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ESD taking 4-6 weeks for benefit decisions in 2025 - rep confirmed yesterday

Just got off the phone with an ESD agent yesterday after FINALLY getting through (took me 2 hours of redialing). They confirmed that current processing times for benefit decisions are running 4-6 weeks, sometimes longer! I've been waiting 3 weeks already for my standby status approval and was getting anxious. The rep said they're dealing with a new claims processing system that's causing delays across the board. Thought I'd share this info since I wasted so much time wondering if something was wrong with my claim. Anyone else experiencing these ridiculous wait times?

Victoria Brown

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Yep, same here. Filed my initial claim on March 2nd and still showing as 'pending adjudication' with zero updates. It's ridiculous they expect people to survive with no income for nearly 2 months while they figure things out! Did they give any indication when this new system will be fixed??

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Laura Lopez

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They were super vague about it - just said they're 'working through the backlog as quickly as possible.' Classic government non-answer. I asked if there was anything I could do to speed up my standby approval and they just told me to keep filing my weekly claims and wait. Super helpful 🙄

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Samuel Robinson

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I waited exactly 5 weeks and 3 days for my decision last month. The frustrating part is that they don't tell you what's happening during that time - just 'pending' with no explanation. If you need to check on your claim status, I'd recommend trying Claimyr (claimyr.com). It's a service that helps you get through to an actual ESD agent without the endless redial nightmare. They have a video showing how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3. It saved me hours of frustration when I needed to verify they had all my documents.

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Victoria Brown

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Is that service legit? I've been burning through my phone battery trying to get answers and getting nowhere.

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Samuel Robinson

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Totally legit. I was skeptical too, but it actually works. They basically hold your place in line and call you when they're about to connect with an agent. Saved me from having to sit there manually redialing all day.

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Camila Castillo

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Here's what nobody tells you: if you have ANY issues with your claim - even minor ones - it automatically goes to adjudication, which adds those 4-6 weeks. And about 60% of claims have some kind of issue. The most common triggers are: 1. Your employer contests your reason for separation 2. You worked for multiple employers in your base year 3. You had any periods of self-employment 4. You answered 'yes' to being able but not available to work 5. Your reported earnings don't match employer reports If you're in adjudication, make sure you respond to ANY communications immediately. If they need additional info and don't get it, they'll make a decision without it, which usually means denial.

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Laura Lopez

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This is super helpful, thank you! I think my issue is #2 - I worked for two different companies last year. Wish they would just tell you this upfront instead of leaving everyone in the dark.

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my wife waited 9 weeks!!! and then they denied her for some BS reason about not being available for work even tho she said yes to everything!! now we're appealing and thats another freakin wait time. this system is designed to make you give up

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Camila Castillo

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Appeals are actually moving faster than adjudication right now - usually 3-4 weeks for a hearing date. Make sure you check your spam folder daily for the hearing notice from OAH (Office of Administrative Hearings). They send it by email and if you miss the hearing, you'll likely lose by default.

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JaylinCharles

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I've been working in HR for 15 years, and these processing timelines are definitely worse than usual. In previous years, ESD typically processed straightforward claims in 2-3 weeks. The 4-6 week timeline is likely due to their system upgrade that happened in January 2025, plus they're short-staffed in the adjudication department. One tip: if your claim is in adjudication for more than 6 weeks, you can request an escalation by sending a secure message through your eServices account. Use the subject line "Escalation Request - Adjudication Exceeding 6 Weeks" and include your claim ID number. This sometimes gets them to prioritize your claim.

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Laura Lopez

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Thank you for this insider info! If I hit week 6 with no movement, I'll definitely try this escalation method. Do you know if calling vs. sending a secure message makes any difference in getting a response?

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JaylinCharles

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In my experience, secure messages are actually processed more efficiently than phone calls right now. The phone agents often don't have authority to expedite claims, while the team that handles secure messages includes some adjudicators who can take immediate action. But if your situation is complicated and you need to explain things verbally, phone is better.

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Eloise Kendrick

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Is anyone else getting really stressed about paying bills during this wait? I'm already behind on rent and my landlord is NOT understanding. Do they seriously expect people to just not have income for almost two months??? I don't understand how this is legal!!

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Lucas Schmidt

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same boat here...maxed out my credit cards waiting. try calling 211, they connected me with emergency rental assistance that helped cover one month while i waited. not a perfect solution but better than nothing

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Eloise Kendrick

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Thanks, I'll try that. This is just so frustrating. I worked for 3 years straight, never took a day off, and now when I need help for the first time they make it impossible. Makes me want to scream.

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Victoria Brown

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Have any of you tried contacting your state representatives? My cousin was stuck in adjudication for 7 weeks, then emailed her state rep and magically got approved 3 days later. Worth a shot if you're desperate.

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Laura Lopez

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That's a great idea, I hadn't thought of that. Do you just email them through their official website?

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Victoria Brown

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Yep, each rep has a contact form on the wa.gov legislative website. Make sure to include your claim ID number and contact info. They send it to a special ESD team that handles legislative inquiries.

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Camila Castillo

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UPDATE on wait times: I just attended a WorkSource webinar yesterday where an ESD representative said they're now prioritizing claims that have been in adjudication for more than 5 weeks. They've also added 15 new adjudicators this month who are completing training. The rep said we should start seeing processing times improve by late May, possibly getting back to 3-4 week timeframes by June. Just wanted to share this bit of hope!

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Laura Lopez

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That's encouraging! I'm just hitting my 3-week mark so hopefully by the time I get to 5 weeks, things will be moving faster. Thanks for sharing this update.

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