Missing WorkSource appointment letter but getting texts to schedule by July deadline - will I lose benefits?

This happened to me last month! Don't panic yet. There's a glitch in their system that sometimes sends the texts before the letter actually gets uploaded to your account. Mine showed up 4 days after I started getting the texts. Two things you should do right away: 1. Take screenshots of your ESD portal showing no letter exists 2. Email the WorkSource office directly at WorkSourceAppointments@esd.wa.gov with your claim ID and explanation They're required to give you reasonable notice to schedule these appointments, and they can't disqualify you if their system failed to provide the proper notification. Keep checking your portal daily though - the letter might appear suddenly.

same thing happnd to me!!! the txt comes like 5 days b4 the letter. keep checkin ur portal everyday. dont stress 2 much they cant cut u off if they didnt send the letter yet. its so anoying how they do this stuff

I work as an employment counselor and can clarify what's happening here. This is a known issue with ESD's notification system. The automated text alerts are triggered before the official correspondence is generated in many cases. You should: 1. Continue checking your ESD portal daily - the letter typically appears 3-7 days after the initial text 2. Document all communication attempts (screenshots, call logs, etc.) 3. Visit your local WorkSource office in person if possible - they can often schedule you directly even without the letter 4. Request an official trace on the notification through the ESD technical support line Regarding your benefits: As long as you can demonstrate that you made reasonable efforts to comply once you received proper notification, your benefits should not be affected. The key is documenting your proactive attempts to resolve the issue. The WorkSource appointment is part of the mandatory Reemployment Services and Eligibility Assessment (RESEA) program, and while participation is required, they must provide proper notification with sufficient time to comply.

I had a similar issue happen a few months ago, different circumstance but same problem with trying to reach ESD. After wasting days trying to get through on their phone lines, I discovered a service called Claimyr that got me connected to an actual ESD agent in about 15 minutes. Saved me so much stress! They basically call ESD for you and when they get through, they connect you directly with an agent. I used it twice now. You can see how it works at https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3 or their website claimyr.com The ESD agent I spoke with was able to manually verify my WorkSource appointment requirement and note on my account that I had attempted to comply. Definitely worth it for something this important where your benefits are at stake.

I used to work for WorkSource (quit last year thank god) and this happens ALL THE TIME! The systems don't talk to each other properly. The text notification system runs separately from the correspondence system that generates the letters. Here's the inside scoop: The TEXT comes from the WorkSource appointment system The LETTER comes from the ESD correspondence system They're SUPPOSED to sync up but rarely do. Texting is usually 3-5 days ahead of the letter. Honestly? Just walk into your local WorkSource office in person and tell them you're getting texts but no letter. They can look you up in their system and schedule you right there. Bring your ESD customer ID number if you have it. WAY easier than the phone/email nightmare.

bring ur photo ID and ur ESD customer ID number (not ur SSN). and if u hav screenshots of the texts thats good too. they should be able to see in their system that ur flagged for an appointment even if the letter isnt in ur ESD account yet

UPDATE: The letter finally appeared in my ESD account this morning! It has a reference number and says I need to schedule before July 1st. I was able to click the link and schedule for next Monday. Thanks everyone for your help and advice. I took screenshots of everything just in case there are any issues later. What a stressful experience though - they really need to fix their system so the letters come BEFORE or at least WITH the text messages!

This hole system is garbage!! I had 2 do THREE of these stupid appointments last year. Complete waste of time. They just tell u the same basic stuff about resumes every time. But u gotta do it or they cut ur benefits. smh

I'm going through the exact same thing right now! Got my first text 3 days ago saying I need to schedule by July 1st, but still no letter in my ESD account. This is so reassuring to hear it's a common system glitch and not just me. I'm definitely going to try visiting the WorkSource office in person like @Amara Okafor suggested - that seems way more reliable than trying to get through on their phone lines. And I'll make sure to bring my photo ID and ESD customer number. @Yuki Kobayashi - so glad your letter finally showed up! Gives me hope mine will appear soon too. I've been checking my portal obsessively multiple times a day. Did you get any confirmation email after scheduling your appointment? Thanks everyone for sharing your experiences. It's crazy that we all have to become experts in navigating their broken system just to keep our benefits!

I'm dealing with this exact same issue right now! Been getting the texts for 4 days but no letter in my ESD account. Reading through all these responses is such a relief - I was starting to think I was going crazy or had done something wrong. Based on everyone's advice, I'm planning to go to my local WorkSource office tomorrow morning with my photo ID and ESD customer number. @Amara Okafor thanks for the insider info about the systems not syncing - that explains so much! @Yuki Kobayashi glad your letter finally appeared and you got scheduled. Gives me hope mine will show up soon too. I've been screenshotting everything like @Carmen Vega suggested just in case. It's honestly ridiculous that we all have to become system experts just to navigate their broken technology. They send urgent texts with deadlines but don't provide the actual information we need to comply. How is that fair to people who depend on these benefits? Will update once I visit WorkSource in person or if my letter magically appears!