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Hey everyone! I just stumbled across this thread and WOW - this is exactly what I needed! I've been stuck with that "additional information needed" status for 3 weeks now and getting nowhere with the main ESD number. Like so many of you, I just get busy signals or hung up on after hours of waiting. Reading through all these experiences, I think I might be dealing with multiple issues too. I moved from Tacoma to Bellingham last month and updated my driver's license but totally forgot about updating my ESD address until I saw @Zoe Dimitriou's comment about the WorkSource mismatch. Plus I've been checking my claim from different coffee shops around town (job hunting life!) so the VPN/multiple location flags that @Amun-Ra Azra mentioned could definitely be affecting me. I'm going to try calling that Olympia direct line (360-902-9500) first thing Monday morning around 10am. This thread has been more helpful than anything on ESD's actual website! I'll make sure to: - Update my address in eServices before calling - Ask for a reference number and detailed notes - Request an email summary of the call - Upload all requested documents at once if there are multiple flags Thank you all for sharing your phone numbers and detailed experiences. It's so reassuring to know I'm not alone in this bureaucratic nightmare. I'll definitely update with my results! 🙏
Welcome to our ESD survivors group, @Ravi Sharma! 😊 Your plan sounds perfect based on everything we've learned here. The Tacoma to Bellingham move plus checking from different coffee shops is definitely a recipe for triggering multiple flags - I had almost the exact same situation. One quick tip for your Monday call: since you mentioned checking from coffee shops, you might want to ask the agent specifically about location-based security flags when you call. When I explained my situation (working remotely, different networks), the agent was able to see all the "suspicious activity" notifications in my file and clear those flags on the spot. It saved me from having to deal with additional verification later. Also, definitely update that WorkSource address too if you haven't already - that mismatch caught several people in this thread off guard! The Bellingham area WorkSource is pretty good about processing updates quickly from what I've heard. You're going in with way more knowledge than most of us had, so I'm optimistic you'll get this resolved quickly. Can't wait to hear your success story! This thread has seriously become the best ESD resource on the internet 💪
Hey @Ravi Sharma! Your situation sounds so similar to mine - I was also bouncing between different locations for job hunting and had no idea that could trigger security flags. One thing I learned from calling that Olympia number is that they can actually see a log of all your login locations and IP addresses, which helped explain why my account got flagged. Since you're in the Bellingham area, you might also want to have the number for the local WorkSource office handy just in case there are any registration sync issues: (360) 676-4400. I had to call them separately to update some information that wasn't syncing properly between systems. Also, when you update your eServices address, double-check that both your mailing address AND physical address match your new Bellingham location. I made the mistake of only updating one initially and it caused additional confusion. This thread has been a lifesaver for all of us dealing with these issues! Looking forward to hearing about your success on Monday. The fact that you're going in with a clear plan and all these phone numbers gives you such a huge advantage! 🤞
This thread is absolutely incredible - I can't believe how much more helpful this community is than ESD's official resources! I'm currently stuck in the same "additional information needed" nightmare that everyone's describing. Been trying the main number (833-572-8400) for over two weeks with nothing but busy signals and disconnections. My situation is a bit different though - I haven't moved recently or changed addresses, but I did have to submit additional identity documents about a month ago when my claim was first flagged. Now it's showing "additional information needed" again and I have no idea what they want this time. I'm worried they lost my documents or there's some other issue I'm not aware of. I'm definitely going to try that Olympia direct line (360-902-9500) that @CosmicCowboy shared - the fact that @Connor O'Reilly got through in just 15 minutes is giving me so much hope! I'll also try sending a message through eServices like @Javier Torres suggested, since that seemed to work well for getting specific details about what they need. Thank you all for creating this amazing resource of phone numbers and strategies. Reading through everyone's detailed experiences has been more informative than anything I could find on ESD's website. I'll definitely report back with my results and any new information I learn. This community support is literally what's keeping me sane through this process! 🙏
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Just want to echo what everyone else is saying - this thread is a lifesaver! I was in the same exact position a few weeks ago, completely lost about the work registration thing. The WorkSource registration at worksourcewa.com really is straightforward once you know what you're doing. One thing I'd add is don't stress too much about making your profile perfect right away - you can always go back and update your resume and skills later. The important thing is just getting registered within that 7-day window so you stay compliant with the requirements. Good luck everyone!
Thanks for adding that tip about not needing to make the profile perfect right away! I was definitely overthinking that part - worried about having every single detail of my work history perfectly formatted before submitting. It's good to know I can get the basic registration done to meet the requirement and then polish it up later. This whole conversation has really helped calm my nerves about the process.
Just wanted to add my experience - I was in a similar panic about this a month ago. The WorkSource registration really isn't as scary as it seems! I spent way too much time worrying about it before actually doing it. One thing that helped me was having all my previous job info written down before I started - dates, job titles, company names, etc. Made the whole process go much smoother. Also, don't worry if you can't remember exact dates for older jobs - they're not going to reject your registration over being off by a month or two. The key is just getting it done and then you can focus on the weekly job search activities. This community has been so helpful for navigating all the Washington ESD requirements!
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Don't lose hope - your situation sounds very winnable! I was fired for tardiness due to my kids' school bus being consistently late, and I got approved for benefits after adjudication. The key things that helped my case were: 1) Documenting the transportation issues with screenshots and official alerts, 2) Showing I had tried to work with my employer on solutions (like you did when asking about schedule changes), and 3) Demonstrating that my tardiness wasn't willful misconduct but due to circumstances beyond my control. Your 2-year employment history with no other issues will definitely work in your favor. When you file, make sure to explain in detail about the bus route problems and how you requested accommodation but were denied due to company policy. Keep collecting those bus delay screenshots and service alerts - they're gold for your case. File ASAP since benefits only start from your filing date, and don't let the potential for adjudication scare you. Having solid documentation makes the process much smoother.
Thank you so much for the encouragement! It's really reassuring to hear from someone who went through such a similar situation and came out successful. The school bus comparison is actually really helpful because it shows how transportation delays can affect anyone regardless of the specific circumstances. I'm feeling much more confident about filing now after reading everyone's advice here. I've already started gathering my documentation - I have about 3 months worth of bus delay screenshots and several service alerts from the transit authority about ongoing construction on my route. The fact that I asked my manager about adjusting my schedule and was denied due to company policy seems to be a key point that multiple people have mentioned as helpful. I'm going to finish my application this weekend and make sure to be very detailed in the separation reason section about the specific transportation challenges and my attempts to address them.
You're absolutely doing the right thing by filing! I was in a nearly identical situation last year - got terminated for chronic tardiness due to unreliable public transit and was approved for benefits after providing documentation. The fact that you have 3 months of bus delay screenshots and official service alerts is fantastic evidence. What really sealed the deal for my case was showing that I had made genuine efforts to solve the problem (like you did by requesting schedule accommodation) but was limited by circumstances beyond my control. Washington ESD recognizes that not everyone has reliable transportation options, especially when employers won't work with reasonable accommodations. Make sure when you complete your application to emphasize both the documented transportation issues AND your proactive attempt to work with management on solutions. Your clean 2-year employment record prior to this will definitely support that this wasn't a pattern of careless behavior. File as soon as you can - even if it goes to adjudication, having all that documentation ready will make the process much smoother.
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Bottom line - you have every right to apply for unemployment if you lost your job through no fault of your own. Being on disability doesn't automatically disqualify you, especially since you were already working. Just make sure you can honestly say you're able and available for work within your limitations.
Good luck! The worst they can do is say no, but it sounds like you have a solid case for approval.
I went through this exact situation about 18 months ago - was on SSDI and working part-time at a retail store when I got laid off. The application process was actually pretty straightforward once I understood what they needed. The key things that helped me: 1) I had clear documentation from my doctor about what work I could do, 2) I was honest about my social security income on every weekly claim, and 3) I made sure to emphasize that I was actively looking for work within my physical limitations. Washington ESD approved me without any issues. The hardest part was just getting through to someone initially to ask questions, but once I did they were actually very helpful in explaining how the two programs work together. Don't let the complexity scare you off - you earned those unemployment benefits by working and paying into the system.
Lucas Turner
I'm actually going through this right now too! Been freelancing as a copywriter for about 20 months and my steady clients have all either paused projects or gone with cheaper options. Reading through everyone's responses here has been incredibly helpful - I had no idea that even short-term W-2 wages could potentially qualify you for benefits. I actually worked at a temp agency placement for about 6 weeks last summer doing administrative work before going back to writing full-time. It wasn't much money but now I'm wondering if it might be enough to meet the minimum requirements. Definitely going to use that benefit calculator on the ESD website that people mentioned. Like others have said, it's really frustrating that we pay all these taxes as self-employed but can't access unemployment benefits unless we happened to have some W-2 income mixed in. The whole system seems designed for traditional employees only. Thanks for starting this conversation - it's given me hope that I might have options I didn't know about!
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Cassandra Moon
I'm in almost exactly the same situation! Been doing freelance social media management for about 18 months and my biggest client just ended our contract unexpectedly. Like you, I never paid unemployment taxes as self-employed, but reading through everyone's responses is giving me hope. I actually worked at a retail job for about 2.5 months around 10 months ago before going full-time freelance. It wasn't great pay but I'm wondering if those wages might be enough to meet the minimum requirements. Going to check out that benefit calculator on the ESD website right away. The feast-or-famine cycle of freelancing has been so stressful lately - honestly I'm ready to consider traditional employment again for the stability. Thanks for asking this question, it's been incredibly eye-opening to see how many people are in similar situations and that there might actually be options we didn't know about!
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