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I've been trying to get through to ESD for THREE WEEKS to ask this exact question!!! The phone system is impossible - I've called 42 times and either get hung up on or told the wait is over 2 hours and then disconnected anyway. I've tried eServices messaging but no response. I'm going to miss out on benefits because I can't get a simple answer about holiday pay!
I had the same issue trying to reach ESD last month. A friend told me about this service called Claimyr that got me through to an ESD agent in about 25 minutes instead of spending days trying. Their website is claimyr.com and they have a video showing how it works at https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3. It really saved me when I needed to ask about my adjudication issue. Way better than getting disconnected dozens of times.
Here's the official guidance: When filing by phone, answer all questions truthfully. For holiday pay specifically: 1. When asked if you received or will receive holiday pay, press 1 for YES 2. Enter the GROSS amount (before taxes) using the keypad 3. The system will calculate any deductions automatically Keep in mind that ESD can verify your earnings with your employer, so reporting accurately is crucial. As others mentioned, your benefit will be reduced by 75% of what you earn above $162.25, not eliminated entirely unless your holiday pay exceeds your weekly benefit amount plus the earnings allowance. If you continue to have questions about the phone filing process, the automated system does have an option to speak with a claims specialist, though wait times can be long during holiday periods.
Just to clarify some confusion in this thread - there are actually two different overpayment collection processes at ESD: 1. Voluntary repayment plans - where you've arranged to make payments on specific dates 2. Benefit offsets - where they automatically take a portion of your benefits If you're on a voluntary plan and miss a payment, they don't automatically switch to offsets. They'll typically send notices first if you've missed multiple payments. Being one day late shouldn't trigger anything in their system. Also, keep in mind that with the holiday, their payment processing is likely delayed anyway. Your payment from today probably won't even register as "late" in their system.
Update: My benefit payment just hit my account this morning! Normal amount, no deductions or delays. Looks like being one day late on the overpayment didn't affect anything. Thanks everyone for your help and reassurance!
Just wanted to mention - make sure you keep doing your weekly claims even while waiting for the first payment! Some people think they only need to file after getting paid, but you need to keep certifying every week without interruption.
Yes, I've been filing every Sunday like clockwork! One question though - do I need to list the exact same job search activities in the same order each week? Or is it okay to switch them up as long as I'm doing the required three activities?
You should definitely switch them up! They want to see different job search activities each week. Mix in applying for jobs, updating your resume, attending WorkSource workshops, having informational interviews, etc. Using the exact same activities looks suspicious like you're not actually job searching.
Faith Kingston
UGH the ESD payment system is SO BROKEN!!! My payments have been randomly delayed THREE TIMES this year with NO EXPLANATION!!! One time they told me it was "system maintenance" another time they said it was a "verification hold" and another time they just said "these things happen" 🤬 The worst part is you can NEVER get someone on the phone when you ACTUALLY NEED THEM!!! Meanwhile bills don't wait and landlords don't care about ESD's problems!!!
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Emma Johnson
•While the system definitely has issues, I've found that most payment delays are actually resolved within 5 business days. For the OP, since the processing date was the 27th (Monday after Thanksgiving), and today is just December 2nd (Saturday), that's really only 4 business days when you account for the weekend. I'd suggest waiting until Tuesday before assuming something is wrong with the payment. Also, make sure your prepaid card hasn't expired or been locked for security reasons - that happens more often than people realize.
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Raúl Mora
UPDATE: I called my prepaid card bank this morning and they told me there's an incoming ACH deposit pending for tomorrow morning! No idea why it took 6 business days when it usually takes 1-2, but at least it's coming. Thanks everyone for the help and suggestions. The holiday delay must have been longer than I expected.
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Margot Quinn
•Glad to hear it's on its way! The Thanksgiving holiday definitely threw things off. For future reference, most banking holidays can add 1-3 extra business days to processing times, especially for government payments. I always try to submit my weekly claim extra early during holiday weeks to account for this.
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Evelyn Kim
•nice!! always good 2 check with the bank too not just esd
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