


Ask the community...
Here's something that might help - contact your state representative's office. I was getting NOWHERE with my claim for weeks, then I reached out to my rep's constituent services person. They contacted ESD directly and suddenly my claim was processed within 48 hours. They have special liaisons who can cut through the red tape. Worth a try!
This is excellent advice. Legislative offices often have direct channels to agency leadership. Be sure to provide your claim ID, contact information, and a brief summary of the issue when you reach out to them.
UPDATE: Got the new form from my doctor (his office manager was actually super helpful once I explained the situation). Uploaded it yesterday afternoon and - surprise! - got an approval email this morning! Money should be deposited by the end of the week. Thanks everyone for the advice and support. This system is still ridiculous, but at least there's light at the end of the tunnel. For anyone else dealing with this, be SUPER specific about date requirements when talking to your doctor's office - apparently this is a common issue but nobody warns you about it!
Wait, I think you might have meant to post this under your own thread! This is my post and I haven't gotten the new form from my doctor yet... But I'm glad your situation worked out! Gives me hope.
Omg I'm so embarrassed! You're right - I thought this was my thread from last week. Sorry for the confusion! Hope your situation gets resolved just as quickly!
Just to clarify a few things about ESD's processing times: 1. Weekly claims filed by phone or web are typically processed in overnight batches 2. Phone claims enter directly into the mainframe system with fewer validation steps 3. Web claims go through additional security and validation protocols 4. Bank transfer times vary by financial institution (ACH vs. direct deposit systems) 5. Claims filed early Sunday generally process faster than those filed late Sunday And yes, Monday (February 17) is President's Day, so all payments will be delayed by one business day since banks don't process transfers on federal holidays.
Thanks for breaking this down so clearly! This explains why my phone claims are processing faster. Do you work for ESD or just have experience with their systems?
I don't work for ESD, but I've been through the system multiple times over the years and have spent a lot of time researching how their processing works when my own claims had issues. The phone system actually uses their older but more streamlined mainframe technology, which is why it can be faster but also more error-prone.
tried calling today instead of using the website, the system kept asking me weird questions about my job search that i never get online??? got confused and hung up lol guess ill stick to the website even if it takes longer
The phone system asks questions in a different order and sometimes uses slightly different wording, but it's collecting the same information. If you're required to do job searches, both systems will ask about them - though the web interface might be easier to navigate for that specific requirement.
I don't understand why we have to go through all these hoops just to get what we're entitled to. The whole system is designed to make people give up. I was in adjudication for 11 WEEKS last year and ended up having to borrow money from family (which I hate doing) just to survive. The ESD agents should all have to go through what we do and see how THEY like being treated this way.
While I understand your frustration, most ESD agents are genuinely trying their best. The system is understaffed by about 30% compared to pre-pandemic levels, and the technology infrastructure is outdated. The new UTAB system being implemented this year should help with some of these issues, but the transition is causing temporary delays as staff learn the new processes.
Just a heads up for anyone dealing with adjudication - make sure all your job search activities are still being logged properly in your weekly claims EVEN WHILE you're in adjudication. I made the mistake of thinking I didn't need to do them until my claim was approved, and then had to deal with a whole separate issue about failing to meet job search requirements. You still need those 3 activities every week!
i think ur supposed to report the week you WORKED not when u got paid too. doordash pays on different schedule than when u actually did the deliveries right? that messed me up before
This is absolutely correct and another common mistake. When reporting earnings to ESD, you must report based on when you performed the work, not when you received payment. So if you delivered for DoorDash on Tuesday but didn't get paid until the following Monday, those earnings would be reported for the week containing that Tuesday. This is different from how you might think about income for your personal budgeting.
Update: I finally got through to ESD today! The agent confirmed everything you all said about reporting gross earnings before expenses. They're having me submit corrected weekly claims for the past 4 weeks. The good news is I'll actually be getting MORE money than I thought once this is fixed, since I was over-reporting my earnings by deducting expenses first. Thanks everyone for your help understanding this confusing system!
Javier Hernandez
i had almost the same issue back in february!! i got laid off on a wednesday and had to report my monday+tuesday hours. the dumb part was they made me wait ANOTHER full week for the "waiting week" even tho i already waited partially. ESD system makes no sense sometimes...
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Paolo Marino
•EXACTLY!! The waiting week thing is so confusing. It's like they deliberately make the system complicated so people give up trying to get benefits they're entitled to. 🙄
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StardustSeeker
Just to follow up on what others have said: I experienced this same issue a few months ago. To summarize what you need to do: 1. File the weekly claim for 4/21-4/27 and accurately report your work hours 2. Continue filing weekly claims every week after that, even for your waiting week 3. Complete and document 3 job search activities EVERY week 4. If your claim goes into adjudication (which happens randomly), be prepared to wait The system is frustrating, but as long as you're honest and keep filing on time, you'll get through it. Don't skip any weekly claims, even if you think you won't get paid for that week.
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Keisha Taylor
•Thanks for the clear summary! I've already filed for the partial week and I'll make sure to keep filing every week going forward. Now I just need to focus on my job search activities. Really appreciate everyone's help!
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