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Hey everyone, I'm in a bit of a panic situation here. I'm currently receiving SNAP benefits (food stamps) in Nevada but just moved to California last week for a job opportunity. My Nevada benefits are set to recertify at the end of this month (about 2 weeks away), and I still have about $340 left on my EBT card. Two urgent questions: 1. If I apply for CalFresh now, will Nevada cancel my current benefits immediately and I'll lose that $340 balance? Or can I use up what's left while waiting for my CalFresh to be approved? 2. I only have my Nevada driver's license right now. Will this be a problem for my CalFresh application or do I need to get a California ID first? The DMV appointment I could get is 3 weeks away and I'm worried about having a gap in food assistance. I'm stressing about this because I'm starting my new job next week, but won't get paid until the following month, so that remaining balance would really help me get through. Any advice from people who've moved between states?
Is anyone else locked out of their BenefitsCal account today? I've been trying to login since this morning to check my CalFresh application status, but it keeps saying my username/password is incorrect. I KNOW I'm using the right info - I've had the same password for months and even have it saved in my phone. I tried resetting it twice but never got the email. My benefits are supposed to renew next week and I need to see if they need any verification documents from me. Getting really stressed because the last time something like this happened, my benefits got cut off without warning. County phone line just puts me on hold forever. Has the website been glitchy for anyone else recently?
Thanks everyone for sharing your experiences! This thread was so helpful. I was starting to think I was losing my mind with the login issues. It's reassuring to know it was a system-wide problem and not something wrong with my account. The information about deadline extensions is especially valuable - I wish the county would communicate these things better instead of leaving us all stressed and guessing. Glad to hear it's working again now!
Just wanted to add my experience to this thread - I had the exact same login issues yesterday and was panicking because my recertification interview is scheduled for Friday. After reading through all the helpful comments here, I decided to try the Claimyr service that @Javier Mendoza mentioned. It actually worked! I got connected to my eligibility worker within 30 minutes and was able to confirm that my SAR7 was received and my interview is still on schedule. The worker also mentioned that they're putting extra staff on phones this week because of all the calls from the website outage. For anyone still worried about deadlines or missing documents, I'd definitely recommend trying to get through by phone rather than waiting for the website. This community is amazing - thank you all for sharing your experiences and solutions!
Thanks for sharing your experience with Claimyr! I've been hesitant to try third-party services but hearing multiple success stories in this thread is really encouraging. It's good to know they have extra staff on phones this week - that explains why some people are finally getting through. I'm still dealing with some anxiety about my recertification timeline, so I might give them a call tomorrow if I can't get everything sorted through the website. Really appreciate everyone in this community looking out for each other during these stressful situations!
I'm freaking out right now! I just moved to California and applied for benefits. I've been waiting FOREVER for my EBT card to arrive. Mailman kept saying nothing came for weeks. Finally called customer service on 9/21 and they said my card was returned to them?! So I requested a new card to be sent that day. Just logged into BenefitsCal to check my balance and ALL of my CalFresh AND cash benefits were used at Stater Bros in Moreno Valley! I've NEVER even been to that store! Someone clearly stole my card before I even got it and spent everything. I have ZERO food or money now. Does anyone know what steps I need to take? Will they replace stolen benefits? Who do I report this to? The county office, EBT customer service, or the police? I'm completely new to California's system and don't know what to do. My family literally has nothing to eat right now.
When you get your new card, I recommend having it sent to the actual county office for pickup instead of mailed to your home. Most counties offer this option for security reasons. Also, immediately create a PIN that's not obvious (not your birth year or 1234). And check your balance frequently through the BenefitsCal app. This happens way too often unfortunately.
I'm so sorry this happened to you! This is unfortunately super common in California, especially with the mail delivery issues we've been having. A few additional tips that helped me when I went through this: 1. When you file the police report, ask for a copy of the report number - the county office will need this for your claim 2. If you have any screenshots of the fraudulent transactions from BenefitsCal, save those as evidence 3. Consider signing up for Informed Delivery with USPS so you can track what mail is supposed to come to you 4. Ask the county worker about getting your replacement card expedited shipping (they sometimes offer this for theft victims) The good news is that California's replacement process has gotten better in recent years. Most legitimate theft claims get approved, especially when you have clear evidence like transactions in locations you've never been to. Hang in there - you should have emergency benefits soon and the full replacement within a few weeks!
I heard from my neighbor yesterday that CalFresh is taking back money from our EBT cards (the yellow ones). She said they're doing some kind of "recoupment" and just removing funds without telling people first. Has anyone else heard about this? I checked my balance this morning and it seems lower than I expected but I'm not sure if I just spent more last week than I realized. I'm a single mom with 2 kids and really depend on these benefits to feed my family. Would the county actually just take money off our cards without warning us first??
Update: I finally got through to my eligibility worker! Turns out there was a calculation error on their end. My benefits should NOT have been reduced, and they're going to issue the difference back to me within 10 days. The worker said they've been having system issues this month that have affected several cases. So no, the government isn't randomly taking money back from our EBT cards! If anyone else notices unexpected changes to their benefits, definitely call to check what's going on.
That's such great news that you got it resolved! Thanks for updating us - it's really helpful to know that system errors can cause these kinds of issues. I'm dealing with something similar right now where my benefits seem off, so I'm definitely going to call my worker tomorrow. Did you end up using that Claimyr service someone mentioned, or were you able to get through the regular way?
I actually ended up using the regular phone line, but it took me calling first thing in the morning (like right at 8 AM when they open) to finally get through without waiting forever. I think I just got lucky that day! But honestly, if I had to do it again and couldn't get through quickly, I'd probably try that Claimyr thing someone mentioned. Good luck getting your benefits sorted out - hopefully it's just another system glitch like mine was!
So frustrated right now. Just checked my EBT card balance at midnight expecting my March benefits to be loaded (I'm scheduled for the 10th of each month), but there's nothing there! My online account still shows my case as active and I haven't received any notices about changes. I called the automated line and it says my case is active too, but no new deposit. This has never happened before and I'm seriously panicking because my fridge is basically empty. Is this happening to anyone else tonight or is it just my account? Should I wait until morning or start freaking out now?
Thank you for these tips! I'm definitely going to start keeping at least a few days of emergency food on hand. This was too stressful.
This thread is so helpful! I'm new to CalFresh and had no idea that delays like this could happen. I was panicking last night when my benefits didn't show up at the usual time, but reading everyone's experiences and the advice about keeping emergency food supplies really puts things in perspective. It's reassuring to know that the community here is so supportive during these stressful situations. Definitely bookmarking the 211 number and those other tips for the future!
Ava Thompson
One additional piece of advice: When you contact Nevada SNAP, request an official closure letter stating when your benefits end. This document can be helpful if California asks about your previous benefits. Also, track exactly when you use your Nevada EBT for the last time, just in case questions arise later. CalFresh applications in California are typically processed within 30 days, though they may expedite it if you meet certain criteria (very low income/resources). Make sure to answer the expedited screening questions accurately during your application.
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Ethan Scott
I went through a similar interstate move situation about 6 months ago (Florida to California) and wanted to share a few things that really helped me: First, definitely keep detailed records of all your communications with both states - dates you called, who you spoke with, confirmation numbers if they give you any. This saved me when there was confusion about my move date later. Second, when you apply for CalFresh, there's actually a question on the application about whether you're receiving benefits in another state. Be completely honest about your Nevada benefits - they'll appreciate the transparency and it helps them coordinate properly. Third, if you're worried about the gap between programs, check if you qualify for emergency/expedited CalFresh. Since you mentioned you won't get paid until next month, you might meet the criteria for faster processing (usually within 3 days instead of 30). Also, pro tip: Screenshot your Nevada EBT balance regularly so you have proof of what you had and when you used it up, just in case there are any questions down the road. Sounds like you're handling this really well though! The fact that you're being proactive and asking questions puts you way ahead of where I was when I moved.
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