Need to contact US Bank ReliaCard customer service for my ESD unemployment debit card - help!

Try calling 1-855-279-1270. That's the US Bank ReliaCard customer service number specifically for Washington unemployment recipients. Make sure to have your card number ready! Also, call early in the morning (like right when they open at 7am Pacific) or later in the evening to avoid the worst wait times. If you're completely locked out, you might need to request a PIN reset.

omg those reliacard ppl are THE WORST!!! took me 2hrs on hold last month just to get thru. keep calling and dont give up, eventually somone will answer

For US Bank ReliaCard issues, you have a few options: 1. Call 1-855-279-1270 (the dedicated Washington ESD ReliaCard line) 2. Try the general ReliaCard customer service: 1-866-567-8590 3. If you're having login issues on the website specifically, try the online chat feature on usbankreliacard.com (bottom right corner) Before calling, make sure you have: - Your ReliaCard number - Your Social Security Number - The address on file with ESD If you're completely locked out, you'll need to verify your identity, which can take time. Last month they were experiencing higher than normal call volumes because of some system updates, so be prepared for a wait.

I had the same issue last month!!! It was INFURIATING! I ended up calling ESD directly because I thought maybe they could help with the ReliaCard stuff but they just transferred me back to US Bank. Honestly if ur struggling to get through to ESD to ask about this, try using Claimyr (claimyr.com). They helped me get through to an actual ESD agent who was able to transfer me directly to a US Bank rep instead of the regular customer service line. Saved me hours of frustration. They have a video showing how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3

US Bank is terrible! i got my card last year and they NEVER sent me the PIN info so i couldn't even use the stupid thing. ended up having to switch to direct deposit to my regular bank account which took forever to process but at least now i don't have to deal with reliacard anymore. if you're having lots of problems with them maybe just switch to direct deposit instead??

A trick that worked for me with ReliaCard: when you call and get the automated system, instead of selecting options, just don't press anything at all. After about 45 seconds of silence, many automated systems will transfer you to a human. Also, saying "representative" repeatedly sometimes triggers a transfer to a live person. Good luck!

Just wanted to follow up - were you able to get through to ReliaCard? Another option I forgot to mention is that you can also visit any US Bank branch in person if you're still having trouble with phone support. Bring your ReliaCard and ID, and they can usually help with most account issues right there.

So glad you got it sorted out! For anyone else reading this thread dealing with ReliaCard issues, here's what I've learned works best: 1) Call 1-855-279-1270 early morning (7-8am) or evening (after 6pm), 2) Have your card number and SSN ready, 3) Try the online chat first if it's just a login issue, and 4) Don't be afraid to call ESD directly if ReliaCard can't help - sometimes they can facilitate a direct transfer to a US Bank specialist. The security flags are super sensitive so even multiple failed login attempts can trigger an account lock. Patience is key but persistence pays off!

Just want to add another tip that helped me when I was having ReliaCard issues - if you're getting the "account locked" message online, try clearing your browser cache and cookies before calling customer service. Sometimes the website gets stuck with old login attempt data and keeps showing the lock even after they've cleared it on their end. Also, if you use the ReliaCard mobile app, try uninstalling and reinstalling it. I wasted a whole day thinking my account was still locked when it was actually just a browser/app issue. Simple fix but can save you a lot of frustration!

Adding to all the great advice here - if you're still having trouble getting through to ReliaCard, another option is to contact your local WorkSource office. They often have direct lines to ESD and US Bank that bypass the regular customer service queues. I had a similar lockout situation a few months ago and the WorkSource counselor was able to get me connected to a ReliaCard specialist within minutes. You can find your local WorkSource office on the ESD website. They're really helpful with unemployment-related banking issues since they deal with this stuff all the time!

This whole thread has been incredibly helpful! I'm dealing with a similar ReliaCard lockout situation right now and was getting so frustrated with their phone system. I tried the online chat feature that @Rosie Harper mentioned and was able to get my account unlocked in about 15 minutes - way faster than waiting on hold! For anyone else reading this, definitely try the chat option first if it's available. They asked me to verify my identity with my SSN, card number, and the address on file with ESD, then cleared the security flag immediately. The rep also mentioned that they're seeing a lot of lockouts lately because their security system got more sensitive after some fraud issues, so don't take it personally if your account gets flagged - it's happening to tons of people.

This thread is a goldmine of information! I'm bookmarking it for future reference. I've been having intermittent issues with my ReliaCard where sometimes it works fine and other times I get locked out for no apparent reason. Based on all the advice here, it sounds like their security system is just really sensitive right now. I'm going to try the online chat first next time instead of immediately calling. One question - has anyone had success using the ReliaCard mobile app, or is it better to stick with the website? I've heard mixed things about whether the app works better or worse than the browser version when there are account issues.

This is such a comprehensive thread - thank you everyone for sharing your experiences! I'm dealing with ReliaCard issues myself and was getting nowhere with their phone system. Based on all the advice here, I'm going to try this approach: 1) Online chat first, 2) If that doesn't work, call 1-855-279-1270 early morning with all my info ready, 3) Try the "stay silent" trick if I get stuck in the automated system, and 4) Consider contacting WorkSource if I still can't get through. It's really helpful to know that the increased lockouts are due to their enhanced security system and not something we're doing wrong. Has anyone noticed if there are certain times of the month (like right after benefit payments) when the system seems to have more issues, or is it pretty random?

Wow, this thread has been incredibly helpful! I've been lurking here because I'm anticipating potential ReliaCard issues when my unemployment benefits start next week. Reading through everyone's experiences and solutions has given me a great roadmap for what to do if I run into problems. I'm definitely going to bookmark the key phone numbers (1-855-279-1270 for WA ESD ReliaCard line) and the online chat option at usbankreliacard.com. It's really reassuring to know that most lockout issues are due to their overly sensitive security system rather than actual account problems. Thanks to everyone who shared their experiences and tips - this community support is amazing when dealing with these frustrating systems!