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my cousin works at ESD (not supposed to tell anyone lol) and she says they actually process phone claims first because the system is older and more reliable. the web system has more security checks that slow things down. but don't quote me on that haha
This actually aligns with what an ESD representative told me during a WorkSource appointment last month. The phone system has fewer steps in the verification process because it requires your PIN which is considered a sufficient security measure. The web system has additional identity verification steps running in the background. They're supposedly working on updating both systems in 2025.
UPDATE: Filed by phone again this week (Sunday 12:30am) and got paid Tuesday morning! So it wasn't a one-time fluke. Seems like phone filing is consistently faster for my claim at least. Going to stick with this method for now!
tried phone filing sunday like u suggested and got paid today (tuesday)!! ur right its way faster than online!! thx for the tip!!!
Just to add some additional context: If your claim has any potential issues (like if you reported partial work, had vacation pay, or if your employer contests anything), it can extend the processing time. But for straightforward claims where everything is verified and there are no discrepancies, the 2-3 business day timeline for processing to paid is generally accurate in my experience. Then add 1-2 days for bank processing. The good news is that seeing it move from pending to processing means the initial verification steps have been completed successfully.
hey just wondering did ur money come through yet? im in the same boat (processing since friday) and getting anxious
It just switched to paid this morning! So that was about 2.5 days in processing. Now waiting for it to hit my bank account. Hope yours changes soon too!
thx for update! gives me hope mine will change tomorrow 🤞
did u check ur spam folder 4 any emails from esd? sometimes they email u if theres a problem with the payment
Update us when it arrives! Always helpful to know how long these things actually take. Based on what I've seen in this forum over the past few months, 3-4 business days seems to be the average for backpay amounts over $5000.
Update: I spoke with an ESD agent yesterday who confirmed I should include ALL hours I was required to be at the workplace, including the unpaid time between clients. I've submitted my application with the corrected hours (adding all those 30-min breaks) and it puts me well above the 680 hour threshold! The agent said they might contact my former employer to verify, but as long as I can prove it was mandatory time (I found our employee handbook that states we must remain on premises between appointments), I should be good. Thanks everyone for your help!
That's great news! Smart move finding that employee handbook - that's exactly the kind of documentation that helps. Keep us posted on how it goes with your claim.
One more thing to keep in mind - if your employer disputes the hours, don't panic. ESD will schedule a fact-finding interview where both sides can present their evidence. Just make sure to attend the interview and clearly explain the workplace policy. Having that employee handbook is perfect evidence. Also, if you have any emails or text messages about staying on premises between clients, save those too. Documentation is your best friend in these situations.
Nia Watson
While you're waiting for your appeal confirmation, I recommend preparing your evidence. Gather anything that proves you were laid off: termination letter, emails, texts with your boss, contact info for coworkers who were also laid off, etc. The more documentation you have showing it wasn't voluntary, the better your chances. Also write down a timeline of events while it's fresh in your memory.
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Micah Trail
•That's really good advice. I have the official layoff notice and emails from HR about the company restructuring. I also have contact info for 2 of the other employees who were laid off with me. I'll start organizing everything now so I'm prepared when I finally get a hearing date.
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Marcus Marsh
I had this exact same sitatuion last quarter!!! Actually what happened was my appeal confirmation got sent to my old address even though I updated everything in the system. Maybe check with your old address if you moved recently? Just a thought.
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Micah Trail
•I haven't moved recently, but that's a good point about mail forwarding issues. I'll double check that all my contact info is updated in the system. Thanks for the suggestion!
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