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Update for anyone who might have this problem in the future: The payment was reprocessed after 6 business days. The incorrect bank rejected it after 4 days, then ESD took 2 more days to send it to my correct account. I did end up calling ESD (waited on hold for about 2 hours) just to make sure everything was on track. The representative confirmed they could see the rejected payment in their system and assured me it would automatically be reprocessed with my updated banking information. So if you're in this situation - be patient but persistent!
Thank you for laying it out so clearly! One last question - do you know how long we need to keep these logs? The entire time we're on unemployment or longer?
THE ESD SYSTEM IS BROKEN!!!!! This is like the 5th time this year they've had "processing delays" and meanwhile WE'RE the ones who have to explain to our landlords why rent is late!!! Did you know they FINE landlords for late mortgage payments but we're just supposed to wait patiently while ESD gets their act together?? I'm so SICK of this system that punishes the unemployed while the fat cats at ESD collect their guaranteed paychecks ON TIME every week!!!!
While I understand your frustration, the delay is actually due to a system update that will make payments more secure and faster in the future. These technical updates are necessary but unfortunately can cause temporary disruptions. The agents at ESD are working overtime to resolve the issues as quickly as possible.
UPDATE: My payment just hit my account this morning! For anyone else waiting, looks like they're starting to process them now. It was about 2.5 days later than normal but at least it came through before rent was due. Thanks everyone for your help and commiseration!
try calling from a different phone number sometimes that helps or try the claims center for your specific region not just the main number. also make sure your calling during business hours some ppl dont realize they close at 4pm not 5
One more tip - if you need to speak with someone about a denial specifically, you might want to consider starting the appeals process online through your eServices account. Once you file an appeal, you'll often get a call from an ESD representative to discuss your case before it goes to the formal hearing stage. This can be faster than trying to reach someone through the general phone line.
One additional thing to keep in mind: Even if you decline this offer, you should continue applying for positions that pay closer to your previous wage. Document everything carefully - including why the specific position wasn't suitable (specifically the wage difference and your inability to meet basic financial obligations). If ESD questions you, having these records will be important. You can demonstrate that you're not simply declining work, but rather seeking employment that meets the suitable work criteria. As for interviews - they absolutely count toward your job search requirements regardless of outcome. Make sure to log all the details (company name, position, contact person, date, method of interview).
This is really helpful, thank you. I've been keeping detailed notes of everything so far, including the salary discussions. I'll make sure to document exactly why I can't accept the lower wage (basically that it wouldn't cover my basic expenses). And I'll definitely continue applying for other positions in the meantime.
Update: I decided to call ESD directly about the job offer situation after reading everyone's advice. After finally getting through, the agent confirmed that since I'm still in the first month of my claim, I can decline the position that pays 20% less than my previous job without losing benefits - as long as I continue my job search activities and properly document why I declined (which I did). Thank you all for the helpful advice!
Quick update - I just got off the phone with ESD (yes, I was on hold forever). They confirmed it's a display issue affecting many accounts and they're working on a fix. They said if you received your payments in your bank account, everything is correct in their system. The representative mentioned they're hoping to have it fixed by next week.
My daughter went through something similar in January. What no one tells you is that sometimes claims get randomly selected for additional verification as part of ESD's fraud prevention measures. It's not because you did anything wrong; they're just being extra cautious after all the fraud issues they had during COVID. BTW she also had a job separation issue and when her money finally came through, she got a letter explaining that her former employer had actually contested her claim but ESD ruled in her favor. Maybe something similar happened with yours?
Update: I scheduled my appointment for tomorrow afternoon. Thanks everyone for the advice! I'm bringing my job offer letter, job search logs, and resume just to be safe. Will let you know how it goes in case anyone else finds themselves in this situation.
Final update: Had my appointment today and it went fine! The specialist congratulated me on my job, verified my past job search activities, and gave me some info about transitioning off benefits. She said I still need to report my job offer on my weekly claim, but once I start working and report earnings, my claim will close naturally. Thanks again everyone!
Nia Jackson
I've literally had NOTHING but problems with ESD processing claims. Filed on Sunday at 8am like clockwork for MONTHS and still had random delays. Sometimes Monday, sometimes Tuesday, sometimes Wednesday! No explanation ever given. Their system is GARBAGE and completely unpredictable. Don't count on that money until it's in your account!!!
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Zara Rashid
•same here! one time my payment was randomly held for "adjudication" and took 3 weeks with no explanation! ESD is a total mess
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CosmicCruiser
Just checking back - did your payment come through today? Most people should see their deposits by noon if everything processed correctly.
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Diego Vargas
•YES! It came through around 9:30am! Made it to my first day with a full tank of gas. Thanks everyone for the reassurance and advice. This community is awesome!
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