Got a call from EBT customer service (1-877-328-9677) but no voicemail - should I call back?

YES! I got one yesterday too!!! Didn't answer cuz I NEVER get calls from EBT either. Super weird they didn't leave a message tho. I'm thinking about calling back but scared its a scam to get my info??? That IS the number on the back of my card tho so idk what to think

That's definitely the legitimate EBT customer service number (1-877-328-9677). It appears on the back of your EBT card and on the official CalFresh website. They sometimes call if there's an issue with your account, an upcoming recertification deadline, or to verify some information. Since they didn't leave a voicemail, I'd recommend calling them back during regular business hours. Just make sure you call the official number from your card, not by returning the exact call, just to be safe.

I work for county services and can confirm this is indeed the legitimate EBT customer service number. However, there's been an increase in sophisticated scammers who can "spoof" official numbers to make it appear they're calling from legitimate sources. Here's what I recommend: 1. Don't call the number from your call history 2. Instead, call the number printed on the back of your EBT card 3. When connected, explain you received a call but want to verify if they need something from you 4. NEVER give your PIN over the phone - legitimate EBT customer service will never ask for it If they say they didn't call you, be extra vigilant about monitoring your EBT account for any suspicious activity.

got one of these calls last month and freaked out cuz i thought i was in trouble but turned out they were just calling to remind me my SAR7 was due soon lol. waste of my stress tbh but i guess better than losing benefits

DONT CALL BACK!!! My cousin got a call from "EBT" and when she called back they asked for her card number and PIN to "verify her identity" and then drained her account!!! These scammers are getting really good at pretending to be official. The real EBT people almost NEVER call you - they send letters for everything important.

I've had trouble reaching CalFresh representatives on the phone for weeks with this exact issue! After hours on hold and multiple disconnects, I tried using Claimyr (claimyr.com) and finally got through. They have a system that holds your place in line and calls you back when a real person is available. Saved me hours of frustration! You can see how it works here: https://youtu.be/eZ19FHRETv8?si=_CXnXqNXbLl26WB8 I was able to confirm that they are making legitimate calls to some recipients about upcoming reporting deadlines. In my case, I had a SAR7 due soon and they were giving a courtesy reminder.

just curious did they call u from an actual person or was it like a robocall voice? cuz i got one that was a robot voice saying to call back about my "benefits status" but hung up when it sounded sketchy

Update on this: The county has confirmed they're doing proactive outreach calls for the following reasons: 1. Upcoming SAR7 or recertification deadlines 2. Missing verification documents 3. Changes to your benefit amount 4. Income reporting threshold reminders (IRT) 5. EBT card inactivity for extended periods If you receive a call, it's still safest to call back using the number from your EBT card rather than your call history. Their official statement is that they will NEVER ask for your PIN or full card number over the phone.

lol i never answer numbers i dont know anyway, if its important theyll leave a message or send a letter. but yea thats the real number on the back of my card too