Washington Unemployment

Can't reach Washington Unemployment? Claimyr connects you to a live ESD agent in minutes.

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Using Claimyr will:

  • Connect you to a human agent at the ESD
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the ESD drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

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  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

I had this happen last summer - got approved for both programs at once. What worked for me was going IN PERSON to the WorkSource office in Lacey. Even though they're separate from ESD technically, the supervisor there was able to call an internal ESD number and get me connected to someone who could help. Took about 3 hours of waiting but it worked when nothing else did.

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That's a great idea! I didn't realize the WorkSource supervisor could call ESD directly. The Lacey office is pretty far from me but there's one closer I can try. Thank you!

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Quick update on the form situation since there seems to be confusion: The Benefit Payment Refund process changed in late 2024. You now have three options: 1. Online: Use the Benefit Return Portal (though as someone mentioned, it can be glitchy) 2. Phone: Get through to ESD and request a payment reversal (only works if payment is less than 5 days old) 3. Mail: You can still use the form method, but it's now form ESD-5617 not 5314 Also important - make sure to update your PFMLA application to show the exact weeks you received unemployment. This prevents PFMLA from overpaying you as well, creating a second problem.

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This is correct - I had forgotten they changed the form number. One thing to add: if the bank has already processed the deposit but you haven't spent it, some banks will do a return ACH transfer if you contact them within 5 business days. I did this with BECU and it was much faster than waiting for ESD to process a refund form.

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One more critical tip: When you get your hearing notice, it will tell you how to submit evidence. Make sure you share all evidence with both the Office of Administrative Hearings AND your former employer by the deadline (usually 1 week before). If you miss this step, the judge might not consider your evidence. Also, prepare a clear, chronological statement about what happened. Practice explaining your situation concisely - judges appreciate when you can present your case in an organized way without rambling. Focus on facts rather than emotions, even though I know this is a stressful situation. Good luck with your appeal!

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Thank you so much for the additional advice. I hadn't thought about practicing my statement, but that makes perfect sense. I tend to get a bit scattered when I'm nervous, so I'll definitely write out my key points and timeline to reference during the hearing.

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has anyone had their employer just not show up to the hearing? mine didn't bother coming to the call and the judge basically had to rule in my favor since they couldn't prove their case without being there lol

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Yes! This happened to me as well. My former employer made a big deal about contesting my claim but then never showed up for the hearing. The judge still asked me questions about what happened, but without the employer there to present evidence of misconduct, I won by default. It's actually pretty common from what I've heard from others.

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That would be amazing if they didn't show up, but knowing my former employer, they'll have their entire HR and legal team there. They're a large healthcare system and really don't want to pay unemployment claims. I'm going to prepare as if they'll be fully represented.

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I had a very similar issue last month. After trying unsuccessfully to reach someone by phone for days, I went to my local WorkSource office in person. They couldn't directly fix my claim issues, but the staff member was able to submit an internal message to ESD on my behalf flagging my account for urgent review. Within 3 days, I received a call from an ESD adjudicator who explained the issue and helped resolve it. Might be worth trying if you live near a WorkSource office.

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Mei Liu

That's a great idea! There's a WorkSource office about 30 minutes from us. If we still can't get through on the phone, we'll try going there in person. At this point we just need SOMEONE to tell us what's going on. I'll try Claimyr first thing tomorrow, and if that doesn't work, WorkSource is our next stop. Thank you all for the suggestions!

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One last thing to try: check if there's a new "Questionnaire" or "Fact-finding" item in his eServices account. Sometimes these don't trigger notifications but have deadlines. If you find one, complete it ASAP and call to let them know it's done. Also, even if your benefits are currently disqualified, KEEP FILING the weekly claims without interruption. If the disqualification is reversed (which happens often when it's a system error or misunderstanding), you can only get back-payments for weeks you properly filed claims for.

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Mei Liu

Yes, he's definitely continuing to file every week! We learned that lesson early on. I'll have him check for any hidden questionnaires again - the eServices site is so confusing with things buried in weird places. Really appreciate everyone's help with this!

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my claim took 9 weeks last year before getting approved. ESD is the worst. i heard they expedite things if you claim hardship like eviction notice or utility shutoff. maybe try that angle?

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Please don't advise people to claim hardship if they don't have documentation to back it up. This can actually delay claims further if ESD requests proof that doesn't exist. Instead, OP should focus on providing clear documentation of their contract end date and continuing to file weekly claims while waiting.

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Update: I uploaded my contract end documentation and then tried calling ESD again today. Still couldn't get through after 14 attempts. This is so frustrating! I'm starting to wonder if I should just give up and try finding another job ASAP even though I've been applying everywhere for weeks with no luck. The stress is making me physically ill at this point.

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Don't give up on your claim! Definitely keep job hunting (that's required anyway), but you're entitled to those benefits if you qualify. The documentation upload should help, but honestly, getting through to an actual person at ESD is what usually gets things moving. That's why I ended up using that Claimyr service - pure desperation after weeks of trying. Whatever method you use, talking to an actual ESD agent is going to be your best bet at this point.

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Just wanted to add my experience - I had my overpayment waived last year and got back the money I'd paid, but completely forgot about two weeks that never got paid during the investigation. When I realized it months later and called about it, they told me it was too late to claim those weeks. Apparently there's some time limit (I think 30 days?) after your eligibility is confirmed to request those unpaid weeks. So definitely don't wait to contact them!

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Oh no! That's scary - I definitely need to deal with this ASAP then. Thanks for the warning!

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One more suggestion - when you do get through to ESD, ask for a claims specialist who is familiar with overpayment waivers and redeterminations. Not all agents are equally knowledgeable about this specific situation. If the first person you speak with seems unsure, politely ask to be transferred to someone who specializes in post-waiver claims processing. Also, if you run into resistance, mention RCW 50.20.190, which is the Washington state law governing unemployment overpayments and waivers. The fact that your waiver was approved establishes that you were eligible for benefits during that period, which should apply to all weeks during your eligible period.

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That's great advice, thank you! I'll definitely ask for a specialist and make note of that RCW number. Hoping this doesn't turn into another months-long battle.

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