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I don't understand why we have to go through all these hoops just to get what we're entitled to. The whole system is designed to make people give up. I was in adjudication for 11 WEEKS last year and ended up having to borrow money from family (which I hate doing) just to survive. The ESD agents should all have to go through what we do and see how THEY like being treated this way.
While I understand your frustration, most ESD agents are genuinely trying their best. The system is understaffed by about 30% compared to pre-pandemic levels, and the technology infrastructure is outdated. The new UTAB system being implemented this year should help with some of these issues, but the transition is causing temporary delays as staff learn the new processes.
Just a heads up for anyone dealing with adjudication - make sure all your job search activities are still being logged properly in your weekly claims EVEN WHILE you're in adjudication. I made the mistake of thinking I didn't need to do them until my claim was approved, and then had to deal with a whole separate issue about failing to meet job search requirements. You still need those 3 activities every week!
If you ever need to speak directly with ESD about payment timing or other issues, I'd recommend trying Claimyr. I was stuck in payment pending for weeks and couldn't get through on the regular ESD phone line. Claimyr got me connected to an actual ESD agent in about 20 minutes. Their site is claimyr.com and they have a video showing how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3. Much better than spending days hitting redial!
Adding one more important detail: If you have urgent financial needs and your payment will be delayed due to a holiday, you might qualify for a hardship payment. You would need to call ESD and explain your situation (rent due, etc.). This isn't guaranteed, but in some cases, they can expedite payment processing. Keep in mind that hardship considerations are case-by-case, and you'll need to provide specific details about your financial emergency.
Actually yes! I tried that Claimyr service someone mentioned and got through to an agent yesterday. They told me my adjudication was held up because they needed proof of my last day worked, which I thought I'd already submitted. The agent helped me upload it correctly and said my claim should be processed in 72 hours. Fingers crossed! Thanks everyone for the advice.
After my long wait, I found out from an agent that my claim got stuck because my married name is on my license but my birth name was on my SS card. So make sure all your docs match exactly! They never contacted me about this discrepancy - I had to call multiple times to figure it out.
Update to my earlier comment - the ESD website now says verification timelines are "4-6 weeks" rather than "5-6 weeks" as of their April 2025 update. Small improvement but shows they're at least working on the backlog. Make sure you check your spam folder daily too - some ESD communications get filtered there.
Mei Wong
One more important thing to consider: If you do decide to quit, try to have a direct conversation with your supervisor first about the issues you're experiencing. ESD looks more favorably on claims where you made a good faith effort to resolve the problems before quitting. Send an email summarizing the conversation afterward ("As we discussed today...") to create documentation. This shows you tried to address the situation but the employer was unwilling or unable to fix the issues. Also, when you eventually file your weekly claim after quitting, you'll be asked if you quit and why. Your answer here is critical. Be concise but specific, focusing on the material aspects of why the job was unsuitable (wrong job duties, hostile environment, etc.). Avoid emotional language and stick to factual descriptions.
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Jamal Anderson
•This is excellent advice. I'll definitely try to have that conversation first and document it. Thank you for the tip about how to phrase things on the weekly claim too - I would have probably been too emotional in my description without this guidance.
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QuantumQuasar
Hey just wondering what happened?? Did u end up quitting? Im in a sorta similar situaton and curious what you decided 2 do!
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Jamal Anderson
•I decided to quit yesterday after documenting everything and having a meeting with my supervisor (which went nowhere). I've reopened my claim and explained the situation in detail. Now I'm waiting to see what happens. I'll update when I hear back from ESD about whether they'll continue my benefits or not. Fingers crossed!
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