
California CalFresh
CommunityGovernment Services


Ask the community...
I'm freaking out a bit here. My CalFresh EBT card was supposed to arrive today according to the tracking info. I checked my mailbox multiple times and nothing showed up! I called the EBT customer service number and they said my card was marked as delivered in their system at 2:45pm, but I definitely don't have it. The representative canceled that card right away (which I guess is good if someone stole it), but now I have to wait for a replacement. She couldn't tell me exactly when the new one will arrive, just "7-10 business days." I have $640 in benefits sitting there that I can't access, and my kids and I need groceries! Has this happened to anyone else? How long did your replacement card actually take to arrive? Is there any way to get emergency food assistance while I wait for the new card?
Hey everyone, I'm really stressed right now because my March CalFresh benefits aren't showing up in my EBT provider app. I usually get them loaded by the 10th, and it's already the 15th but nothing's there. I can see my past months' transactions but nothing new for March. My recertification isn't due until May, and I haven't received any notices about problems. I called the main EBT customer service number but got stuck in an endless automated menu. Has anyone else experienced their benefits not appearing in their app even though they should be approved? Do I need to contact my county worker? I have three kids and we're counting on this food assistance!
UPDATE: I used that Claimyr service someone recommended to reach a worker, and they confirmed my case was discontinued due to the missing SAR7. Good news though - they received the one I submitted yesterday and said they'll process it as a restoration within 3 business days! They also said they'll add a note to my file to send me text reminders for future SAR7 deadlines since I mentioned missing the notice. So relieved this is getting fixed!
MAKE SURE to screenshot the confirmation that you submitted it!!! Don't trust them when they say they got it. I always take pictures of everything I submit with dates and times so they can't claim I didn't do it.
This is such a helpful thread! I'm dealing with something similar right now - my benefits got cut off last month and I had no idea about the 30-day restoration rule. Just wanted to add that if anyone is having trouble downloading forms from BenefitsCal, you can also pick them up at any county office or sometimes at local food banks. My local food pantry actually had copies of the SAR7 form and helped me fill it out correctly. Also, @Geoff Richards glad to hear you got it sorted out! The text reminder option sounds really useful.
Ugh I'm so confused about what to do with my CalFresh benefits now! My EBT card wasn't showing up for weeks so I finally called the customer service line yesterday. The rep told me my EBT 3.0 card was supposedly mailed out on November 7th (almost 3 weeks ago!). Since it never arrived, I went ahead and canceled it and requested a new one. Well guess what? I just checked my mailbox TODAY and found the original card that was sent in November! I'm panicking because I have $437 in benefits that I really need for groceries. Does anyone know: 1) Will the canceled card still work since I have it now? 2) How long will the replacement take to arrive? 3) Can I somehow un-cancel the first card? I've got two kids to feed and can't wait another 3 weeks!
This whole thread is incredibly helpful! I'm relatively new to navigating the CalFresh system and had no idea about so many of these options. The temporary card same-day pickup is amazing information - I wish they made this more widely known instead of just telling people to wait 7-10 days. It's also really helpful to know about resources like 211 and Claimyr for when you can't get through the regular phone lines. @Astrid Bergström so glad you got it resolved and can have a proper Thanksgiving! This community is such a lifesaver for figuring out how things actually work in the real world.
Totally agree! I'm also pretty new to CalFresh and this whole conversation has been eye-opening. It's frustrating that they don't advertise these emergency options upfront - like why wouldn't they tell you about same-day temporary cards when you're reporting a lost card? Seems like basic information people would need to know. I'm definitely saving this thread too. Really shows how much more helpful real community advice is compared to the official phone lines. Thanks to everyone who shared their experiences!
This is such a perfect example of why community knowledge is so much more valuable than official channels! I've been on CalFresh for about 6 months now and learned more from this one thread than from all my interactions with customer service combined. The fact that same-day emergency cards are available but not widely advertised is honestly infuriating - how many families have gone hungry waiting for replacements when they could have gotten help immediately? @Astrid Bergström I'm so relieved you got sorted out in time for Thanksgiving! And huge thanks to everyone who shared practical solutions like Claimyr and 211. Saving all of this info because you never know when you'll need it. This is exactly why we need spaces like this where people share real experiences and actual working solutions! 🙏
I'm completely new here and this thread has been such an education! I just applied for CalFresh last week and honestly had no clue about any of these backup options. The whole system seems designed to keep you in the dark about what's actually available. It's so frustrating that you have to rely on community knowledge to learn about things like emergency card pickup - shouldn't that be standard information they give you when you first sign up? @Sofia Peña you re'absolutely right about community spaces being invaluable. I m'definitely bookmarking this and all the resources people mentioned 211, (Claimyr, etc. .)Thank you everyone for being so generous with sharing your real-world experience!
I don't understand why we can't buy hot prepared foods with our CalFresh benefits. I was at Safeway yesterday and they had these delicious-looking rotisserie chickens that were WAY cheaper than buying raw chicken plus paying for the electricity to cook it at home. The cashier said EBT doesn't cover hot foods and I had to put it back. This makes ZERO sense to me. I live in a tiny studio with a mini fridge and barely functioning hotplate - buying prepared hot food would actually save me money in the long run. Does anyone know the actual reason behind this rule? It feels like they're just making life harder for no reason.
As someone completely new to this community, I just wanted to say thank you for this incredibly informative discussion! I literally just experienced this exact same frustration at my local grocery store two days ago - I was trying to buy a hot prepared meal from the deli section and was totally baffled when told I couldn't use my EBT card for it. Coming from someone who's living in a small apartment with just basic cooking facilities, this restriction feels so arbitrary and outdated. Reading through everyone's experiences and the detailed explanations about the 1977 federal rule really helps me understand the "why" behind this policy, even though it clearly doesn't make sense for how people live today. I'm especially grateful for all the practical workarounds and resources people have shared here - the Claimyr service for getting through to case workers sounds like a game changer, and I'm definitely going to try that tip about asking stores to refrigerate hot items first. It's both reassuring and frustrating to see how many people are dealing with this same issue. This community seems like such a supportive place for navigating these confusing benefit systems. I'm inspired by those of you who are already reaching out to representatives about updating these outdated federal regulations - count me in for advocating for change too!
As a newcomer to this community, I'm so relieved to find this discussion! I just moved here from out of state and had this exact same bewildering experience at Safeway last week. I was trying to buy their hot Chinese food from the deli counter and the cashier had to explain why my EBT card wouldn't work for it. Coming from someone living in a converted garage with just a microwave and mini fridge, this rule feels incredibly punitive and out of touch with reality. Reading through everyone's stories and the explanation about the 1977 federal origins really helps me understand where this comes from, but wow - nearly 50 years later and we're still operating under rules that assume everyone has a full kitchen and time to cook from scratch! The fact that the same exact food is "allowed" cold but "forbidden" hot is just mind-boggling. I really appreciate all the creative workarounds people have shared here, especially that tip about asking stores to refrigerate hot items first. It's both validating and depressing to see how many people are struggling with this same issue. This community seems like such a valuable resource for navigating these bureaucratic obstacles. Definitely going to look into that Claimyr service and maybe join the effort to contact representatives about updating these antiquated federal regulations!
I'm really confused about the CalFresh eligibility rules for my 4-year-old son. He's enrolled to start pre-school this August (just got our acceptance letter!), but hasn't actually started attending yet. I was told by a friend that kids in school qualify for extra food benefits (they called them "sunbucks" which I'm guessing is some local name?). Does anyone know if he qualifies for these extra CalFresh benefits now since he's officially enrolled, or do we have to wait until he actually starts attending in August? Our household income is around $2,700/month for a family of 3, if that matters for eligibility.
To update everyone here, I checked with my supervisor (I work at a community resource center) about the 2025 Summer EBT program in California, and there are some important details to know: 1. Children must be enrolled in free/reduced meals during the regular school year 2. For pre-K students, they need to be in a school that participates in the National School Lunch Program 3. Benefits are typically $120 per eligible child for the summer 4. Applications are not required - eligible families get the benefits automatically So @OP, once your son starts pre-school, check if his school participates in the national lunch program, and if so, get him enrolled in free/reduced meals. Then he should automatically receive Summer EBT next summer.
Hey Gael! Just wanted to add that you might also want to look into the P-EBT program if it's still available in your area. It's similar to Summer EBT but was created during COVID to help families when kids couldn't get school meals due to closures or reduced hours. Some districts still offer it for pre-K programs. It's worth asking your son's school about both Summer EBT AND P-EBT when he starts in August. Also, with your income level, you should definitely reapply for WIC like others mentioned - having a 4-year-old makes you eligible and it's a great supplement to CalFresh!
Sarah Jones
Yes! Thank you for checking back. I went to the county office yesterday after calling them first. I had to wait about 2 hours, but they were able to print a temporary card for me that will work until the permanent one arrives. So relieved! For anyone else reading this with the same problem - definitely go in person if you can, it's much faster than waiting for mail!
0 coins
Javier Mendoza
That's such great news that you got the temporary card! Two hours is a long wait but totally worth it when you have kids to feed. I'm bookmarking this thread because the advice about going in person for emergency cards is gold - I had no idea that was even possible. Thanks for updating us on how it turned out!
0 coins