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Word of warning: my gf had similar situation, had all docs proving hours cut, still took 7 weeks in adjudication & they kept asking for more stuff! Make sure u answer EVERY call (even unknown numbers) cuz if u miss adjudicator call they delay everything!!!!
Honestly this is just how ESD works - super inefficient and frustrating. They HAVE to verify with your employer no matter what documentation you provide. I was in adjudication for 8 weeks despite having similar proof about my hours being cut. The system is designed to be difficult. The most important advice I can give: CALL THEM. Don't just wait. Call every few days for a status update. I finally got mine resolved because I kept calling and finally got a helpful agent who escalated my claim. The worst part is they don't even tell you how long it will take or exactly what they're investigating! It's a completely opaque process designed to frustrate claimants.
While I understand your frustration, I do want to clarify that calling repeatedly typically won't speed up adjudication. The adjudicators work through claims in roughly the order received, with priority given to certain hardship cases. Most phone agents can't influence the adjudication timeline. However, calling can be useful if there's missing information or to check if they need additional documentation from you.
Make sure your friend completes her weekly claims even while waiting for the initial determination! My brother almost lost out on back benefits because he didn't realize you need to keep filing every week even before they decide if you qualify. Also tell her to be ready to provide documentation about both the pension amount and which company it comes from.
One more important thing for your friend to be aware of: once she starts receiving unemployment benefits, she'll need to complete three job search activities each week and document them. Even though she's at retirement age, if she's collecting unemployment, ESD will expect her to be actively seeking work that's similar to her previous position. Make sure she knows to keep detailed records of all job search activities.
My cousin works in IT (not for ESD) but he says most government websites are running on ancient systems and whenever they try to update security it breaks something else. Not surprised this is happening right when they're probably doing end of quarter updates or whatever.
Glad to hear the SAW portal workaround solved it for you! For anyone else still experiencing issues, ESD just posted on their website that they're aware of the login problems affecting some users and expect to have it fully resolved by tomorrow. They've extended the weekly claim filing deadline by 2 days this week to accommodate for the technical difficulties.
Where did you see this?? I just checked their website and Twitter and don't see ANY announcements about the problems or extended deadlines??
Saanvi Krishnaswami
Final update: The money hit my BECU account this morning, exactly 6 business days after approval. Timeline breakdown: Thursday: Approval Friday-Monday: Anti-fraud hold (2 business days) Tuesday: Status changed to "Paid" in eServices Wednesday: Nothing Thursday (today): Funds available in my account Thanks everyone for the help! For anyone finding this thread later, just know that "2-3 business days" is definitely the best-case scenario.
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Demi Lagos
Thanks for coming back to update us! That's really helpful to have a real timeline example. Glad you finally got your money!
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Saanvi Krishnaswami
•No problem! This forum was super helpful to me so wanted to pay it forward.
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