@confused_shift_worker - Yes, technically you should split your overnight hours at midnight. But don't panic - call ESD and explain the situation. They can help you correct past claims, and they're usually understanding if you made an honest mistake. The important thing is to start reporting correctly going forward.

Update: I was able to get through to ESD (finally!) and they confirmed I should only report hours actually worked by claim filing time. They helped me correct my previous week's claim where I over-reported. Thanks everyone for your help sorting this out! For others with overnight shifts - definitely split your hours at midnight between claim weeks.

Quick update for those following this thread: ESD just announced yesterday they're bringing in 45 temporary workers specifically to address the identity verification backlog. They're estimating it will take 3-4 weeks to get back to normal processing times. So there is some hope on the horizon! In the meantime, definitely follow through on contacting your state rep and trying the other suggestions here.

UPDATE: I finally got this resolved! After trying everything suggested here, what finally worked was using Claimyr to get through to an agent (thanks for that suggestion!). Once I got a real person on the phone, they told me the issue was that my driver's license had my middle initial but my ESD account had my full middle name. Such a small thing! The agent was able to override the verification on the spot since I was on the phone with them. My status changed to approved about 2 hours later, and they said I should expect payment within 48 hours for all the back weeks. I'm so relieved! Thank you all for your help during this stressful time.

has ur previous employer confirmed they received the notice from esd? sometimes the holdup is that they never responded to esds request for information. my hr department forgot to respond and that caused a huge delay for me

Update for anyone following this thread: The OP reached out to me via PM and I suggested they contact their former employer's HR department. Turns out the employer had received paperwork from ESD but hadn't submitted their response yet. After the OP spoke with HR, they expedited their response and the claim was approved within 48 hours. This is a common issue with mass layoffs - the employer verification process can create bottlenecks in the system. The OP received all backdated payments for the weeks that had been pending. The key takeaway here is that proactively following up with your former employer can sometimes help move things along.

My sister had freelance work while on unemployment last year and what no one told her was that if you're doing self-employed work, you need to look for regular employment too. She got in trouble because she wasn't doing her 3 job search activities those weeks because she thought the freelance stuff counted. Just heads up.

One more important point that hasn't been mentioned: When you report freelance/self-employment income, you should report it for the week you PERFORM the work, not when you get paid (which is different from W-2 work where you report when paid). Also, regarding job search requirements: Yes, you must continue performing and documenting 3 job search activities each week, even during weeks you do freelance work, UNLESS you've been approved for standby status or commissioner-approved training. Freelance work by itself doesn't exempt you from job search requirements. And a final tip: If your freelance work becomes regular and ongoing, you might want to look into partial unemployment benefits. You can potentially receive partial benefits for a longer period rather than using up full weeks of benefits during periods of no work.

To answer your earlier question about requesting your employer's response - log into eServices, go to your claim details, and look for "Request for Information" or sometimes "View Documents." If you don't see it there, you can also call the claims center and specifically request your employer's response to your initial claim. Also, make sure you're checking your eServices account and physical mail frequently. ESD will send hearing notices with important dates and times, and if you miss the hearing, your appeal will likely be dismissed. Sometimes these notices come with very little advance warning, so stay vigilant.

One more important thing - when you have your hearing (which will probably be by phone), make sure you're in a quiet place with good reception and have ALL your documents ready to reference. The judge asked me very specific questions about dates and events, and having everything organized helped tremendously. Also, they record the entire hearing, so speak clearly and avoid talking over others. Be respectful to the judge even if your employer says things that make your blood boil (mine sure did!). If you win your appeal, you'll get all the back payments for the weeks you were filing claims, so even though it's stressful waiting, you'll eventually get the full amount you're entitled to.