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I'm in the same boat right now! Filed on Sunday, still processing. Called 37 times yesterday and couldn't get through. This is so frustrating.
Update us on what happens! It would be helpful for others to know if this is becoming a systematic issue with final payments in 2025. ESD sometimes implements new verification procedures without announcing them publicly.
my fax never went thru for my hearing n the judge still let me explain my evidence over the phone so dont panic if the fax doesnt work!!
Based on your comment about the doctor's appointment - you should win this appeal. A single one-hour medical appointment does NOT make you unavailable for work under ESD rules. Make sure to emphasize that it was a one-time appointment, that you were available all other hours that week, and that you continued your job search activities. Bring your job search logs showing applications from that specific week if possible. This should be a straightforward reversal if presented clearly.
just wanted to say the site is working again!! i just filed my claim with no issues about 10 minutes ago. tell your husband to try now!
UPDATE: He was able to file successfully! The system is working again. Thanks everyone for your help and advice. For anyone else having this issue, definitely check ESD's social media for system status updates, and if all else fails, calling them (possibly with help getting through their phone system) is the way to go.
Regarding your original question about best times to call - ESD's phone lines open at 8am and your best chance is to call exactly at 8:00:00. Not 8:01, not 7:59 - exactly when they open. Have your claim ID and all information ready. Mondays and Tuesdays are typically the busiest days, so Wednesday through Friday may offer slightly better odds. That said, using the Claimyr service someone mentioned is probably more reliable than hoping to get through on your own.
UPDATE: I used Claimyr this morning and actually got through to an ESD agent! She was really helpful and went through my file with me. Turns out they had mixed up some of my reported earnings with another claimant who has a similar name! She said she's flagging it for correction and will be sending me a revised determination that should reduce my overpayment significantly. She also put notes in my file documenting the error and extended my appeal deadline by 14 days to give time for the correction to process. SUCH a relief - worth every penny to finally talk to someone who could actually help. Thanks everyone for your advice!
That's fantastic news! Make sure to get the agent's name and ID number for your records, and follow up in a week if you don't see the revised determination in your online account. I'd still recommend submitting a precautionary appeal before the original deadline just to be safe, noting that you've spoken with an agent who's working on correcting the issue.
Brielle Johnson
I went through EXACTLY this in January 2025. Was laid off from aerospace making $38/hr, got offered $25/hr position. I was terrified of losing benefits but also couldn't survive on that pay cut. I called ESD to ask directly (took THREE DAYS of calling to get through) and they confirmed I didn't have to take it since I was only 8 weeks into my claim and the pay was more than 10% below my previous wage. BUT!! They warned me that after 10 weeks, the threshold changes. So start applying aggressively now while you still have that protection!
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Reina Salazar
•Thank you for sharing your experience! It's really helpful to hear from someone who went through something similar recently. I'll definitely ramp up my job search since that 10-week threshold is coming up for me.
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Vera Visnjic
Quick update on the current job search requirements while you decide: Remember that you still need to complete and document 3 job search activities each week while receiving benefits. This becomes especially important if your claim goes into adjudication - they'll review your job search logs carefully. Also, make sure you're using WorkSource resources. They can actually help you find positions more aligned with your experience and previous wage level.
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Reina Salazar
•I've been keeping up with my 3 weekly job search activities and documenting everything in my eServices account. I haven't used WorkSource much though - I'll look into what they offer. Thanks!
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