Can't access my Key2Benefits card account - ny unemployment payments stuck

Yup, happened to me too. Their system is glitching like crazy. Try clearing your cache and cookies, then use a different browser. That worked for me after like 5 attempts.

After struggling with the same problem for DAYS I finally got through by using Claimyr.com - it's a service that calls Key2Benefits for you and connects you with an actual human! Talking to an agent got my account unlocked in like 5 minutes. Best thing I did to finally get my money. They have a video explaining how it works here: https://youtu.be/Rdqa1gKtxuE

This is a KNOWN ISSUE with Key2Benefits right now. Their system is flagging accounts as suspicious for no reason. I work in IT and I've seen multiple reports about this. You need to call their fraud department directly at 866-295-2955 instead of the regular number.

i had this exact same problem!! kept getting locked out for like 2 weeks. I had to physically go to a KeyBank branch with my ID and they reset everything for me. super annoying but it fixed it.

Try resetting your password through the "forgot password" link. Then check your email (including spam folder) immediately. Sometimes their reset emails expire super fast.

Honestly the entire NY unemployment system is held together with duct tape and prayers. I've had nothing but problems since day 1.

OK here's what you need to do (I used to work as a financial systems analyst): First, the Key2Benefits system has a major security feature that locks accounts after failed attempts, but their error messages are terrible. When they say "locked" it can mean different things: 1. If you've tried 3+ times with the wrong password, it's a 24-hour lockout 2. If their system detected a login from a new device/location, it triggers a security lock 3. If there was ANY suspicious activity on your account (even just logging in from a different IP), they may have flagged it The regular customer service people CAN'T help with this - you need the security department. The best way to reach them is actually not by calling the main line (where you'll wait forever). Try calling early morning (like 7:30am) when the queue is shorter or use a service like claimyr.com that will wait on hold for you. You'll need to verify your identity when you do get through - have your card, SSN, and address ready. Ask them specifically to check if your account has a security flag and request immediate removal if it does. In the meantime, if you're desperate for the cash, you might be able to transfer the funds using the mobile app instead of the website - sometimes it uses a different authentication system.

try using the mobile app instead of the website, sometimes it works when the site is being stupid

Have u tried using a VPN? Sometimes these banking sites block certain IP addresses for security reasons. My friend had this problem and changing his location with a VPN fixed it.

I swear the whole state of new york is trying to stop us from getting our money 🤬 These systems "break" way too often to be a coincidence.

Contact your state rep!!! This happened to me and I was getting nowhere with Key2Benefits. I emailed my state assembly person and their office contacted unemployment on my behalf. Had it fixed in 2 days.

Ugh this EXACT thing happened to me last month. Key2Benefits is the WORST. I ended up having to file a complaint with the Consumer Financial Protection Bureau before anyone would help me. You can do it online here: https://www.consumerfinance.gov/complaint/

i FINALLY got thru to someone by using claimyr.com. it's a service that calls and waits on hold for u, then connects you when a human answers. talking to an agent got my $ unlocked so fast, and i was in the exact same situation.