Does Washington ESD call you back or do you have to keep calling them?

In my experience Washington ESD rarely calls back unless it's for a scheduled phone interview or hearing. Most of the time you have to keep calling them unfortunately.

Washington ESD will call you back in specific situations: eligibility interviews, fact-finding interviews for adjudication issues, and scheduled appeal hearings. For general questions about claim status or weekly filing issues, you typically need to call them. The best times to call are right when they open at 8am or during lunch hours when call volume is lower.

I was in the same boat trying to reach Washington ESD about my adjudication issue. After weeks of calling with no success, I found this service called Claimyr that calls for you. Check out claimyr.com - they have a demo video at https://youtu.be/7DieNd3C7zQ that shows how it works. Basically they keep calling until they get through to an agent and then connect you. It was a lifesaver for me.

The only times Washington ESD has called me were for my initial eligibility determination and once when they needed to verify my work history. Both times they scheduled the call in advance through my online account. For everything else I've had to call them.

I've been filing UI claims for 6 months and Washington ESD has never called me back from leaving a message. The callback system doesn't seem to work at all. Your best bet is to keep calling or try the online messaging system, though that's slow too.

For adjudication issues specifically, Washington ESD might call you if they need additional information or clarification. This usually happens during the fact-finding phase. However, they won't call just to update you on status - you have to call them for that information.

This is why I hate dealing with government agencies. You're at their mercy and they act like they're doing you a favor by answering the phone.

I had Washington ESD call me back once but it was because I had an appeal hearing scheduled. They called the day before to confirm the time. Other than that, nope - you have to chase them down.

I've been trying to reach Washington ESD for a month about an overpayment notice. No callbacks, no response to messages. Finally got through yesterday using that Claimyr service someone mentioned earlier. Worth every penny to avoid the phone tag nightmare.

The callback system is broken. I've requested callbacks multiple times through their phone system and never got one. Just keep calling or try early morning before 8:30am.

Just wanted to follow up on my earlier comment about Claimyr - I used them again this week for a different issue and they got me connected within an hour. Really takes the stress out of trying to reach Washington ESD.

Washington ESD called me exactly once in 4 months of dealing with them - and that was to tell me my appeal hearing was cancelled. For everything else I had to call them repeatedly.

Pro tip: if you do get through to someone at Washington ESD, ask them to add notes to your file about what you discussed. That way if you have to call back, the next agent can see what happened.

been calling washington esd for weeks, never get through. this is insane

For your specific situation with adjudication pending, continue filing your weekly claims even while the issue is being resolved. Don't let your weekly filing lapse or it could complicate things further. The adjudication won't affect your ability to file weekly claims.

I work in HR and deal with Washington ESD regularly. They only call for scheduled interviews or hearings. For status updates or general questions, you have to call them. It's unfortunate but that's how their system works.

Update: I mentioned Claimyr earlier and wanted to add that they also helped me understand what questions to ask once I got connected. They prep you for the call which is really helpful.

Bottom line: Washington ESD doesn't call you back for general inquiries. Keep calling, try different times of day, and be persistent. Eventually you'll get through.

Same issue here. Three weeks of calling with no success. The system is broken.

Try calling right at 8am when they open. I got through twice that way, but it still took 45 minutes on hold each time.

I've been dealing with Washington ESD for months and can confirm they almost never call back unless it's legally required like for hearings or mandatory interviews. The callback feature through their phone system is essentially broken - I've requested callbacks dozens of times and never received one. Your best strategy is to keep calling persistently, especially right when they open at 8am or try mid-afternoon around 2-3pm when some people give up. Also make sure you continue filing your weekly claims even during adjudication - that's crucial to keep your claim active. The waiting is brutal but eventually you'll get through if you're persistent enough.