Has anyone had luck with the callback option? I tried it twice and both times I never got a callback. Is it actually working for people?

I know this is frustrating, but it's important to understand what's happening at ESD right now: 1) They lost about 25% of their staff after the pandemic emergency funding ended 2) They're in the middle of a large system upgrade that has caused technical issues 3) There's been a spike in new claims due to recent tech and manufacturing layoffs If you're dealing with an employer dispute like the original poster, that automatically triggers adjudication which needs a specialized claims agent. Those are the longest wait times right now. For best results: - Call between 8:00-9:30am or 3:00-4:00pm (avoid lunch hours) - Have your claim ID, last 4 of SSN, and employment details ready - Be very specific about your issue when you reach a person - Ask for a direct contact for follow-up if possible Hang in there everyone!

Another thing to check - sometimes your claim can show as disqualified if there's an identity verification issue. With all the fraud during COVID, ESD implemented stricter verification processes. Check if there's any correspondence about ID verification in your notices section. If there is, respond to it ASAP with the requested documents. If you still can't get through on the phone, try contacting your local WorkSource office. They don't directly handle unemployment claims, but they sometimes have dedicated liaisons who can escalate issues to ESD. I've heard of people having success with this approach when nothing else worked.

After reading through your situation, I'm almost certain you're caught in what we call an "adjudication loop" - where your claim requires manual review but hasn't been assigned to an adjudicator yet. The system shows disqualified as a default status during this limbo period. A few important points: 1. The approval letters you received were likely for your initial monetary qualification (meaning you earned enough in your base year), but something else triggered a non-monetary review 2. The contradiction between your letters and status is typical of the ESD system's poor integration between different modules 3. You MUST continue filing weekly claims during this period or you'll lose eligibility for those weeks 4. The fastest resolution will come from speaking directly with an ESD agent who can see the specific flag on your account This is unfortunately very common in 2025, especially since ESD lost so many of their experienced staff after the pandemic surge ended.

Regarding your original question about best times to call - ESD's phone lines open at 8am and your best chance is to call exactly at 8:00:00. Not 8:01, not 7:59 - exactly when they open. Have your claim ID and all information ready. Mondays and Tuesdays are typically the busiest days, so Wednesday through Friday may offer slightly better odds. That said, using the Claimyr service someone mentioned is probably more reliable than hoping to get through on your own.

UPDATE: I used Claimyr this morning and actually got through to an ESD agent! She was really helpful and went through my file with me. Turns out they had mixed up some of my reported earnings with another claimant who has a similar name! She said she's flagging it for correction and will be sending me a revised determination that should reduce my overpayment significantly. She also put notes in my file documenting the error and extended my appeal deadline by 14 days to give time for the correction to process. SUCH a relief - worth every penny to finally talk to someone who could actually help. Thanks everyone for your advice!

just wanted to say the site is working again!! i just filed my claim with no issues about 10 minutes ago. tell your husband to try now!

UPDATE: He was able to file successfully! The system is working again. Thanks everyone for your help and advice. For anyone else having this issue, definitely check ESD's social media for system status updates, and if all else fails, calling them (possibly with help getting through their phone system) is the way to go.

i dunno why everyones saying to call esd... have u checked ur bank account? sometimes they just deposit the money without updating the website lol

Based on your reply that it's about $4,200 for 7 weeks, that's definitely worth pursuing. While the system should automatically trigger these payments after an appeal win, there's often a disconnect between the Office of Administrative Hearings (OAH) and ESD's payment systems. Sometimes you need to specifically request what's called a "benefit reinstatement following appeal reversal" - that's the exact phrase that might help when talking to representatives. Also, make sure your current address and payment method are up-to-date in the system. I've seen cases where backpay was issued via paper check to an old address even when people had direct deposit set up.