Washington Unemployment

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  • Connect you to a human agent at the ESD
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  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the ESD drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Yuki Yamamoto

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By the way, to everyone saying it's fine - the problem isn't always about eligibility! Sometimes ESD calculates your benefit amount wrong and then realizes it later. My friend was getting $890 a week for three weeks, then suddenly they said his actual benefit was only supposed to be $670 and he had to pay back over $600! So even if you ARE approved, they can still mess up the amount and demand repayment. The whole system is just broken beyond belief.

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Carmen Ortiz

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That's a fair point about potential benefit amount adjustments. These typically happen when wage information is initially incomplete or when employers report different quarterly earnings than what was estimated. To minimize risk of this happening, OP could verify that the payment amount matches what was shown in their monetary determination (if they received one), or calculate their expected benefit amount using ESD's formula: approximately 63% of your average weekly wage up to the maximum benefit amount (currently $929 in 2025). This can give some peace of mind about whether the payment seems accurate.

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CosmicCrusader

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update? did u get the official letter yet? im curious cuz im still waiting on my first payment 😩

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Mateo Perez

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Just got the official approval letter in the mail today - 12 days after the payment! And my online status finally changed from pending to active. So looks like everything is fine, it's just that their notification system lags behind their payment system. Hope you get your payment soon!

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Chloe Robinson

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I'm in the same boat right now actually. Mine switched to pending yesterday but I'm just gonna wait til Monday and see what happens. Last time I stressed myself out for nothing. The pending status doesn't always mean anything bad.

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Thanks everyone for the advice. I think I'll wait until Monday before panicking. Sounds like this happens a lot with ESD's system showing 'pending' even when things are actually processing normally. If nothing shows up by Tuesday morning, I'll try using that Claimyr service to get through to someone. Will update here once I know what happens!

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Sarah Jones

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My sister had her claim completely messed up because she missed one week of filing when she didn't get an alert. ESD is so frustrating to deal with! She had to call like 50 times to get through to someone to fix it.

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Sebastian Scott

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If anyone needs to reach ESD by phone, I'd recommend trying Claimyr. I was in the same boat last month - needed to talk to someone at ESD but couldn't get through. Claimyr got me connected to an ESD agent in about 25 minutes when I'd been trying for days on my own. They have a video showing how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3. Their website is claimyr.com. Totally worth it when you're dealing with time-sensitive claim issues.

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James Martinez

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UPDATE: I was able to file my claim without any problems! I just went to the weekly claim section directly instead of waiting for the alert. Everything processed normally and I got my confirmation number. Seems like it's just an issue with the alert system, not the actual filing process. Thanks everyone for your quick responses and help!

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Olivia Harris

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awesome! glad it worked out. this is why i love this forum, always helping each other navigate the ESD maze lol

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Serene Snow

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Has anyone actually been able to reach ESD to get clear answers on this? I've been trying to call for TWO WEEKS about my self-employment situation and it's always "high call volume" and they hang up. It's absolutely ridiculous that they expect us to follow these complicated rules but won't answer the phone to explain them!

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Jackie Martinez

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I had the same issue but finally got through using Claimyr. It's a service that basically holds your place in line and calls you when an ESD agent is available. Saved me hours of redial hell. Their website is claimyr.com and they have a video showing how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3. The agent I spoke with clarified all my self-employment reporting questions and even noted my account so I wouldn't have issues in the future.

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Thank you all so much for the helpful information! I'm going to start tracking my design work hours more carefully and report the gross earnings during the week I actually do the work. I'll make sure to stay under that 25% threshold when possible to maximize my benefits while I'm job hunting. This community has been way more helpful than the ESD website!

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Monique Byrd

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You're welcome! One last tip: when you do your weekly claim, there's a section for comments. I always add a brief note there explaining my self-employment situation (like "Reported $175 in graphic design work done this week"). It creates a record in case there are questions later. Good luck with your job search!

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Connor Byrne

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i had this happen back in october and i just did my job searches anyway cause i was worried about messing something up. the whole system is so complicated and they NEVER explain things clearly!! and when you try to call its impossible to get thru. its like they WANT us to make mistakes so they can deny benefits. i hate how the system treats us like we're trying to cheat when most of us are just trying to follow the rules!!!

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Ava Johnson

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totally agree!! system is designed to be confusing on purpose 😡

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Zainab Ahmed

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Quick follow-up since there's some confusion in this thread. You have three options: 1. File your weekly claim, report your earnings honestly, and complete your job searches (safest option) 2. Don't file a claim for that week at all (okay if it's just 1-2 weeks) 3. File your claim, report earnings, but report no job searches (risky - could disqualify you and trigger adjudication) Option 1 is the safest, even though it requires a bit more work. Option 2 is fine for a short period. I would never recommend Option 3.

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ElectricDreamer

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Thanks for breaking it down so clearly. I think I'll go with option 2 since it's just for one week. Appreciate everyone's help!

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Elijah Knight

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My brother had his claim stuck four months!! He called governors office and nothing happened for almost 3 weeks, then suddenly everything was fixed and he got backpay for everything. So dont give up hope but also dont expect miracles tomorrow. The system is totally broken.

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Ryan Vasquez

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Wow, four months is insane! But glad he finally got it resolved and received all his backpay. That gives me some hope at least.

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Avery Saint

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One thing I learned from my experience - when your claim does get approved after adjudication, if you're owed backpay, it typically shows up 2-3 business days after the approval. Just so you can plan accordingly once you see movement on your claim status.

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Ryan Vasquez

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Thanks for the heads up! That's good to know for planning purposes. Really appreciate everyone's insights here - feels less isolating knowing others have gone through this too.

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Chloe Martin

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I don't want to scare you but BE PREPARED for them to side with your employer. My hearing was a complete joke - the judge interrupted me constantly and seemed to have made up his mind before I even spoke. The whole system is designed to deny benefits! I had to appeal the appeal and that took ANOTHER 2 months. Make sure you record the hearing (they'll tell you how) so you have evidence if you need to escalate.

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PixelPrincess

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That hasn't been my experience at all. The judge at my hearing was very fair and listened carefully to both sides. I think it really depends on your specific situation and the evidence you provide. Layoffs due to budget cuts are usually pretty straightforward if you can provide documentation.

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Chloe Martin

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Well good for you I guess. Lots of people have horrible experiences with these hearings. I'm just saying be prepared for the worst and don't go in thinking it's gonna be fair.

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Just wanted to mention - my sister works at WorkSource and she said they offer free workshops on preparing for unemployment appeal hearings. Might be worth checking if your local office has something similar? They can help you organize your evidence and practice answering the types of questions the judge might ask.

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That's super helpful! I'll check with my local WorkSource. Any extra preparation would definitely help ease my nerves about this whole process.

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Connor O'Brien

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To provide some clarity on this topic: ESD processes weekly claims in batches, with the primary batch running Sunday night around 11pm. Claims submitted before this cutoff will typically be processed for payment on Monday, with funds arriving Tuesday or Wednesday depending on your bank and payment method. Submitting on Sunday at 7pm (as you did) falls well within the standard processing window. The system allows submissions until the end of the following Saturday, but this extended period is for claim validity purposes, not for timely payment processing. For most direct deposit recipients who file before the Sunday night cutoff, funds typically appear Tuesday morning. Paper checks take 2-3 additional mail days. Job search requirements and timely claim filing are separate issues - as long as you completed your 3 required job search activities during the week and reported them before the Sunday night processing batch, your payment should arrive on the normal schedule.

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Paolo Bianchi

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thnx for explaining, this is super helpful

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TechNinja

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UPDATE: Just wanted to let everyone know my payment hit my bank account this morning as usual! Thanks for all the reassurance - seems like submitting on Sunday evening worked out fine after all. Definitely going to try to get back to my Friday morning routine though to avoid the stress!

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Javier Morales

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glad it worked out! i set a weekly reminder on my phone now so i dont forget lol

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Joshua Hellan

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@OP - One more thing to try: In the eServices portal, go to your profile settings and check if there's still an active flag for "In Training" or "Student Status". Sometimes you can see these flags in your profile and request a profile update directly through the portal. Not always visible, but worth checking.

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Kyle Wallace

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Just checked and you're right! There's still a flag there from 2017 saying I was in an approved training program. I've submitted a profile update request. Fingers crossed this helps! Still going to file that appeal though just to be safe.

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Olivia Kay

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To the person who suggested Claimyr - did that actually work? I'm in a similar situation (different issue, but also can't get through) and I'm desperate to talk to an actual human at ESD.

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Joshua Hellan

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Yes, it did work for me. I was skeptical too, but I was able to get through to an agent within about 20 minutes. You still have to wait in the queue after they connect you, but at least you're actually IN the queue instead of getting the "call volume too high" message. The agent was able to fix my issue during that call.

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Aiden O'Connor

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I had this happen last summer - got approved for both programs at once. What worked for me was going IN PERSON to the WorkSource office in Lacey. Even though they're separate from ESD technically, the supervisor there was able to call an internal ESD number and get me connected to someone who could help. Took about 3 hours of waiting but it worked when nothing else did.

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Ahooker-Equator

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That's a great idea! I didn't realize the WorkSource supervisor could call ESD directly. The Lacey office is pretty far from me but there's one closer I can try. Thank you!

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Quick update on the form situation since there seems to be confusion: The Benefit Payment Refund process changed in late 2024. You now have three options: 1. Online: Use the Benefit Return Portal (though as someone mentioned, it can be glitchy) 2. Phone: Get through to ESD and request a payment reversal (only works if payment is less than 5 days old) 3. Mail: You can still use the form method, but it's now form ESD-5617 not 5314 Also important - make sure to update your PFMLA application to show the exact weeks you received unemployment. This prevents PFMLA from overpaying you as well, creating a second problem.

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Aiden O'Connor

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This is correct - I had forgotten they changed the form number. One thing to add: if the bank has already processed the deposit but you haven't spent it, some banks will do a return ACH transfer if you contact them within 5 business days. I did this with BECU and it was much faster than waiting for ESD to process a refund form.

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