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Did you check your eServices message center? Sometimes they send instructions there about what you need to do for the old claim. Might save you a phone call.
Just to give you some hope - I finally got my claim processed after dealing with a similar issue. From disqualification letter to benefits being paid took about 10 days once I was able to speak with someone. Hang in there!
Did you get the determination letter explaining why they denied your claim initially? It should cite specific reasons and regulations. Understanding exactly why they denied you can help you prepare targeted counterarguments. Also, make sure you have a copy of your employer's response to your claim - you can request this from ESD if you don't already have it.
Update us after your hearing! Based on what you've shared, I think you have a good chance of winning. One write-up from 3 months prior about an issue that was arguably not even your fault doesn't meet the standard for misconduct under Washington unemployment law. Just make sure you're well-prepared and stay calm during questioning.
Final update: The money hit my BECU account this morning, exactly 6 business days after approval. Timeline breakdown: Thursday: Approval Friday-Monday: Anti-fraud hold (2 business days) Tuesday: Status changed to "Paid" in eServices Wednesday: Nothing Thursday (today): Funds available in my account Thanks everyone for the help! For anyone finding this thread later, just know that "2-3 business days" is definitely the best-case scenario.
My cousin works in IT (not for ESD) but he says most government websites are running on ancient systems and whenever they try to update security it breaks something else. Not surprised this is happening right when they're probably doing end of quarter updates or whatever.
Glad to hear the SAW portal workaround solved it for you! For anyone else still experiencing issues, ESD just posted on their website that they're aware of the login problems affecting some users and expect to have it fully resolved by tomorrow. They've extended the weekly claim filing deadline by 2 days this week to accommodate for the technical difficulties.
Where did you see this?? I just checked their website and Twitter and don't see ANY announcements about the problems or extended deadlines??
Ava Martinez
Make sure your friend completes her weekly claims even while waiting for the initial determination! My brother almost lost out on back benefits because he didn't realize you need to keep filing every week even before they decide if you qualify. Also tell her to be ready to provide documentation about both the pension amount and which company it comes from.
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Dmitry Volkov
•That's really good advice, I'll make sure she knows to file weekly claims right away. Do you know how long the determination usually takes? She's worried about paying her mortgage next month.
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Zainab Omar
One more important thing for your friend to be aware of: once she starts receiving unemployment benefits, she'll need to complete three job search activities each week and document them. Even though she's at retirement age, if she's collecting unemployment, ESD will expect her to be actively seeking work that's similar to her previous position. Make sure she knows to keep detailed records of all job search activities.
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Connor Murphy
•the job search requirement is so annoying especially for older workers! my dad had to apply to all these jobs he knew he wouldn't get just to check the boxes ugh
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