California CalFresh

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Does CalFresh EBT give cashback for fresh produce purchases?

I was shopping with my friend yesterday who also has CalFresh, and she told me we're supposed to get some money back whenever we buy fresh fruits and vegetables? Like some kind of bonus or rebate that gets added back to your EBT card after purchase? I've been on CalFresh for 6 months now and NEVER heard of this. Is this true or was she confused with some other program? I buy produce all the time and haven't noticed any extra money showing up on my balance.

I was so confused about this too when I first heard about it! To find participating farmers markets in your area, text your zip code to 898211 and they'll send you a list of markets that offer Market Match or similar programs. The system was updated for 2025 and now covers more locations. I take my kids to our local market every Saturday and use the match for strawberries and their favorite veggies - the extra $15 we get makes a huge difference!

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i tried texting that number and it works! got a list of 3 markets near me i didn't even know about before!!

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I've been using CalFresh for about 3 years and just learned about these programs last month! What really helped me was calling 211 (the helpline) - they connected me to a local food resource coordinator who walked me through all the different programs in my county. Turns out there's a grocery store just 2 miles from me that does the matching program on Wednesdays and Fridays! I had no idea because they don't really advertise it well. Also found out some food banks offer fresh produce vouchers that work similarly. Definitely worth making that call if you're having trouble finding info online.

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Lost my EBT card and need to update address - how to get replacement card fast?

My wallet was stolen last weekend with my EBT card inside. I also recently moved apartments (still in same city) and just realized I never updated my address with CalFresh. How do I get a replacement card sent to my new address? Do I need to go to the county office in person or is there a way to do this over the phone? I'm really worried because I only have about $20 cash left and was counting on using my benefits this week for groceries. Will updating my address delay my replacement card?

Thank you! I'll download the app and try that too. Trying everything at this point. Really appreciate everyone's help with this.

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Just wanted to add one more thing that might help - if you're really struggling to get food before your replacement card arrives, you can also look into local food banks or pantries in your area. Many don't require any paperwork and can help bridge the gap while you wait for your new EBT card. You can search for nearby food assistance on 211.org or call 2-1-1. I had to do this once when I was in a similar situation and it really helped. Also, some grocery stores like Walmart and Target allow you to use your EBT card number over the phone for pickup orders even without the physical card, though you'll need to verify with customer service first. Hope this helps!

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P-EBT card showing in Informed Delivery but didn't arrive in mail today - what's happening?

So stressed right now! My son's P-EBT card showed up in my Informed Delivery email this morning, and I've been anxiously checking the mailbox all day, but it's not here! Has anyone experienced this where USPS Informed Delivery shows your P-EBT is coming but then it doesn't actually arrive that day? Could it come tomorrow instead? I'm really counting on these benefits for my son's food this month since grocery prices are insane right now. Is there someone I should call about this or should I just wait? The mail has definitely been delivered for today.

Just updating with some current information: According to a CalFresh eligibility worker I spoke with last week, P-EBT deliveries have been delayed throughout California due to the high volume of cards being sent out for the 2024-2025 school year. The typical delay between Informed Delivery notification and actual delivery has increased to 2-4 business days currently. Also important to note: Make sure your address is current with your child's school district, as P-EBT uses that database for mailings. If you've moved since enrollment, that could cause additional delays or redirection.

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Noah Ali

Author

Thank you for this update! My address is current with the school, so that shouldn't be an issue. The card actually arrived today! Two days after showing in Informed Delivery. I activated it right away and we have the benefits now, such a relief! Thanks everyone for calming me down and providing helpful info.

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So glad your card finally arrived! This is such a common issue and it's really stressful when you're depending on those benefits. For anyone else dealing with this - I've found that checking with your local post office can sometimes help too. Sometimes they hold mail for a day if there's a substitute carrier who isn't familiar with the route. Also, just a heads up that once you activate the card, it can take up to 24 hours for the benefits to actually be accessible, so don't panic if it doesn't work immediately at the store!

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CalFresh hotline keeps disconnecting - need advice on options besides visiting office in person

I've been trying to reach my county CalFresh office for TWO WEEKS about my recertification that's due next month. Every single time I call, I wait on hold for like 45 minutes and then get disconnected before talking to anyone!!! I know I could go in person, but I work two jobs and both offices near me are only open 8-4 when I'm at work. Taking a day off means losing pay I desperately need. My boss already said no to time off since we're short-staffed. I've tried calling during my lunch breaks but same result - disconnected after waiting forever. My benefits will stop if I don't complete this recertification, and I CANNOT afford groceries without CalFresh for my kids and me. I understand the 'just go in person' solution works for some people, but it's not that simple for everyone. Bus service in my area is terrible and would take 3+ hours round trip. Has anyone found ANY other way to reach a real person at CalFresh without physically going to the office? Online messages get ignored and the automated system is useless for my specific situation.

I'm dealing with something similar in Orange County and found a few things that actually worked. First, try calling the CalFresh office through their TTY line (711) even if you don't need hearing assistance - it often connects faster because fewer people know about it. Second, if you have a smartphone, try using a VoIP app like Google Voice to call instead of your regular phone service - I noticed way fewer dropped calls that way. Also, some counties have started doing "virtual walk-ins" where you can video chat with a caseworker during specific hours - check if Alameda County offers this. Finally, if all else fails, you can file a complaint with the California Department of Social Services about the phone system issues, and they'll often intervene to help get your case resolved. Don't give up - you shouldn't have to lose benefits because their system is broken!

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I'm so sorry you're dealing with this frustrating situation! The phone system problems are unfortunately widespread right now. Based on what others have shared, I'd recommend trying multiple approaches at once: 1. Try calling using Google Voice or a different phone/carrier as some people mentioned - the connection issues might be carrier-specific 2. Call right at opening time (7:59am if they open at 8am) on a Wednesday 3. Contact your Assembly member's office - they have caseworkers who can get through to CalFresh supervisors directly 4. Email AlamedaRenewal@acgov.org and mention the Flexible Interview Pilot Program for your work schedule conflicts 5. Look into Legal Aid in the Oakland area - they often have direct contacts for after-hours interviews The fact that you're working two jobs and trying so hard to complete your recertification shows you're doing everything right. Don't let their broken system discourage you - there are people and organizations specifically set up to help navigate these exact problems. Keep documenting your attempts and don't give up! Your kids need those benefits and you deserve to get the help you're entitled to without jumping through impossible hoops.

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EBT card theft keeps happening - why won't CalFresh add chip cards or locking features?

So I just read another news article about people getting arrested for stealing CalFresh EBT benefits. This is like the 5th time I've heard about this in my area alone! If hundreds of people are getting caught, imagine how many AREN'T getting caught. Meanwhile my neighbor had her benefits stolen last month ($1,250 gone overnight) and the county office basically told her 'too bad'. Why the heck won't CalFresh add chip technology to EBT cards like EVERY OTHER card has in 2025? Or at least give us the ability to lock our cards through the app when not in use? My regular debit card has this feature and it's literally free. Has anyone else had their benefits stolen? Did you ever get them back? This is making me super paranoid about using my card anywhere.

This whole situation is absolutely infuriating! I can't believe we're dealing with 1980s technology for something as critical as food assistance in 2025. Reading everyone's stories here just reinforces how widespread this problem is. I actually had my card skimmed at a gas station about 3 months ago - lost $650 in benefits that I desperately needed for my family. Filed the police report like everyone said, but the officer basically rolled his eyes and said "another EBT theft" like it was no big deal. Still haven't heard anything back from the county about reimbursement. What really bothers me is that the government can track our every move online and collect taxes digitally, but somehow they can't figure out how to put a chip on a card or add a simple lock feature? My teenage daughter's checking account has better security than my food benefits! I'm definitely going to look into that AB-453 bill @Connor Rupert mentioned and start calling my representatives. Maybe if enough of us make noise about this, they'll finally do something. We shouldn't have to live in fear every time we buy groceries.

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@Taylor To I totally feel your frustration! It s'crazy that we have better security on our coffee shop loyalty cards than on something as essential as food benefits. The fact that the police officer basically shrugged it off shows how normalized this theft has become - which is terrifying. I m'definitely going to join you in contacting representatives about AB-453. Maybe we should all coordinate our efforts? If a bunch of us from this community reach out at the same time, it might have more impact than individual calls. It s'sad that we have to become our own advocates just to get basic security, but you re'right - making noise seems to be the only way to get anything done. Keep us posted if you hear anything back about your reimbursement!

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I'm new to this community but unfortunately not new to this problem - my EBT card got skimmed at a corner store last month and I lost $425 in benefits. Reading through all these stories is both validating and heartbreaking. It's clear this isn't just bad luck affecting a few people, it's a massive systemic failure that's leaving families without food. What really struck me is learning about the "once in a lifetime" reimbursement policy. How is that even legal when the theft is happening because of the government's own outdated security system? It's like if your apartment landlord refused to fix broken locks and then told you "tough luck" when you got robbed twice. I'm definitely interested in joining any coordinated effort to push for AB-453 or other solutions. The idea of all of us contacting representatives during the same week sounds smart - maybe we could also share template letters or talking points to make it easier for people to participate? In the meantime, I've started following the safety tips mentioned here. I'm also going to look into that Claimyr service someone mentioned because I've been trying to reach my county office for weeks with no luck. It's ridiculous that we need a third-party service just to talk to the people who are supposed to help us, but here we are. Thanks everyone for sharing your experiences and advice. At least we know we're not fighting this alone.

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