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Zainab Ibrahim

FAFSA held up for 3 weeks due to SSA name verification after marriage - help?

I got married in September and changed my name on my social security card right after. When I filed my FAFSA for 2025-2026 last month, it got stuck on the SSA verification step. The website says this should take 1-3 days, but it's been THREE WEEKS now with no movement! I've called the FSA help line 8 times and either get disconnected or told they 'can't expedite the process.' My college's priority deadline is coming up in 2 weeks, and I'm freaking out that I'll miss out on aid opportunities. Has anyone else dealt with name change verification taking FOREVER? Did you find any way to speed it up or get someone to actually help? My SAR report just shows 'pending verification' and I don't know what else to do!

StarSailor

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same thing happened to me, but mine was bc i got legally adopted at 19 & had my last name changed. ssa verification took almost a month!! nobody ever told me why. sorry i dont have advice but ur not alone

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A MONTH?! Did you end up missing any deadlines? I'm worried my school's priority deadline will pass and I'll lose out on thousands in institutional aid.

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This is a known issue with the new FAFSA system. The verification process between FSA and SSA is taking much longer than normal this year, especially with name changes. You have three options: 1. Wait it out (not ideal with your deadline) 2. Contact your school's financial aid office and explain the situation - many are making accommodations for FAFSA delays 3. Request a special circumstance extension directly with your school's financial aid office The important thing is to document everything. Print screenshots of your pending status and save all correspondence. These will be helpful if you need to prove you submitted on time.

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Thank you! I'll email my financial aid office today. Do you think they'll actually be able to help though? I've heard so many schools are overwhelmed with FAFSA issues this year.

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Most schools are familiar with these delays by now and have processes in place. When you contact them, be specific that you've submitted your FAFSA and are stuck in SSA verification due to a recent name change. Ask if they'll accept a provisional application or extend your priority deadline. Many schools are doing this automatically, but you should still advocate for yourself.

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Yara Sabbagh

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omg the FAFSA system is so frustrating this year!! I had the same issue but with my birthday being wrong somehow?? took forever to fix and nobody could explain why. have you tried submitting a correction to your FAFSA? sometimes that can kick it into gear

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I haven't tried a correction because I'm afraid it'll restart the whole verification process and take even longer! Did submitting a correction actually help speed things up for you?

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Yara Sabbagh

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honestly idk if it helped or just coincidence but my verification finished like 4 days after i submitted a random correction (i just changed my email address). worth a shot maybe?

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Financial aid administrator here. This is unfortunately common this year. The SSA data match has been problematic in the new system, especially with recent name changes. Here's what I recommend: 1. Contact your school's financial aid office IMMEDIATELY. Request a priority deadline extension due to the SSA verification delay. 2. Provide them with a screenshot of your FAFSA showing the pending verification status. 3. Submit a copy of your new social security card and marriage certificate to the financial aid office. 4. Ask if they can use these documents to manually verify your information while waiting for the electronic verification. Many schools have processes to accommodate these delays. Don't panic about missing aid opportunities - just be proactive about communicating with your aid office.

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Thank you so much for this detailed advice! I'll gather those documents and contact my school today. Is there any specific language I should use when requesting the extension to make sure they understand the situation correctly?

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Simply state: "I'm requesting an extension on my financial aid priority deadline due to FAFSA processing delays. My application is currently stuck in SSA verification because of my recent name change after marriage. I've attached screenshots showing my timely FAFSA submission and the pending status, along with documentation of my legal name change." Be polite but persistent. Financial aid offices understand these system issues and most have workarounds in place.

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Paolo Rizzo

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THE ENTIRE SYSTEM IS BROKEN!!! I've had nothing but problems with this year's FAFSA. My daughter's application has been stuck in "processing" for OVER A MONTH with no updates. We've called dozens of times and either can't get through or get transferred around until someone hangs up on us. Meanwhile deadlines are passing and financial packages are being sent out to other students. They completely revamped the system and clearly DIDN'T TEST IT properly. It's affecting REAL PEOPLE'S FUTURES!!!

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QuantumQuest

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I feel your frustration! After dealing with similar issues trying to reach someone at Federal Student Aid, I finally found a service called Claimyr that got me through to an actual person. Their system holds your place in line so you don't have to stay on the phone. Recorded demo here: https://youtu.be/TbC8dZQWYNQ and their site is claimyr.com if you want to check it out. The agent I spoke with was able to escalate my verification issue, and it was resolved within a week after being stuck for almost a month.

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Amina Sy

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Have you tried visiting your local Social Security office in person? My niece had a similar issue and found out there was a discrepancy between how her name appeared in the SSA system versus what she entered on FAFSA. Tiny difference (middle initial with period vs without) but it caused weeks of delay. The SSA office helped clear it up.

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I hadn't thought of that! I just assumed since I already got my new SS card that everything was fine in their system. I'll try to make an appointment this week. Thanks for the suggestion!

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Yara Sabbagh

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is anyone else annoyed that they completely changed the fafsa system the same year as the election?? feels like nobody in government is paying attention to fixing these issues bc theyre all busy campaigning lol

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StarSailor

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for real!!! my financial aid advisor said they're overwhelmed with problems from the new system and nobody at the dept of education is helping them figure it out

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UPDATE: I wanted to thank everyone for their advice! I followed several suggestions: 1. Contacted my school's financial aid office - they gave me a 3-week extension on the priority deadline! 2. Used Claimyr to actually reach someone at FSA after 9 previous failed attempts - they submitted an expedited review 3. Visited my local SSA office (had to wait 2 hours) and discovered there WAS a discrepancy in how my married name was formatted Good news - my verification finally went through this morning! The SSA office fix plus the expedited review from FSA seems to have worked. For anyone else dealing with this, definitely be persistent and try multiple approaches at once. Thanks again for all your help!

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Excellent news! This is exactly the kind of multi-pronged approach that works best with these systems. I'm glad you got resolution before your deadline. For anyone else reading this thread with similar issues, this is a perfect example of being proactive rather than just waiting for the system to eventually work.

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