Delivery truck snagged ISP cable, now blocking driveway. Help!
So I'm in a real pickle here. A delivery truck pulled into my driveway and snagged the cable line that brings my internet. Now it's hanging so low over the driveway that neither I nor my neighbor can get our cars out without hitting it. Anyone dealt with something like this before? How long did it take to get fixed?
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Chloe Martin
Ugh, that sucks! I had a similar issue last year. Call your ISP ASAP and explain it's an emergency situation. They should prioritize it since it's a safety hazard. Be prepared to be persistent tho, their customer service can be a real pain sometimes.
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AstroAce
•Thanks for the advice! Yeah, I'm dreading dealing with their customer service. Did they give you any kind of timeframe when you called?
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Chloe Martin
•They initially said 3-5 business days, but I kept pushing and got them to send someone out the next day. Don't let them brush you off!
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Diego Rojas
•3-5 days?! That's ridiculous for something blocking your driveway. These companies need to do better smh 🤦♂️
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Anastasia Sokolov
Have you tried contacting the delivery company? They might be liable for the damages and could potentially expedite the repair process.
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Sean O'Donnell
I work for an ISP (not yours) and here's what you should do: 1. Call customer service immediately 2. Explain it's a safety hazard and you're unable to leave your property 3. Ask for a supervisor if the first rep isn't helpful 4. Get a ticket number and estimated arrival time 5. If they can't come soon, ask about temporary solutions Don't let them off the phone until you have a solid plan. Good luck!
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AstroAce
•This is super helpful, thank you! I'll definitely follow these steps. Any idea what kind of temporary solutions they might offer?
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Sean O'Donnell
•They might be able to send a tech to at least secure the cable higher up temporarily until a full repair can be done. It's worth asking!
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Zara Ahmed
lol welcome to the wonderful world of ISP customer service 🤡 prepare for a wild ride
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StarStrider
•ain't that the truth 😂 last time I called my ISP I was on hold so long I grew a beard
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Luca Esposito
•y'all need to chill. I've never had issues with my ISP. just be nice to the reps and they'll help you out
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Zara Ahmed
•@profile7 found the ISP employee guys! 👀
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Nia Thompson
Hey, I found a way to actually get someone on the phone quickly. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's the link: https://www.claimyr.com
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Mateo Rodriguez
•Sounds kinda sketchy. Is it legit? Has anyone else tried this?
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Nia Thompson
•I was skeptical too, but it worked for me. Saved me hours of hold time.
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Aisha Abdullah
•20 bucks to skip the hold? sign me up! 💸
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Ethan Wilson
Have you considered just ducktaping the cable up higher? Might be a temp fix until they can come out. Just be careful!
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AstroAce
•Haha, I actually thought about that! But I'm worried about making it worse or getting in trouble for messing with their equipment.
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NeonNova
•DO NOT do this! You could seriously injure yourself or cause more damage. Wait for the professionals.
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Kolton Murphy
Wow, what a nightmare! I'd also suggest documenting everything with photos - the low hanging cable, how it's blocking your driveway, maybe even a video showing you can't get your car out. This could help if you need to escalate or if there are any liability issues later. Also, if you have elderly neighbors or anyone who might need emergency access, definitely mention that to the ISP - sometimes the "emergency access" angle gets them moving faster than just saying it's inconvenient.
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