California CalFresh

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

I'm still calling to confirm. Too many times the system screws up and WE pay the price. Last year they overpaid me by $120 and I didn't even realize it until they started taking money OUT of my benefits six months later! The whole system is designed to confuse us!!!

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It's always a good idea to verify if you're concerned. If you call, ask specifically about the "2025 Thrifty Food Plan adjustment" - using those exact words will help the worker understand what you're asking about. But the previous posters are correct that this is an expected adjustment being applied to all eligible households.

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Just wanted to add - I got the same thing! Extra $425 showed up yesterday and I was panicking thinking they'd claw it back. After reading all these responses I feel so much better. It's crazy they don't send better notices about stuff like this - would save everyone so much stress! Thanks to everyone who explained what's happening, especially about the Thrifty Food Plan thing. Really appreciate this community helping each other out when the system doesn't communicate clearly.

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To clarify some of the information shared here: This is indeed the California Food Assistance Program Inflation Relief payment for 2025. It's a one-time supplemental payment and was authorized in the state budget specifically to help CalFresh recipients manage rising food costs. The amount is based on household size as others have correctly noted. You don't need to report this payment on your SAR7 or recertification, as it's not counted as income. If you haven't received an official notice yet, you should get one within the next two weeks. The payments were processed centrally, which is why they're appearing on EBT cards before the notices reach everyone.

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Thank you for confirming! I was worried about whether I'd need to report this on my next SAR7, so it's good to know I don't have to. I appreciate everyone's help in clarifying this!

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I'm so glad you posted about this! I was in the exact same situation - got an unexpected $252 on my EBT card and was terrified it was a mistake. Reading all these responses has been incredibly helpful. It's reassuring to know this is a legitimate inflation adjustment payment and not something I'll have to pay back. The fact that they're sending the money before the notices is definitely confusing, but at least now I understand what it is. Thanks to everyone who shared the detailed breakdown of amounts by household size - that really helped confirm this is the right payment for my 2-person household!

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I work at a nonprofit that helps people with benefits applications and I can confirm what others have said about the two types of verification letters. If you need the detailed one showing benefit amounts, try this: log into BenefitsCal, go to "Contact Us" or "Messages" section, and specifically request a "detailed verification letter with benefit amounts for housing purposes." Most counties will respond within 1-2 business days and email it to you. Way faster than calling or going in person. Also mention it's urgent for lease renewal - they sometimes prioritize housing-related requests.

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This is super helpful info! I'm new to CalFresh and had no idea there were different types of verification letters or that I could request the detailed one through messages. I'll definitely try messaging through BenefitsCal first and mention it's for housing - hopefully they'll prioritize it. Thanks for sharing your professional insight!

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Another quick tip - if you're in LA County specifically, they have a "Document Center" feature in their MyBenefitsCalWIN portal that's separate from the main BenefitsCal site. You can often get detailed verification letters there instantly. Other large counties like San Diego and Orange County have similar county-specific portals. Worth checking if your county has their own benefits portal in addition to the state BenefitsCal system. Sometimes the county sites have more document options available for immediate download.

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Wait, I'm in LA County and didn't know about MyBenefitsCalWIN! Is that different from the regular BenefitsCal login? I've been struggling with the same issue as the original poster - need a detailed verification letter but the basic one from BenefitsCal doesn't show amounts. Do you have a direct link or know exactly what to search for to find this LA County portal?

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@Oscar Murphy Yes! MyBenefitsCalWIN is LA County s'specific portal - it s'different from the state BenefitsCal site. You can find it by searching MyBenefitsCalWIN "LA County or" going to the LA County DPSS website and looking for their online services section. You ll'use your same EBT card number and PIN to log in, but it has way more document options than the regular BenefitsCal site. I was able to download a detailed verification letter with benefit amounts immediately when I needed it for my apartment application last year. Super convenient compared to waiting for responses through the state system!

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I'm so sorry this happened to you! $800 is devastating to lose. I went through something similar about 6 months ago - my card got skimmed at a gas station and I lost $400 before I caught it. The good news is that your benefits will absolutely still deposit on time even with the card frozen. I actually learned to love keeping my card frozen between uses after my theft. One tip that really helped me: take photos of your card transactions right after you make them, especially the receipt showing your remaining balance. It makes it easier to spot unauthorized activity quickly when you check your balance later. Also, if you haven't already, download the ebtEDGE mobile app - the transaction alerts are a lifesaver for catching theft early. Stay strong - the system has gotten much better about replacing stolen benefits since the federal changes. You should see that $800 back within a couple weeks!

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Thank you so much for the encouragement and practical tips! Taking photos of receipts is such a smart idea - I never thought of that but it makes perfect sense for tracking. I just downloaded the ebtEDGE app and set up all the alerts. It's crazy how much better the security features are now compared to even a year ago. Really appreciate you sharing your experience - it helps to know I'm not alone in dealing with this and that there's light at the end of the tunnel!

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I'm really sorry to hear about your card being stolen - that's such a violation and $800 is a huge loss! But I can reassure you that your benefits will definitely still deposit on schedule even with the card frozen. The freeze only stops transactions from going through, not deposits coming in. I actually keep my card frozen all the time now except when I'm actively shopping - it's become second nature to unfreeze it right before checkout and freeze it again afterward. Takes literally 10 seconds in the app and gives me so much peace of mind. For your theft claim, definitely keep following up if you don't hear back within 2 weeks. And if you need to call the county office again (hopefully you won't!), try calling right when they open - that's usually when you have the best chance of getting through without waiting forever. You're doing all the right things by reporting it quickly and getting a new card. Hope you get those stolen benefits replaced soon!

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I'm also experiencing this exact same issue! The EBT phone system has been saying "invalid card number" for me since Sunday, which is really stressful when you're trying to manage a tight food budget. I'm so grateful for this community - I had no idea about all these alternative options! Just downloaded the ConnectEBT app and tried the text option (BAL to 96539) and both work perfectly. It's really concerning how often these system outages happen with zero communication from CalFresh. They should be proactively informing people about these alternatives instead of leaving us to figure it out through trial and error or community forums like this. Has anyone noticed if these outages tend to happen at specific times of the month? I'm wondering if it's related to benefit loading schedules or if it's just random system maintenance.

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Welcome to the community! I'm fairly new here too and just went through this exact same frustrating experience last week. The lack of communication from CalFresh about these outages is really unacceptable - we shouldn't have to hunt down workarounds on our own when we're dealing with essential benefits. I've noticed from reading through this thread that these system issues seem to happen pretty regularly, which is concerning. Regarding your question about timing, I haven't tracked it closely enough to say for sure, but it would be interesting to see if others have noticed patterns. The ConnectEBT app has been a lifesaver for me since discovering it here - it's actually more user-friendly than the phone system ever was. Thanks to everyone in this community for sharing these solutions!

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I'm new to this community and dealing with this exact same frustrating issue! The EBT phone line has been giving me "invalid card number" errors for the past four days, even though I know I'm entering it correctly and my card works fine at grocery stores. This thread has been incredibly helpful - I had no idea about the ConnectEBT app or the text option! Just downloaded the app and texted "BAL" to 96539, and both methods work perfectly. It's really disappointing that CalFresh doesn't communicate these system outages or promote these alternative methods better. We shouldn't have to rely on community forums to figure out how to access our own benefits. Thank you everyone for sharing these workarounds - this community is more helpful than the official customer service!

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