Why was my Washington ESD unemployment claim denied - need help understanding
Got a letter yesterday saying my unemployment claim was denied but I'm completely confused about why. I worked at a restaurant for 8 months until they laid me off due to slow business in December. The denial letter mentions something about 'voluntary quit' but I was definitely laid off, not quit. Has anyone else had Washington ESD get the facts wrong on their claim? I'm not sure what to do next or how to fix this mess.
56 comments


Benjamin Johnson
This happened to my brother last year. Sometimes the employer reports it wrong to Washington ESD or there's miscommunication. You need to appeal the denial ASAP - you only have 30 days from the date on the letter.
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Victoria Scott
•How do I appeal? Is there a form I need to fill out or do I just call them?
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Benjamin Johnson
•You can appeal online through your SecureAccess Washington account or mail in the appeal form. Online is faster.
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Zara Perez
The 'voluntary quit' classification is usually what happens when there's missing information or the employer's version doesn't match yours. Did you get any documentation when you were laid off? Termination letter, final paycheck stub, anything that shows it was a layoff?
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Victoria Scott
•I have my final paycheck but it doesn't say much. Should I contact my old manager to get something in writing?
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Zara Perez
•Yes, definitely try to get written documentation. Even an email from your manager confirming the layoff would help your appeal.
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Daniel Rogers
I had a similar issue and spent weeks trying to get through to Washington ESD on the phone. Finally used a service called Claimyr (claimyr.com) that helped me reach an actual agent. They have a video demo at https://youtu.be/7DieNd3C7zQ showing how it works. Worth checking out if you can't get through the normal way.
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Victoria Scott
•How much does something like that cost? I'm already stressed about money.
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Daniel Rogers
•It's way cheaper than missing out on your benefits. Plus if your claim was wrongly denied, you might be owed back pay from when you first filed.
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Aaliyah Reed
•I used Claimyr too when I couldn't reach anyone about my adjudication. Super easy to use and saved me hours of calling.
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Ella Russell
UGH the same thing happened to me!!! Washington ESD is so messed up, they can't even get basic facts right. I was clearly laid off but somehow it got coded as a quit. Took me 3 appeals to get it fixed. The system is broken.
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Victoria Scott
•Three appeals?? That's insane. How long did the whole process take?
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Ella Russell
•Like 4 months total. But I did get all the back pay eventually. Just document everything and don't give up.
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Mohammed Khan
same thing happened to me
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Victoria Scott
•Did you get it resolved? What did you do?
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Mohammed Khan
•yeah took a while but got it fixed. just keep calling them
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Zara Perez
For your appeal, you'll want to be very specific about the circumstances of your layoff. Include dates, who told you about the layoff, any witnesses, and emphasize that it was due to lack of work/business reasons, not anything you did wrong.
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Victoria Scott
•The manager who laid me off isn't there anymore but maybe some coworkers could back me up?
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Zara Perez
•Yes, witness statements from coworkers can definitely help. Get them to write down what they remember about the layoffs.
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Gavin King
This is why I always ask for termination letters in writing. Employers 'forget' details when Washington ESD contacts them later. Sorry you're dealing with this mess.
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Victoria Scott
•I wish I had known to do that. Live and learn I guess.
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Gavin King
•Don't beat yourself up about it. Most people don't think about unemployment paperwork when they're getting laid off.
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Aaliyah Reed
When you file your appeal, also request a phone hearing rather than just a paper review. That way you can explain your side directly to the appeals judge and answer any questions they have.
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Victoria Scott
•Is the phone hearing intimidating? I've never done anything like that before.
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Aaliyah Reed
•Not really, it's pretty informal. Just be honest and stick to the facts. The judge will ask questions to clarify what happened.
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Benjamin Johnson
Also make sure you keep filing your weekly claims while the appeal is pending, even though you're not getting paid. If you win the appeal, you'll get paid for those weeks retroactively.
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Victoria Scott
•Really? I thought I couldn't file claims if I was denied.
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Benjamin Johnson
•Nope, you should keep filing. It's called 'continued claims' and it protects your right to back pay if you win the appeal.
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Nathan Kim
restaurants are notorious for this stuff. they probably told washington esd you quit because then they don't have to pay higher unemployment taxes. its bs but happens all the time
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Victoria Scott
•That's so frustrating. Why would they lie about it?
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Nathan Kim
•because their unemployment tax rate goes up if they have too many layoffs. so they lie and say people quit instead
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Daniel Rogers
Just wanted to follow up on the Claimyr thing - I used them again last week to check on a different issue and it worked great. Way better than sitting on hold for hours.
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Victoria Scott
•I might try that if I can't get through to appeal. Thanks for the suggestion.
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Zara Perez
One more thing - when you do talk to Washington ESD, ask them to pull the employer's response to see exactly what they reported. Sometimes it's just a checkbox error on their end, not intentional lying.
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Victoria Scott
•Good idea. I want to give them the benefit of the doubt but this is really stressing me out.
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Zara Perez
•Totally understandable. The whole system is confusing and mistakes happen more often than they should.
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Eleanor Foster
I work in HR and see this all the time. Make sure when you appeal that you specifically state you were laid off due to lack of work, not performance issues. That's the key distinction Washington ESD looks for.
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Victoria Scott
•Thank you, that's really helpful. I'll make sure to be clear about that.
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Eleanor Foster
•Also mention if other employees were laid off at the same time. That shows it was business-related, not personal.
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Lucas Turner
dont give up! I know its frustrating but you deserve those benefits if you were laid off. the system is designed to discourage people but stick with it
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Victoria Scott
•Thanks for the encouragement. I really need this to work out.
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Aaliyah Reed
Check your determination letter carefully too. Sometimes there are multiple reasons listed for denial and you need to address all of them in your appeal, not just the main one.
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Victoria Scott
•I'll read it again more carefully. I was so shocked when I first got it that I might have missed something.
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Aaliyah Reed
•Yeah, those letters can be confusing. Look for any section that says 'additional information' or 'other factors considered.
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Kai Rivera
This exact thing happened to my sister at her retail job. She had to get her former coworkers to write statements saying they all got laid off the same day. Pain in the butt but it worked.
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Victoria Scott
•How did she contact her old coworkers? Some of mine I only knew at work.
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Kai Rivera
•She found them on Facebook and explained the situation. Most people are willing to help if you explain what happened.
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Anna Stewart
Make sure you file that appeal before the 30 day deadline! That's the most important thing right now. Everything else can be figured out later but if you miss that deadline you're screwed.
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Victoria Scott
•Yes, I'm planning to file it this weekend. Don't want to risk missing the deadline.
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Layla Sanders
I went through this last year and it was a nightmare but I eventually got it sorted out. The key is being persistent and not letting them wear you down. You know what really happened so fight for it.
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Victoria Scott
•Did you have to get a lawyer or anything like that?
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Layla Sanders
•No, I handled it myself. Most unemployment appeals don't need lawyers unless it gets really complicated.
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Morgan Washington
Document everything from now on - every phone call, every letter, every conversation. If this goes to a hearing you'll want to have a timeline of everything that happened.
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Victoria Scott
•Good advice. I'll start keeping a log of everything.
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Kaylee Cook
Hope you get this resolved soon. It's so stressful when you're already dealing with being unemployed and then Washington ESD makes it worse with their mistakes.
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Victoria Scott
•Thanks, I really appreciate all the advice from everyone here. Makes me feel less alone in dealing with this.
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