Target charged my EBT card 5 times for same transaction - how do I get $48 back?

This is definitely something you need to address with both Target AND the EBT customer service. Start by calling the EBT customer service number on the back of your card (1-877-328-9677) and report the duplicate transactions. They can see all the transactions and should be able to help you file a claim for the duplicate charges. Make sure to have your receipt ready and note the exact time and register number if possible. Then go back to Target with your receipt and EBT transaction history (you can print this from the EBT website) and speak with a manager. They can verify in their system that these were duplicate charges for the same items and should be able to process a refund back to your EBT card. You have 90 days to dispute EBT transactions, but I'd do this ASAP since you need those benefits for food!

omg target did this to me too last month! but mine was worse, they charged me 3 times for a $29 purchase! i called the store manager and they kept transferring me around and nobody could help. finally i had to go back to the store and wait like 45 min to talk to someone who knew what to do. bring your receipt and your ebt card with you!!

This is a common issue with EBT processing at certain retailers. Here's what you need to know: 1. Call the EBT Customer Service number (1-877-328-9677) and report the duplicate charges immediately. You'll need to file what's called a "benefit dispute claim." 2. They'll investigate, which can take up to 10 business days, but many cases are resolved faster. 3. Bring your EBT transaction history (you can print this from the BenefitsCal website or app) and your Target receipt to the store's customer service desk. Ask specifically for a manager who can handle EBT transaction issues. 4. Target can verify that these were duplicate charges for the same purchase and should issue a refund to your EBT card. 5. If Target is uncooperative, the EBT office will continue their investigation and should credit your account if they determine the charges were duplicates. This happens because when a cashier "cancels" a transaction, sometimes the cancel doesn't fully process, resulting in multiple authorizations. But don't worry - you will get your money back as long as you follow the dispute process.

ur county office probably wont help w/ this btw. I had something similar happen at Walmart and when I called my county worker they just told me to call the EBT customer service number. They said they cant do anything about transaction issues cuz thats handled by the EBT card people not the calfresh office

I had a similar situation last year, called the EBT number over and over and couldn't get through to anyone who could help. After being on hold for HOURS across multiple days, I found this service called Claimyr that got me through to a person at the EBT office in like 10 minutes. Seriously saved my sanity. Their website is claimyr.com and they have a video showing how it works here: https://youtu.be/eZ19FHRETv8?si=_CXnXqNXbLl26WB8 My issue got resolved that same day once I actually talked to a real person instead of trying to navigate the automated system. The EBT office put the money back on my card within 3 days after confirming the duplicate charges.

MAKE SURE YOU GET NAMES OF EVERYONE YOU TALK TO!!!! I had a similar issue with Walmart and spent THREE WEEKS trying to get my money back because nobody would take responsibility!!! Target will try to tell you to call EBT, and EBT will tell you to go back to Target!!! It's INFURIATING!!! Document EVERYTHING - times, names, what they promised. The system is DESIGNED to wear you down until you give up!! And don't expect your county CalFresh office to care AT ALL. They'll just refer you back to EBT customer service who will refer you back to Target. Round and round you'll go while your family goes HUNGRY!!!

Just want to clarify something important: When your EBT card has duplicate charges, this is handled by the EBT card processor (Fidelity Information Services - FIS), not your county CalFresh office. The correct number to call is definitely 1-877-328-9677. When you call, immediately say "dispute transaction" when prompted for why you're calling. This will route you to the right department. You'll need: 1. Your EBT card number 2. The date of the transactions 3. The amounts of each transaction 4. Your receipt showing the legitimate purchase They should be able to issue provisional credits while they investigate. By law, they have to investigate and determine if the claim is valid within 10 business days. If they find in your favor (which they should with duplicate charges like this), the provisional credit becomes permanent. One more thing - CalFresh benefits are protected by Federal Regulation 7 CFR 273.16(h)(1), which ensures you have the right to dispute unauthorized or erroneous transactions.

my sister works at target n she said this happens alot. u should go to customer service at target n ask for the store manager not just regular customer service. bring ur receipt n the ebt transaction history from the app. they can fix it faster than waiting for ebt office

I just want to add that if you're having trouble getting through to the EBT customer service line (which can be super busy), try calling early in the morning right when they open or later in the evening. I've found the wait times are much shorter then. Also, if you have the BenefitsCal app, you can actually see all your transaction details there in real time, which is really helpful when you're talking to customer service or Target managers. They can see exactly what happened and when. Good luck getting this sorted out - $48 is a lot when you're on a tight budget!