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The terminology can be confusing, but there's an important distinction here: your claim being approved means you're eligible for the program, but each weekly certification can still be disqualified for various reasons. Check if you've answered any of these questions in a way that would trigger disqualification: - Did you report being unavailable for work on any day? - Did you refuse any job offers? - Did you report being unable to work due to illness? - Did you travel outside your job search area? If you can get through to ESD, ask them to review your weekly claim answers specifically.
Update us once you figure out what the issue was! It will help others who might run into similar problems in the future.
I definitely will! Going to try calling again tomorrow morning and if that doesn't work, I might try that Claimyr service someone mentioned. Really appreciate everyone's help here.
Quick update for others finding this thread: Standard ESD payment processing times are 2-3 business days after 'paid' status for regular ongoing claims, but initial payments with multiple weeks of backpay typically take 3-5 business days due to additional verification steps. Wells Fargo specifically is known to hold larger first-time government deposits for additional review. For the original poster - if you need to reach ESD quickly, definitely try the Claimyr service I mentioned earlier. With 5 weeks of backpay at stake and rent coming due, speaking directly with an ESD agent is your best option. They can verify if the payment was actually sent and give you a more precise timeline.
UPDATE: My payment finally came through this morning (Thursday)! Looks like it just took a bit longer than I expected. Thanks everyone for your help and advice during my mini-freak out. For anyone else reading this in the future - be prepared to wait 3-4 business days after approval, especially for first payments with multiple weeks of backpay.
This reminds me of my claim from last fall. Actually my situation was a little different because it wasn't the governor's office, but I had to get my union rep involved. The alert thing happened to me too though. ESD's website has all these weird quirks that make you question your sanity sometimes. Like, did I really see that notification or am I just desperate and imagining things? Anyway, in my case it took about two weeks after escalation, but then everything went through at once.
I just realized I didn't answer your full question. After the governor's office got involved with my claim, I received a call from an ESD specialist about 8 business days later. The call came from a blocked number, and they asked me several verification questions before discussing my claim. The specialist had clearly reviewed my file before calling. Once they fixed the issue, my portal updated within 24 hours and payment came 2 days after that. The ESD specialist mentioned they prioritize governor-elevated claims, but they still work through them in the order received. Depending on the current backlog, it could be 5-15 business days before you hear anything. If you're worried about missing a call, add a note to your ESD account (through the Contact Us section) stating your availability and best contact methods. Sometimes this helps ensure they reach you.
UPDATE: The TAB key method worked! I was able to finally get past the Read and Certify screen by using Tab to highlight the button and then pressing Enter. Submitted my claim successfully. Thank you all for your help! For anyone else having this issue, definitely try the keyboard navigation instead of mouse clicking.
I had a similiar problem but it was actually cuz I was answering one of the questions wrong. The system doesnt tell you which question is wrong it just gets stuck. For me it was the question about being able/available for work - I said no because I had a doctors appointment one day but apparently thats not what they mean by that question. Once I changed my answer it went through fine. Maybe double check your answers?
Darren Brooks
Great news! Thanks for updating the thread - this will help future claimants who search for similar issues.
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Naila Gordon
YAY!!! So happy for you!!! Time to celebrate!!!
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