Missed WorkSource appointment - no login info sent - what to do ASAP?

Take a screenshot of your phone showing the calls you made to them. Also, check your spam/junk email folders. Sometimes WorkSource emails get filtered there. Happened to me last month.

Don't panic! This happens more often than you think. Here's what you need to do: 1. Take screenshots of your call attempts with timestamps 2. Send an email to your WorkSource office right now explaining what happened 3. Check your ESD account messages to see if they sent info there instead 4. Log into your WorkSource account (if you have one) to see if there's info there They won't disqualify you immediately for one missed appointment, especially if you can document your attempts to connect. Make sure to do your weekly claim as normal and document this situation in the comments section.

Happened to me to! the workshop info went to my old email adress that i dont even use anymore. So anoying. You'll be fine tho just keep tring to call them

THE WHOLE SYSTEM IS A JOKE!!!!! They expect us to be available 24/7 but can't even send proper instructions. Then they'll deny benefits and make YOU prove it was THEIR mistake. I missed a workshop last year because they sent the info THE MORNING OF the appointment. Had to appeal for 6 WEEKS to get my benefits back. Document EVERYTHING.

I went through something similar in January. Call the WorkSource office first thing tomorrow morning and explain what happened. They'll reschedule you. Make sure to note this in your weekly claim. In the "able and available" section, you should still say "yes" because you WERE available for the appointment - you just didn't receive the information. Also, if you can't get through to them by phone tomorrow (which is common), I'd recommend using Claimyr. It helped me get through to an actual person at ESD when I had issues with my WorkSource requirements. Their system connects you with an agent without the hours of waiting on hold. You can see how it works at claimyr.com or check their video demo at https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3.

UPDATE: I finally got through to someone at WorkSource! They said there was a technical glitch in their system and several people didn't get the meeting info. They're rescheduling me for next week and noted in my file that today wasn't my fault. Such a relief! Thanks everyone for your help and suggestions.

For future reference, I always put WorkSource emails on my priority list and check my account two days before any scheduled appointment. Their system isn't great about sending reminders. I even set calendar alerts a week before, 2 days before, and day of. Seems excessive but has saved me from missing appointments. The reemployment workshops are actually useful for job search resources too!

when i had my worksource thing I showed up to the office in person after not getting emails. turns out they had my email wrong by ONE letter! maybe check if your contact info is correct on file too just to be safe for next time

Glad everything worked out! This is exactly why it's so important to document everything and keep trying to reach them. For anyone else reading this - if you ever have technical issues with WorkSource appointments, don't just assume it's on your end. Their system does have glitches sometimes, and the staff are usually understanding when you can show you made a good faith effort to attend. Keep those call logs and screenshots handy!