So don't just keep guessing if you can't remember. I learned that the hard way and had to wait until the next day to use my benefits. So annoying, especially with hungry kids at home.
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Ethan Wilson
•That's super helpful to know - I definitely would have kept trying different combinations! I think I remember my old PIN now actually. It was my old address number. I'll try that first and be careful not to lock myself out.
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Carmen Diaz
so did u get it working??
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Ethan Wilson
•Yes! My old PIN worked after all. Thanks everyone for your help!! I was overthinking it.
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