ESD ReliaCard cash withdrawal limits at US Bank - teller denied my request
Has anyone run into issues with their ReliaCard at US Bank branches? I just tried to withdraw cash from a teller and got denied even though I had more than enough funds on the card. The teller said something about only being able to use the card once per day at a branch for cash withdrawals. I need to pay my landlord ASAP and this is super stressful! My unemployment benefits just hit yesterday and now I can't access enough cash because of some withdrawal limit. Anyone know what the actual daily limit is for teller withdrawals with the ReliaCard? This wasn't an issue when I had unemployment back in 2022.
17 comments


Malik Robinson
I've been using ReliaCard for my ESD benefits for about 6 months now. The teller limit is $7,000 per day, but there's also a rule about only one teller transaction per day at US Bank branches. It's buried in the fine print they send with the card. I learned this the hard way when I tried to make two withdrawals at different branches on the same day. Try using an ATM for additional withdrawals (daily ATM limit is $1,025) or do a cash advance at a different bank (though they'll charge a fee).
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GalaxyGlider
•Thanks for the info! That's so frustrating they don't make that clear. I only tried to withdraw $3,000 so I was under the limit. I'll try the ATM but that won't get me enough to pay rent in one go. Do you know if I can transfer funds to my regular bank account online instead?
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Isabella Silva
the relicard is THE WORST!!! i've had nothing but problems since esd switched to it. tried calling their customer service and was on hold for 45 min before giving up. atm limits are too low and u get charged fees at non-usbank atms. wish they'd just direct deposit to regular accounts like normal.
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Ravi Choudhury
•You can actually switch back to direct deposit! Log into your ESD account, go to Payment Method, and select Direct Deposit instead of ReliaCard. Takes about 1-2 weeks to process the change. I did this after dealing with similar ReliaCard headaches for a month.
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Freya Andersen
The ReliaCard has several different limits you need to be aware of: - ATM withdrawals: $1,025 per day - Teller cash withdrawals: $7,000 per day - Point-of-sale transactions: $7,000 per day - Transfers to a bank account: $7,000 per day And yes, there is a limit of one teller transaction per day at US Bank branches. This is clearly stated in the cardholder agreement that came with your ReliaCard. I recommend setting up a bank transfer from your ReliaCard to your regular checking account online. It's usually processed within 1-3 business days and doesn't have the same restrictions as teller withdrawals. You can do this through the ReliaCard mobile app or website.
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GalaxyGlider
•I never saw anything about the one transaction per day limit! I'll check the agreement again. I tried setting up the bank transfer but it says I need to verify my external account which takes 2-3 days, and my rent is due tomorrow. Ughhh.
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Omar Farouk
I had the same issue last month! So annoying. I ended up having to go to an ATM to get the daily max, then went back the next day for the rest. My apartment complex charged me a late fee because of it. The ReliaCard is supposed to make things easier but it just creates more problems honestly.
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CosmicCadet
Have you tried contacting ESD directly about this issue? Sometimes when you're having problems with your ReliaCard, it's faster to go straight to the source rather than dealing with US Bank. I've been struggling with ESD's phone lines too - they're constantly busy and I couldn't get through for days trying to resolve an adjudication issue. I finally tried using Claimyr (claimyr.com) to get through to an actual ESD agent. They have a service that helps you skip the phone queue. There's a video that shows how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3 The ESD agent I spoke with was able to help me understand all my ReliaCard options and even expedited my issue. Might be worth trying if you need immediate assistance with your benefits or card.
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GalaxyGlider
•Thanks for the suggestion! I'd rather not have to call ESD about this if I can avoid it, but if I can't figure out another solution by tomorrow I'll check out that service. Has anyone used it before?
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Chloe Harris
why dont u just do cashback at walmart? u can get like $100 cashback when u buy something small. just do multiple transactions. thats what i do to avoid atm fees lol
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GalaxyGlider
•That would take forever to get enough for my rent payment! I need like $2400 total.
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Chloe Harris
•oh dang nevermind then lol. maybe ask landlord if u can venmo part of it?
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Ravi Choudhury
I went through this exact situation last year. Here's what you can do: 1. Call the number on the back of your ReliaCard and request a temporary increase to your daily withdrawal limit. They sometimes can make exceptions. 2. If that doesn't work, ask your landlord if they'll accept a money order. You can purchase money orders at many grocery stores using your ReliaCard as a debit card. 3. Another option is to use the ReliaCard bill pay feature to send a check directly to your landlord. This can be set up through the ReliaCard website. 4. As others mentioned, you can also switch to direct deposit for future payments, which takes about 7-10 days to process. Hope this helps! The ReliaCard system definitely has its quirks.
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GalaxyGlider
•Thank you so much for these suggestions! I hadn't thought about the money order option. I'll try calling ReliaCard first to see if they can increase my limit, and if not, I'll check if my grocery store does money orders. Really appreciate the detailed advice!
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Isabella Silva
hey did u figure this out? im curious what ended up working cuz im gonna need to pull out a large amount next week too
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GalaxyGlider
•Yes! I ended up getting two money orders from the grocery store ($1000 each) and then withdrew $500 from an ATM. My landlord was understanding about the situation and gave me until tomorrow to get the remaining amount. I'm going to set up direct deposit for future payments to avoid this headache again. The money orders worked great though - just had to pay a small fee for each one.
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Landon Morgan
Glad to hear you found a solution! The money order route is definitely underutilized - most people don't realize you can use debit cards for them at grocery stores. For anyone else reading this thread, I'd also suggest checking with your local credit unions. Some will let you do a cash advance on debit cards with lower fees than regular banks. And if you're dealing with recurring large payments like rent, setting up that direct deposit switch really is worth the initial hassle. Takes about a week but saves so much stress in the long run.
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