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Jibriel Kohn

How to check EBT card balance? Multiple ways for CalFresh recipients?

Just got approved for CalFresh last week and received my EBT card in the mail yesterday. I've never had benefits before and feel kinda lost. How do I even check how much money is on the card? The packet they sent had so many papers but I couldn't find clear instructions. Do I need to download an app or call somewhere? Sorry if this is a super basic question but I'm new to all this.

Congrats on getting approved! There are actually several ways to check your balance: 1. Call the number on the back of your EBT card (it's usually 877-328-9677 for California) 2. Check online at www.ebt.ca.gov or create an account on the Connect EBT mobile app 3. Look at your last receipt if you've already used the card 4. Check at an ATM (some show balance for free, others charge) The easiest is probably the app or website. Just need your card number, DOB, and zip code to register.

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Thank you so much!! I'll try the app first since that seems easiest. Didn't even realize there was an app for this. Do you know if it shows when my next benefits will be added too? My worker said something about getting benefits on the same day each month based on my case number.

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the app is good but crashes alot when i use it. best way is just call the # on back card. takes like 30 secs

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AVOID CALLING! I tried that number so many times and it's always busy or puts you on hold FOREVER. The automated system is awful too - keeps asking for the card number over and over. The app might crash but at least when it works you can see everything right away. Just my experience...

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The EBT app is called "Connect EBT" (not the older "Fresh EBT" app which doesn't work as well). It shows your current balance, transaction history for the last 3 months, and when your next deposit will be loaded. You can also use it to find stores that accept EBT and even farmers markets that give you double value with Market Match program. One thing to know - your benefits are deposited on the same day each month based on the last digit of your case number: - Case ends in 1: Benefits available on 1st - Case ends in 2: Benefits on 2nd - And so on up to 0 which is the 10th So check what your case number ends with and that's your monthly deposit day.

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Oh this is super helpful! My case number ends in 5 so I guess I'll get benefits on the 5th of each month. And I had no idea about the Market Match program - definitely going to look into that since produce is so expensive these days.

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when i got my card I jsut went to the grocery store and had them check it for me lol. the cashier just swipped it and told me my balance without buying anything.

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That works but it's not the best method. Some cashiers will get annoyed if there's a line behind you, and not all stores will do balance checks without a purchase. I'd recommend using the phone or app method first and saving the store balance check as a last resort.

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If you're having trouble with the app or phone system, you can also try calling your county CalFresh office directly to check your balance. I had issues with the automated system and finally got through to a real person who helped me. I used Claimyr (claimyr.com) to get through quickly - they have this service that calls the county office for you and then connects you when a real person answers. Saved me hours of hold time! They have a video showing how it works here: https://youtu.be/eZ19FHRETv8?si=_CXnXqNXbLl26WB8 Just another option if you're stuck.

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I'll keep that in mind if I have trouble with the app! But I really just want to check my balance, not talk to my worker, so hopefully the app works fine. Thanks for the tip though - might be useful for when I have questions about my case later.

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One important thing to remember: If you're on CalFresh, your EBT card has a separate account for food benefits vs. any cash benefits you might have (like CalWORKs). When checking your balance, make sure you're looking at the correct account. Food benefits can only be used for eligible food items, while cash benefits can be used for other expenses or withdrawn as cash.

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I only applied for CalFresh, not CalWORKs, so I should just have food benefits right? The worker never mentioned anything about cash benefits to me.

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Yes, if you only applied for CalFresh, then you'll only have food benefits on your card. But it's still good to know for the future in case you ever apply for other programs that use the same EBT card.

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Does ANYONE know why they make this SO COMPLICATED??? I've had CalFresh for 3 years and the system is a nightmare. The phone system hangs up on you half the time, the app crashes, and then they expect you to report every tiny change in income but won't answer when YOU need something. The whole system is designed to make people give up. Sorry for the rant, but I'm on hold with them right now for the THIRD time today because my balance disappeared even though it's my deposit day!

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If your balance disappeared on your deposit day, you might want to check if there's a system outage. Sometimes on high-volume days (like the 1st-10th of the month) the EBT system can be slow to update. Give it a few hours and check again. If it's still not showing up by the end of the day, then definitely call. Also, make sure your Semi-Annual Report (SAR7) and recertification are up to date. Benefits can stop if those weren't submitted on time.

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also u can text ur zip code to 74544 and it shows u places near u that take ebt. saved me once when i was out of town lol

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That's a great tip, thanks! I wasn't sure which stores accepted EBT around me.

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Welcome to CalFresh! Don't worry, we've all been there with the learning curve. Just wanted to add that you should also keep your EBT card safe and treat it like a debit card - never share your PIN with anyone. If your card gets lost or stolen, call the customer service number immediately to report it and get a replacement. Also, a helpful tip: when you do start using your card at stores, the receipt will show your remaining balance after each transaction, so you can keep track that way too. And don't be embarrassed about using it - CalFresh is there to help people get nutritious food, and you earned this assistance!

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Hey there! Welcome to the CalFresh community! I just wanted to chime in with one more helpful resource that hasn't been mentioned yet. If you're looking for a comprehensive guide on using your EBT card, the California Department of Social Services has a really good PDF guide called "How to Use Your EBT Card" that walks you through everything step by step. You can find it on their website at cdss.ca.gov under the CalFresh section. It covers all the basics like checking balances, what you can and can't buy, how to protect your card, and even has pictures showing you what the screens look like when you're checking out at stores. I found it super helpful when I first started because it answered a lot of those "stupid questions" I was too embarrassed to ask anyone. Plus having it saved on my phone meant I could reference it while I was actually at the grocery store learning the ropes. Don't worry - you'll be a pro at this in no time! The hardest part (getting approved) is already behind you.

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Thanks so much for mentioning that PDF guide! I just downloaded it and you're right - it's super comprehensive and has pictures of everything. This is exactly what I needed because I'm definitely one of those people who learns better with visual guides. Having it saved on my phone is perfect since I can reference it while I'm actually shopping. Really appreciate you pointing out that it covers the "stupid questions" too - I was feeling silly for not knowing any of this stuff, but it's good to know there are resources specifically made for people like me who are new to the system. Everyone in this thread has been so helpful!

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