CalFresh EBT card mysteriously restricted/canceled daily - county workers can't explain why!
Is anyone else dealing with their EBT card being randomly restricted or canceled MULTIPLE times?? This has been happening to me for the past week and it's driving me INSANE. Today alone I had to get TWO replacement cards from the county office. I can't even make it to the grocery store before the new card gets restricted again! When I call the county, the workers act confused and say they don't know why it's happening. I specifically asked if I need a new case number or if there's some identity theft issue with my social security number, but they said that's not the problem. But they can't tell me what IS the problem or how to fix it! My kids are hungry, I have $875 in CalFresh benefits that I CANNOT ACCESS, and I've wasted hours going back and forth to the county office. Has this happened to anyone? Did you find a solution? I'm at my breaking point with this system!
21 comments

Hassan Khoury
omg yes this happened to my cousin last month!! took her like 2 weeks to fix it and she kept getting different answers every time she called
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Alice Fleming
AuthorTwo weeks?! I can't go that long without being able to buy food! Did she ever find out what was causing it?
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Victoria Stark
This sounds like a system flag in the EBT database. I used to work for a county office (not in benefits directly) but I've seen this happen when there's a mismatch between your identity verification in multiple systems. Some things to try: 1. Ask specifically to speak with an EBT card specialist, not just any eligibility worker 2. Request they check if there's a fraud alert on your account 3. Make sure your address matches EXACTLY across all systems 4. Ask them to check if there's an issue with the magnetic strip batch on the cards they're giving you Sometimes county offices have different departments that don't communicate well with each other. The person helping you might not have access to see what's triggering the restriction.
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Alice Fleming
AuthorThank you! This is actually helpful. Nobody mentioned a fraud alert possibility. I'll definitely ask about that tomorrow. And you're right - the workers helping me seemed like they couldn't access all the information. So frustrating.
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Benjamin Kim
have u been trying to use the card at the same store? sometimes certain stores trigger security flags in the system especialy if its a small store or gas station type place. try a different major grocery store
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Alice Fleming
AuthorI haven't even had a chance to USE the card anywhere! It gets restricted before I can even get to a store. Each time I get a new card, I call to check the balance while I'm still at the county office, and it works. Then by the time I drive to the store (like 20 minutes later), it's already restricted again!
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Samantha Howard
This EXACT thing happened to me in April and it was a NIGHTMARE! The county kept giving me new cards that would die within hours. Turns out there was a fraud investigation happening on my account that the regular workers couldn't see. Someone had tried to duplicate my card. The ONLY way I fixed it was using Claimyr to get through to a supervisor. I was getting nowhere with the regular line - just got disconnected or had to wait for hours. With Claimyr (claimyr.com) they got me through to an actual supervisor in like 15 minutes who could see the fraud flag and remove it. They have a video showing how it works: https://youtu.be/eZ19FHRETv8?si=_CXnXqNXbLl26WB8 Might be worth a try since it sounds like you need a higher-level person to look at your account.
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Alice Fleming
AuthorThank you!! I've never heard of that service but at this point I'll try anything. Good to know it might be a fraud investigation - that actually makes sense with how they're acting. I'll check out that video.
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Megan D'Acosta
the whole ebt system is TRASH!!! ive been on calfresh for 4 years and theres always some dumb problem. cards not working, benefits not loading, website down, nobody answering phones. and who suffers? OUR KIDS!! the government doesnt care if our families starve while they "fix technical issues" that shouldnt happen in the first place!!
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Hassan Khoury
fr its like they make it hard on purpose
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Sarah Ali
I had something similar happen, though not quite as extreme. What fixed it for me was having the worker check if there was a data synchronization issue between my case file and the EBT card system. For the immediate food need - ask about emergency food assistance. The county should be able to issue you an immediate voucher since you can't access your benefits. Also, make sure to document every visit (get names, time/date, what was said). If this continues, you may have grounds for filing a state hearing request for failure to provide timely access to your benefits. If you keep getting different answers, specifically request to speak with an EBT coordinator - not all county workers are trained on the card system specifics.
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Alice Fleming
AuthorI hadn't thought about emergency food assistance - that's a great idea since this is definitely an emergency situation. And you're right about documentation, I need to start writing everything down. Thank you!
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Hassan Khoury
my friend had her card get cancelled and it was cuz her ex was reporting her for fraud or somethin even tho she wasnt doing anything wrong
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Alice Fleming
AuthorOmg that's awful! I don't think that's my situation though - I'm not aware of anyone who would report me. But good to know that can happen!
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Ryan Vasquez
So this one time I had a similar issue where my card kept getting deactivated but it turned out to be because I had moved counties a year earlier and somehow the system still had conflicting address information even though I'd updated everything. The regular eligibility workers couldn't see the problem but when I finally got to speak with a supervisor they found that my case had some kind of internal flag due to the county transfer that never resolved. Took them like 5 minutes to fix once I got to the right person but it was weeks of frustration before that. Also make sure your recertification isn't due! Sometimes they restrict cards when paperwork is missing.
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Alice Fleming
AuthorI did move about 8 months ago but it was within the same county. But maybe there's still some address issue? I'll definitely ask about that. And my recertification isn't due until October, so that shouldn't be it. Thanks for the suggestions!
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Victoria Stark
Based on everything you've shared and the timing, this actually sounds like it could be a database corruption issue. Sometimes when they do system updates, individual accounts can get caught in error loops. I strongly recommend you: 1. Request an immediate supervisor review (not just another eligibility worker) 2. Ask them to check the "card status history log" which shows exactly when and why a card status changes 3. Request they do a full "EBT account reset" (this is different from just issuing a new card) 4. Make sure you get a direct contact number for following up In the meantime, you can request that they process a "protective payment" which allows you to pick up benefits via a paper voucher until the EBT issue is resolved.
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Victoria Stark
Also, ask if they can check whether your account has a "client-level restriction" versus a "card-level restriction." These are handled differently in the system.
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Benjamin Kim
update us if u fix it plz im having similar issues
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Alice Fleming
AuthorI will! I'm going back to the office tomorrow armed with all these suggestions. Fingers crossed something works!
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Connor Richards
I'm so sorry you're dealing with this! I just went through something similar last month and it was incredibly stressful. In my case, it turned out that there was a "pending verification" flag on my account that wasn't showing up to the regular workers. What finally helped was going to the office first thing in the morning when the supervisors are usually there and explaining that I needed someone who could access the full EBT system logs, not just basic case information. Also, don't let them keep giving you new cards if the old ones aren't actually "broken" - sometimes they'll keep issuing new cards instead of fixing the underlying account issue. Ask them to explain exactly WHY each card is being restricted before they hand you another one. For your kids in the meantime - most counties have emergency food programs or can connect you with local food banks while this gets sorted out. You shouldn't have to go hungry while they figure out their system problems!
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