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One adjudication issue disappeared from pending list - is ESD actually working on my 8-week claim?

I'm going crazy waiting for my unemployment benefits. It's been 8 WEEKS with nothing but 'adjudication in progress' status on my account. Last Monday I finally called the governor's office (was desperate!) and surprisingly got a call back from ESD that same day. The rep told me my claim would be resolved by the end of that week. Well, that didn't happen. BUT, this morning I noticed something changed - I had 4 issues listed under 'pending issues' all saying 'adjudication in progress', and now there's only 3. One of them just disappeared. There's zero explanation of what happened to that issue - was it resolved? denied? Is this a good sign that they're actually working on my claim? I'm down to my last $230 and my landlord is getting impatient. Has anyone experienced a pending issue disappearing without any other updates?

Rajan Walker

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Yep. That's actually a good sign. When pending issues disappear one by one without a denial or disqualification notice, it usually means they're clearing them as they review your case. I had 5 adjudication issues and they disappeared one at a time over a 2-week period, then I got paid for all weeks on the day after the last one was cleared. The annoying part is they NEVER tell you what's happening or what each issue was about. Classic ESD communication...

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Oh thank god... I was worried maybe the issue disappeared because they denied it without telling me or something. Did they backpay you for all weeks once they resolved everything? Did you ever find out what your issues were about?

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Nadia Zaldivar

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This is definitely progress! The disappearing pending issue means an adjudicator has reviewed and resolved that particular item. When I went through this last year, my issues were cleared one at a time over about 10 days. Here's what happens behind the scenes: an adjudicator reviews each issue separately, and once they're satisfied with the information they have, they make a determination. If it's in your favor, the issue simply disappears. If it's not in your favor, you'll receive a formal disqualification notice explaining why and how to appeal. Since you didn't get a denial notice, that's likely positive news. Since the governor's office got involved, your claim was probably flagged for priority review. Keep checking every morning - you might see the other issues disappear soon. Once all adjudication issues are resolved, payment processing usually happens within 48 hours if all determinations were in your favor.

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mine took 11 weeks total but they did backpay evreything. the system is SO broken its ridiculous!!

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Ev Luca

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I'm in the same boat right now! Been waiting 7 weeks with 3 adjudication issues. Did you upload all your identity verification documents? I've heard that's the main holdup these days. I'm thinking about calling the governor's office too since nothing else has worked. Did you just call the main number on their website?

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Yes, I uploaded my ID, passport, and social security card right away. Still got stuck in adjudication. For the governor's office, I called the constituent services line (it's on their website). They took all my info and said someone would look into it. I was surprised when ESD actually called me back the same day!

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Avery Davis

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I'm glad to see some movement on your claim! One disappearing adjudication issue is definitely progress. From my experience helping people navigate the ESD system, this is how it typically works: 1. Each pending issue is assigned to an adjudicator (might be different people for different issues) 2. They review documentation and make a determination 3. If favorable, the issue simply disappears with no notification 4. If unfavorable, you receive a formal disqualification letter Since you contacted the governor's office, your claim likely got flagged for expedited review. That's usually the fastest way to get movement on a stuck claim. If you want to get updates directly, I recommend trying Claimyr (claimyr.com). They have a service that gets you through to an ESD agent quickly instead of waiting on hold for hours. They have a video showing how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3 I used it when my claim was stuck and was able to get specific information about what was happening with each issue. The agent I talked to could tell me exactly which issues were resolved and which still needed review.

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Thanks for the detailed explanation! That makes a lot of sense. I'll check out that Claimyr thing if nothing changes by the end of the week. I really need to know what's happening with my claim at this point - I can't keep waiting in the dark.

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Collins Angel

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NOT NECESARILY A GOOD SIGN!!! I had the EXACT same thing happen in February. Issues disappeared one by one but then I got a disqualification letter 3 weeks later for "failure to provide information" even though I sent EVERYTHING they asked for. Then had to file an appeal which took ANOTHER 6 weeks!!! Don't trust ANYTHING with ESD until you actually see the money in your account!!!

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Oh no, that's terrifying. I've definitely sent them everything they asked for. Did you eventually win your appeal?

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Marcelle Drum

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this happens because the system is totally broken. each adjudicator looks at 1 issue at a time and they don't talk to each other. i had one guy tell me my identity was verified while another was still asking for proof lol. just keep calling and calling eventually you'll get someone who actually helps

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Ev Luca

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That's the frustrating part - you can never get through on the phone! I've tried calling at least 20 times and either get disconnected or told the wait time is over 3 hours.

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the same thing happpened to me! one issue disappeared every few days. took about 2 weeks for all 6 of mine to clear and then i got paid for everything at once. hang in there!!

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That's really reassuring to hear. Just knowing that others have had the same experience and it worked out makes me feel better. I'm checking my account like 10 times a day hoping to see more progress!

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Rajan Walker

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Update us when you get your payment! Fingers crossed it's soon. The good news is that they WILL backpay all those 8 weeks once approved. I know it doesn't help right now with your landlord situation though.

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I definitely will! Another pending issue disappeared this morning! Now I'm down to just 2. Getting hopeful but trying not to get too excited yet.

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