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I totally get where you're at. I was stuck in adjudication for 5 weeks earlier this year (not as long as you, but still stressful). What finally worked for me was emailing my state senator's office. They have staff who deal with ESD issues all the time. I got a call from an ESD supervisor within 2 days after my senator's office contacted them. Not saying it's guaranteed but worth trying!
Just checking back - were you able to get any movement on your claim? One thing I forgot to mention is that if you do get through to someone, be sure to ask them to document in the notes that you're experiencing financial hardship and specifically request they flag your case for expedited review. The exact phrase that seems to work is "Please note severe financial hardship and risk of housing instability in my case notes.
I tried several of the suggestions here! I sent the secure message with the hardship wording, contacted my state rep's office (waiting to hear back), and checked other WorkSource locations for ESD staff days. I also tried the Claimyr service someone mentioned and it actually got me through to a real person yesterday! They said they'd put notes in my file about the hardship and escalate it, but couldn't tell me exactly when I'd be assigned an adjudicator. At least it's some progress. I'll update if anything changes.
btw don't forget to keep doing your job search activities even while your claims are being denied!! my cousin didn't do this and when he finally got his appeal approved they wouldn't pay him for the weeks he didn't log his activities
One more thing - when you do connect with an ESD agent, ask them about possibly being placed on standby status while your appeal is processing. If you're expecting to be recalled by your former employer or have a definite job starting within 4 weeks, you may qualify. This would temporarily exempt you from job search requirements. Also, after you've filed your appeal, you should receive information about your hearing date within about 2-3 weeks. The hearings are currently being conducted by phone due to the backlog. Make absolutely sure you're available for that call - missing it almost always results in losing your appeal.
I don't think I'll qualify for standby since I'm not expecting to be recalled, but that's good to know for others reading this thread. Thanks for the heads up about the hearing process - I'll make sure to keep my phone with me at all times once I get a date. I really appreciate all the help everyone has offered here. Feeling much more informed about my next steps now!
OMG the same thing happened to my cousin last month! ESD is such a disaster. They made her pay back $3000 even though she had proof she wasn't working! The whole system is designed to confuse people and take back money even when they don't owe it. You should file a complaint with the state ombudsman and maybe even contact your state representative. My cousin just gave up and is making payments on money she shouldn't even owe because fighting the system is so exhausting.
This is not accurate advice. ESD does not arbitrarily make people repay benefits they were entitled to. If your cousin had proper documentation showing she wasn't working during the weeks she claimed, she should have appealed the overpayment determination. There's a formal appeals process specifically for these situations. To the original poster: Don't panic based on anecdotal stories. Follow the proper channels to resolve this. Document everything, communicate clearly with ESD, and if you do receive an actual overpayment notice (which hasn't happened yet), you have appeal rights.
UPDATE: I finally got through to ESD this morning! Here's what happened: Apparently when my employer responded to the verification request, they entered my start date incorrectly (off by one week). This made the system think I was working full-time during a week I had claimed benefits. The agent fixed the date in their system and removed the adjudication hold on my previous weeks. The agent also formally closed my claim since I'm fully employed now. She said I should receive confirmation in my eServices account within 48 hours, and the employer notices were automatically generated but will be updated. Such a relief! Thanks everyone for your help and advice during this stressful situation.
Great news! I'm glad you got it resolved. This is exactly why speaking directly with an agent is so important - they can see the specific issue and fix it immediately. For future reference (or for others reading this thread), whenever your claim status changes (you start working, even part-time), it's always best to speak with ESD directly to ensure everything is properly documented in their system. Glad it worked out for you!
Just wanted to add that I spoke with an ESD representative last week about a different issue, and they mentioned this appeal form problem is happening because they're in the middle of a system update. Apparently it's affecting about 15% of users trying to file appeals online. They're aware of it but don't have an estimated fix date yet. They recommended either calling in or using the paper form as others have suggested here.
Theodore Nelson
My first ESD claim from January was also stuck in adjudication for several weeks. I finally got through to someone by calling repeatedly at exactly 7:59 AM right before they open. The issue in my case was that my former employer incorrectly reported my final day of work, which triggered an automatic investigation. Once I explained this to the ESD representative, they were able to resolve it and release my payments within 3 days. It might be something similarly minor in your case. If you can't get through by phone, another option is to contact your state representative's office. They often have dedicated staff who can help constituents with ESD issues and can sometimes get answers faster than you can on your own.
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Oscar O'Neil
•Contacting my state representative is a great idea I hadn't considered. I'll try both the early morning call and reaching out to my rep's office. Thank you!
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Leeann Blackstein
@OP any updates? Did you manage to get through to ESD or figure out what was causing the adjudication?
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Oscar O'Neil
•I actually tried the Claimyr service that was mentioned above, and it DID connect me to an ESD agent within about 30 minutes. The agent told me my claim was flagged because I received severance pay but there was confusion about the payment dates. I had to upload additional documentation showing when I received the severance and how much it was. The agent said it should be resolved within 7-10 business days. I'll update again when/if it gets approved! Thanks everyone for the help and suggestions.
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