Delivery truck snagged ISP cable, now blocking driveway. Help!
So I'm in a real pickle here. A delivery truck pulled into my driveway and snagged the cable line that brings my internet. Now it's hanging so low over the driveway that neither I nor my neighbor can get our cars out without hitting it. Anyone dealt with something like this before? How long did it take to get fixed?
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Chloe Martin
Ugh, that sucks! I had a similar issue last year. Call your ISP ASAP and explain it's an emergency situation. They should prioritize it since it's a safety hazard. Be prepared to be persistent tho, their customer service can be a real pain sometimes.
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AstroAce
•Thanks for the advice! Yeah, I'm dreading dealing with their customer service. Did they give you any kind of timeframe when you called?
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Chloe Martin
•They initially said 3-5 business days, but I kept pushing and got them to send someone out the next day. Don't let them brush you off!
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Diego Rojas
•3-5 days?! That's ridiculous for something blocking your driveway. These companies need to do better smh 🤦♂️
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Anastasia Sokolov
Have you tried contacting the delivery company? They might be liable for the damages and could potentially expedite the repair process.
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Sean O'Donnell
I work for an ISP (not yours) and here's what you should do: 1. Call customer service immediately 2. Explain it's a safety hazard and you're unable to leave your property 3. Ask for a supervisor if the first rep isn't helpful 4. Get a ticket number and estimated arrival time 5. If they can't come soon, ask about temporary solutions Don't let them off the phone until you have a solid plan. Good luck!
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AstroAce
•This is super helpful, thank you! I'll definitely follow these steps. Any idea what kind of temporary solutions they might offer?
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Sean O'Donnell
•They might be able to send a tech to at least secure the cable higher up temporarily until a full repair can be done. It's worth asking!
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Zara Ahmed
lol welcome to the wonderful world of ISP customer service 🤡 prepare for a wild ride
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StarStrider
•ain't that the truth 😂 last time I called my ISP I was on hold so long I grew a beard
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Luca Esposito
•y'all need to chill. I've never had issues with my ISP. just be nice to the reps and they'll help you out
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Zara Ahmed
•@profile7 found the ISP employee guys! 👀
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Nia Thompson
Hey, I found a way to actually get someone on the phone quickly. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's the link: https://www.claimyr.com
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Mateo Rodriguez
•Sounds kinda sketchy. Is it legit? Has anyone else tried this?
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Nia Thompson
•I was skeptical too, but it worked for me. Saved me hours of hold time.
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Aisha Abdullah
•20 bucks to skip the hold? sign me up! 💸
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Ethan Wilson
Have you considered just ducktaping the cable up higher? Might be a temp fix until they can come out. Just be careful!
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AstroAce
•Haha, I actually thought about that! But I'm worried about making it worse or getting in trouble for messing with their equipment.
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NeonNova
•DO NOT do this! You could seriously injure yourself or cause more damage. Wait for the professionals.
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