maybe check ur correspondence tab on eservices to see if theres more info? sometimes they send messages there that dont come as emails

One last piece of advice: when you upload your documents to the new claim, be very explicit in your explanation letter. Write something like: "This documentation is for the separation issue on my new claim beginning 11/15/2025. ESD has already made a determination on this same separation issue for my previous claim (ending 11/14/2025), finding that I am eligible for benefits despite my employer's misconduct allegation. The determination number is [insert if you have it]. Please reference this previous determination when reviewing my new claim." Being super clear and connecting the dots for them can save weeks of processing time.

hey did u ever solve this? im having the same issue now and wondring if any of this advice worked for u

UPDATE: I got through! Combining a few approaches worked for me. I called ESD and specifically requested an escalation due to financial hardship (got a ticket number). I also emailed my state rep as suggested above. Not sure which one did it, but 4 days later I got a call from an adjudicator who reviewed my documentation while on the phone with me. She approved my claim on the spot and I received backpay for all weeks yesterday. If you're struggling, definitely try both the escalation request AND contacting your state rep!

I had a similar issue and I found out it was because my identity verification had expired and needed to be redone, but there was no notification about it. When I finally got through to ESD using Claimyr, they fixed it in minutes. Definitely worth checking if there's something specific holding up your claim rather than just waiting.

Just wanted to update - my claim that was stuck in processing finally went to paid status this morning around 4am! Looks like they're just running behind this week. Check your account, maybe yours went through too?

Update: I called the tax form number and was told that because my payment was so recent, my 1099-G won't be generated until next month. The agent said I should file for an extension if I can't wait that long. So frustrating that it takes 4 months to get paid and then I have to wait even longer for the tax form! At least I know what's going on now. Thanks everyone for your help.

my nieghbor works at h&r block and she says u can estimate ur ui income on taxes and then amend later when u get the real 1099g. might be easier than extension

My brother works for another WA state agency and told me that ESD's phone systems are actually completely overwhelmed most days. It's not just a recording - they literally cannot handle the call volume with their current staffing. He said the best strategy is to try calling on the half-hour rather than on the hour (like 8:30, 9:30, etc) because most people call right when they open or at the top of each hour. Also, their systems do maintenance overnight and sometimes there are fewer agents in the first 30 minutes they're open because everyone's logging in and getting situated. I got through last month using this approach, calling at 8:45am on a Wednesday.

i tried the half hour trick today and it worked!!! got through after only 3 attempts calling at 10:30. waited on hold for 25 min but finally spoke to someone who actaully helped fix my claim!!!! tell your brother THANK YOU