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Noah Ali

Washington ESD denied my claim - what are reasons to be denied unemployment benefits?

Just got a letter saying my unemployment claim was denied and I'm totally confused. I worked at a restaurant for 8 months before getting laid off due to slow business. The denial letter mentions something about 'separation issues' but doesn't really explain what that means. Can someone help me understand what are the main reasons Washington ESD denies unemployment claims? I thought getting laid off would automatically qualify me but apparently not. Should I appeal this decision?

There are several common reasons Washington ESD denies unemployment claims. The main ones are: being fired for misconduct, quitting without good cause, not meeting the work requirements (you need to have worked enough hours and earned enough wages), not being able and available for work, or failing job search requirements. Since you mentioned 'separation issues' that usually means they're questioning why you left your job.

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I definitely didn't quit and I wasn't fired for misconduct. Could it be because I only worked 8 months? How many hours do you need to qualify?

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For Washington ESD you need to have worked at least 680 hours in your base year OR earned at least $4,200. If you worked full-time for 8 months you should meet that requirement unless there were gaps in your employment.

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The fact that they mentioned separation issues is concerning. Did your employer contest your claim? Sometimes restaurants will claim someone quit or was fired for cause even when they were actually laid off. This is super common in the food service industry unfortunately.

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That's probably what happened! My manager was pretty upset about having to let people go and said some things about us 'not being dedicated enough' during the slow period. Could he have told Washington ESD I was fired?

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Yes, employers can and do contest claims all the time. They have to pay unemployment taxes so some try to fight legitimate claims to keep their rates down.

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I had a similar situation last year with a denial. The Washington ESD phone system is impossible to get through to - I must have called 200 times trying to get someone to explain my denial. Finally found this service called Claimyr (claimyr.com) that actually got me through to an agent. They have a video demo at https://youtu.be/7DieNd3C7zQ showing how it works. Saved me weeks of frustration and I was able to get my denial overturned once I could actually talk to someone.

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How much does something like that cost? I'm already stressed about money since I'm not getting benefits.

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It was worth it for me - much cheaper than losing weeks of benefits while trying to reach them on my own. The peace of mind alone was huge.

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Never heard of Claimyr but anything has to be better than calling Washington ESD directly. I've been hung up on so many times I've lost count.

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Other common denial reasons include: not registering with WorkSource Washington, not conducting enough job searches, having an unresolved identity verification issue, or having a previous overpayment that needs to be resolved. Check your online account to see if there are any outstanding requirements.

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I did register with WorkSource but haven't been doing job searches yet because I thought I had to wait for my claim to be approved first. Was I supposed to start immediately?

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You should start job searching right away when you file. Washington ESD requires 3 job search activities per week and they can deny claims retroactively if you don't meet the requirements.

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ugh the Washington ESD system is SO BROKEN. They deny people for the stupidest reasons and then make it impossible to appeal or get answers. I was denied because they said I 'abandoned my job' when I was actually in the hospital. Took 3 months to get it sorted out.

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That's horrible! How did you finally get it resolved?

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Had to provide medical records and get a statement from my doctor. The whole process was a nightmare but I eventually got all my back pay.

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For separation issues specifically, Washington ESD looks at: voluntary quit vs involuntary separation, misconduct (things like attendance issues, insubordination, violation of company policy), and whether you had good cause for leaving if you did quit. Being laid off due to lack of work should qualify you unless there's something else going on.

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This is really helpful. I definitely didn't quit and wasn't fired for misconduct. It sounds like my employer probably contested the claim and lied about why I was let go.

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Drake

That's exactly what happened to me at my last job. Manager told Washington ESD I was fired for poor performance when I was actually laid off. Had to appeal and provide documentation showing it was a layoff.

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Don't give up! Appeal the decision ASAP - you only have 30 days from the date of the denial letter. Gather any documentation you have about your layoff (texts, emails, witness statements from coworkers). The burden is on Washington ESD to prove you were disqualified, not on you to prove you qualify.

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Thank you! I do have some text messages from my manager about the layoffs. Should I include those with my appeal?

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Absolutely! Any documentation that shows you were laid off due to lack of work and not fired for cause will help your case.

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The job search requirement trips up a lot of people. You need to do 3 activities per week and keep a log. Activities can include applying for jobs, attending job fairs, networking events, or even taking classes related to your field. Make sure you're tracking everything in WorkSource.

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I had no idea about the 3 activities per week thing. Could this be why I was denied even though it was about separation issues?

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They usually list multiple reasons if there are multiple issues. If your denial only mentioned separation issues, that's probably the main problem.

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Another thing to check - did you have any gaps in employment or periods where you worked reduced hours? Washington ESD looks at your 'base year' which is usually the first 4 of the last 5 completed calendar quarters. If you didn't work enough during that period, you might not qualify even if you worked recently.

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I started working at the restaurant in March 2024 and was laid off in November 2024. Before that I was in school and had a part-time job for about 6 months in 2023.

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That timeline should work in your favor. Your base year would include some of your 2023 work plus all of your 2024 restaurant job. The separation issue is definitely the main problem here.

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I keep seeing people mention Claimyr for getting through to Washington ESD. Has anyone else tried it? I'm dealing with an identity verification issue that's been pending for weeks and can't get anyone on the phone.

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Yes! Used Claimyr last month when my claim was stuck in adjudication. Got through to an agent the same day instead of spending weeks trying to call. Really straightforward to use.

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I was skeptical at first but honestly it works. The Washington ESD phone system is so overloaded that services like this are almost necessary now.

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Other potential denial reasons include: having a disqualifying criminal conviction, being self-employed (you need W-2 wages, not 1099 income), being a student in certain situations, or having immigration status issues. But based on your description it really sounds like an employer contest situation.

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None of those apply to me. I'm pretty sure now that my manager lied to Washington ESD about why I was let go. This is so frustrating!

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File that appeal as soon as possible. With text messages showing it was a layoff, you should have a good case. Don't let them get away with lying.

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Pro tip: when you appeal, request an in-person or phone hearing instead of just submitting documents. You'll have a chance to tell your side of the story directly to the administrative law judge. Employers often don't show up to these hearings and you can win by default.

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That's really helpful advice! I was just going to mail in the appeal form. How do I request a hearing?

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There should be a section on the appeal form where you can request a hearing. Make sure to check that box and provide your contact information.

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Washington ESD also denies claims for things like: not being physically able to work, not being available for work (like if you're only available certain days/hours), refusing suitable work offers, or failing to report earnings from part-time work. The 'able and available' requirement is pretty strict.

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I'm definitely able and available for work. I've been applying to jobs since I got laid off, just not keeping track of it properly apparently.

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Start keeping track now even if your claim is denied. If you win the appeal you'll need to show you were job searching during the whole period.

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The separation issue thing is usually the biggest problem. Washington ESD sides with employers way too often IMO. I've seen people get denied for 'job abandonment' when they were actually fired, or 'voluntary quit' when they were laid off. The system is rigged against workers.

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It does feel like the system is designed to deny people. Why would they take the employer's word over mine without even asking for my side?

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That's exactly why you need to appeal. The initial determination is often based on limited information from the employer. The appeal process is where you get to present your evidence.

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Make sure you continue filing your weekly claims even while the appeal is pending! A lot of people stop filing and then lose benefits for those weeks even if they win the appeal. Keep certifying that you're looking for work and available.

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Wait, I can still file weekly claims even though I was denied? I thought I had to wait until the appeal was resolved.

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Yes, keep filing! You won't get paid until the appeal is resolved, but if you win you'll get back pay for all the weeks you filed. If you don't file, you lose those weeks forever.

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I went through something similar with a restaurant job. Manager told Washington ESD I was fired for attendance when I was actually laid off due to slow business. Took 2 months to get it sorted out but I eventually got all my back pay. The key was having documentation and not giving up on the appeal process.

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This gives me hope! I was starting to think I'd never get benefits. Did you have to go to a hearing or was it resolved just with documents?

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I had a phone hearing. The employer didn't even show up so I just explained my side to the judge and provided my evidence. Won the appeal easily once I could actually tell my story.

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Bottom line - don't let them steamroll you. Appeal the decision, gather your evidence, and keep filing weekly claims. Washington ESD makes it hard on purpose hoping people will give up. The squeaky wheel gets the grease with these government agencies.

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Thank you everyone for all the advice and encouragement. I'm going to file my appeal today and start documenting everything properly. This forum has been more helpful than anything I could find on the Washington ESD website!

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Good luck! Keep us posted on how the appeal goes. Stories like yours help other people know they're not alone in dealing with this broken system.

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