ESD approved my appeal but now says 'waiting for information' - should I be worried?

I've been on this rollercoaster with ESD for weeks now and just when I thought it was over, I'm confused again. Quick background: I quit my previous retail position for what seemed like a better opportunity at a marketing firm, but they let me go after only two weeks saying I 'wasn't a good fit' (no other explanation). When I applied for unemployment, ESD initially denied my claim. I filed an appeal with a detailed 2-page explanation and uploaded all my documentation showing the circumstances. Last week I got a letter saying my appeal was successful and my case was 'redetermined' in my favor. They even deposited payment to my account yesterday! But here's the weird part - when I check my eServices account, where it previously said 'adjudication in progress', it now says 'waiting for information'. If they already approved me and paid me, what information could they possibly be waiting for? Has anyone seen this status before? I'm paranoid they're going to try to take the money back or something after all the hoops I've already jumped through.

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13 comments

Dylan Campbell

•19d

Based on your description, you've likely experienced what we call a "status lag" in the ESD system. The formal redetermination letter and payment are the strongest indicators that your appeal was successful. The "waiting for information" status is often an artifact from the adjudication process that hasn't caught up with the decision made on your case. What matters most is that you received both: 1. The official redetermination letter stating approval 2. The actual benefit payment These are the definitive proof that your appeal succeeded. The online status will likely update within 7-10 business days. However, I would recommend keeping all documentation related to your case (especially that approval letter) for at least a year, as ESD can review claims during that period.

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Sofia Hernandez

•19d

I had to reach ESD about a similar issue (different message but also confusing). I wasted DAYS trying to get through on their regular line and kept getting disconnected. Finally used Claimyr (claimyr.com) to connect with an ESD agent in about 20 minutes. They have a video showing how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3 The agent told me these status messages often don't update correctly and to trust the official determination letter over what the portal shows. Huge relief to actually speak to someone instead of stressing for days.