CalFresh worker called from 800 number but left no message - lost EBT card or account breach?

When they call from the 800 number, it's usually automated on their end - the worker just clicks a button and it dials you. You won't be able to call back and reach the same person directly. In my experience, they ONLY call for one of these reasons: 1. Missing verification documents 2. Discrepancies in your reported info 3. Suspected fraud (sorry to be blunt) 4. Your recertification is coming due and they have questions I doubt it's about your lost card - that's handled by the EBT customer service, not CalFresh workers. And definitely not about the data breach - that's handled at a higher level. You should call back the main number and expect to wait. When you get through, just explain you got a call from them and need to know why. They'll look up notes on your case.

Dont panic about fraud!! The County calls ALL THE TIME for stupid little things. Last month they called me bcuz they needed to verify my new address even tho i already updated it online. The system is BROKEN!!!!! One hand never knows what the other is doing. 😡

I'm a former eligibility worker, and I can tell you that you absolutely need to call them back ASAP. Here's why: 1. For your lost EBT card - you need to call the EBT customer service line (not the county) at 1-877-328-9677 to report it lost and deactivate it. Anyone who finds your card can use it until you report it stolen, and that money won't be replaced. 2. The call from the worker could be about your Semi-Annual Report (SAR7) or recertification coming due. They sometimes call to remind clients when important paperwork deadlines are approaching. 3. It could also be that they need additional verification for something on your case. If you don't respond to their requests (even if you didn't get the message), they can and will discontinue your benefits. They're required to make an attempt to contact you, but if you don't respond, that's on you unfortunately.

ive been on calfresh 4 years and they NEVER call unless sumthings wrong. usually its cuz they need more proof of something or they think ur income changed. i bet someone is using ur card!!!! call TODAY

You might want to try using Claimyr to get through to CalFresh faster. It holds your place in line so you don't have to stay on the phone the whole time. I was skeptical at first but it actually helped me get through to a real person in about 15 minutes instead of waiting for hours. You can check out how it works here: https://youtu.be/eZ19FHRETv8?si=_CXnXqNXbLl26WB8 and the website is claimyr.com. I used it when I had a similar situation with a missed call from my worker and needed to figure out what was going on urgently.

The data breach thing was legit - my caseworker confirmed it when I mentioned it during my recertification interview last week. But they're not calling individual recipients about it. That's handled through official notices only. Do you have your BenefitsCal account set up? Sometimes you can see notices or tasks there that might explain why they're trying to reach you. It's worth checking before you spend time on the phone.

DEFINITELY report that lost EBT card immediately! Call 1-877-328-9677. They can issue a replacement and cancel the old one. If someone's using your card, I hate to say it, but that money is probably gone. CalFresh doesn't usually replace benefits that were stolen via card usage (as opposed to actual account hacking).

i bet its about ur upcoming recert. Mine was due in march but they started calling in JANUARY!!!! so annoying. they like to start bugging u way ahead of time so they can blame u if anything goes wrong lol

Since you've confirmed there's nothing in your BenefitsCal account and your recertification/SAR7 aren't due, my professional guess is that it's one of two things: 1. There's been income reported to the system (through quarterly wage matching) that doesn't match what they have on file 2. They're doing a random quality control review (yes, these happen) Either way, you need to call them back. And definitely take care of that lost EBT card immediately. Those are two separate issues with two different phone numbers: - EBT Card: 1-877-328-9677 - CalFresh Case: Your county office