Social Security miscalculated my benefit by $20 after conversion from SSDI - can I get backpay without a lawyer?
Just discovered my Social Security benefits were underpaid by $25 for almost 16 months and I'm really frustrated! I turned 67 in March and my SSDI automatically converted to retirement benefits. Last week I got two letters - first one just confirming the conversion, then a second one saying there was a calculation error and my monthly benefit should be $25 higher. I called the SSA immediately to ask about retroactive payment for the months they underpaid me (that's about $400 total!) and the agent told me there was no retroactive adjustment available for "small amounts." I don't think that sounds right! I worked part-time while on SSDI (always under the earnings limit) and I wonder if this has something to do with the recalculation. I reached out to the disability lawyer who helped me 8 years ago, and she said I'm probably entitled to the backpay, but that it wasn't worth her time to pursue it for just $400. Does anyone know if I can request this retroactive adjustment myself? I know $25/month isn't life-changing but it's MY money and it adds up!
25 comments


Gianna Scott
You're absolutely right to pursue this. The SSA should automatically issue any underpayment they discover, regardless of the amount. When your benefits converted from SSDI to retirement at your Full Retirement Age (FRA), they should have recalculated your Primary Insurance Amount (PIA) based on any additional earnings you had while receiving disability. Since you mentioned working part-time, those earnings likely increased your benefit calculation slightly. You don't need a lawyer for this. Call SSA and specifically request an "underpayment review." Reference both letters and explain that you believe you're due retroactive payment for the months you received the lower amount. Ask them to document your request in your file. If the phone representative isn't helpful, you can also visit your local office with both letters and request the review in person.
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Edwards Hugo
•Thank you for confirming I'm not crazy! I'll definitely ask for an "underpayment review" specifically. Do you know if there's a form I need to fill out for this? And should I be pushing for interest too since they've had my money all this time?
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Alfredo Lugo
same thing happned to me last year but mine was $12 difference. i never got backpay even after asking multiple times. the lady at ssa told me there's a minimum threshold for automatic backpay but i could appeal for it. i didnt bother cause it was only like $200 total.
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Edwards Hugo
•That's exactly what I'm worried about! Did they ever tell you what the "minimum threshold" actually is? I'm wondering if it's written somewhere in their policies or if they're just making that up.
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Sydney Torres
The SSA rep you spoke to was WRONG! There is absolutely NO minimum threshold for underpayments. I worked for Social Security for 22 years and I processed underpayments as small as $1.40 before! The problem is getting through to someone who knows what they're doing. What likely happened is that when your benefits converted from disability to retirement, the system triggered a recalculation based on your work activity while on SSDI. This is standard procedure. The error is in not automatically processing the underpayment for prior months. You need to call and specifically request to speak with a Claims Specialist (not just any rep) and ask for an "underpayment review" based on the notice you received. If they give you pushback, request to speak with a supervisor. The technical term you want to use is "AERO recalculation underpayment" - that might help get through to someone who understands the issue.
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Edwards Hugo
•Thank you SO MUCH for this insider information! I'm going to call tomorrow and ask for a Claims Specialist specifically. I'll mention the AERO recalculation underpayment too. Really appreciate having the right terminology to use!
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Kaitlyn Jenkins
good luck getting thru to anyone at social security!! i tried for 3 weeks straight and kept getting the busy signal or disconnected after waiting for 2 hours... complete nightmare
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Caleb Bell
•I had the same problem trying to fix my husband's Medicare premium issue. After wasting days trying to get through, I found this service called Claimyr that gets you through to a live SSA agent without the wait. It worked perfectly - I was talking to someone at SSA within 20 minutes. Check out their demo at https://youtu.be/Z-BRbJw3puU or just go to claimyr.com. Seriously saved my sanity after getting disconnected like 8 times.
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Edwards Hugo
•Thanks for the suggestion! I'll give regular calling a try first but if I can't get through, I might check that out. I've wasted so much time on hold with them already.
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Danielle Campbell
I hate to be the bearer of bad news, but technically speaking, they're NOT REQUIRED to issue retroactive payments for such a small amount. It falls under what's called "administrative tolerance" - although you're entitled to it, they have discretion for small amounts. You can certainly push for it, but here's what might be more effective: file a formal Request for Reconsideration (Form SSA-561) specifically about the lack of retroactive payment. This starts the official appeals process, which means someone different will review the decision. The local office will sometimes just pay it rather than process all the paperwork an appeal requires. Also, make sure the calculation itself is correct. If you worked while on SSDI, those earnings might have increased your benefit calculation when converting to retirement.
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Edwards Hugo
•Thank you for the form number! I'll definitely look into filing that. Do you happen to know where this "administrative tolerance" policy is documented? I'm trying to understand if there's an actual dollar threshold or if it's just whatever the representative decides.
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Rhett Bowman
When my husband's SSDI converted to retirement back in 2023, we had a similar issue but it was because they had the wrong earnings record on file for a few years. Definitely request a copy of your earnings record online through your my Social Security account to check if everything is correct there. Might explain why the calculation changed.
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Edwards Hugo
•That's a good idea - I should double-check my earnings record to make sure everything is accurate. Maybe there was some mix-up with my part-time earnings while on disability.
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Sydney Torres
Just to add one more thing - if you're going to pursue this, do it NOW. There's a 60-day deadline to appeal issues once you receive a notice. The fact that you got the second letter about the recalculation starts that 60-day clock. After that window, it gets much harder to resolve.
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Edwards Hugo
•Oh thank you for mentioning the timeframe! My second letter is dated about 2 weeks ago, so I still have time but shouldn't delay. I'll definitely call this week.
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Alfredo Lugo
the whole system is rigged. they miscalculate on purpose hoping most ppl wont notice or will give up fighting for whats owed to them. $25 times thousands of people equals millions they save by "accidentally" underpaying!!
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Danielle Campbell
•That's not really accurate. These recalculations happen automatically through what's called the Automated Earnings Reappraisal Operation (AERO) system. It's run annually to adjust benefits based on new earnings posted to your record. The issue here isn't a conspiracy - it's that the underpayment processing sometimes requires manual intervention, which doesn't always happen correctly.
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Caleb Bell
I had success getting a small backpay amount (about $175) by going IN PERSON to my local SSA office. Brought all my paperwork and explained the situation calmly. The rep was really helpful once I was face-to-face. Sometimes that personal touch makes all the difference versus trying to handle it over the phone.
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Edwards Hugo
•I think I might try this approach if the phone call doesn't work out. Did you need an appointment or were you able to just walk in?
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Gianna Scott
Just a quick update on what I mentioned earlier - if you do go to the local office, make sure to bring: 1. Both letters showing the conversion and the recalculation 2. Your ID 3. Any documentation of your work history while on SSDI 4. A simple written statement of what you're requesting (this helps them document it properly) You might also want to print out your recent payment history from your my Social Security account to show the payment amounts you've received. The more organized you are, the easier it is for them to help you resolve it quickly.
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Edwards Hugo
•This is incredibly helpful, thank you! I'll definitely get all this documentation together. I actually think I have both letters in my online account too, so I can print those out.
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Yuki Kobayashi
I'm dealing with something very similar right now! My SSDI converted to retirement benefits in January and I just got a notice that my monthly amount should be $18 higher. When I called about backpay, the representative told me the same thing about "small amounts" not being eligible for retroactive payment. Reading through these responses has been so helpful - especially learning about requesting a "Claims Specialist" and using the term "AERO recalculation underpayment." I had no idea there were specific terms that might help get through to someone who actually understands these issues. Has anyone else noticed if the timing of when you call makes a difference? I've been trying to call first thing in the morning but still getting those long wait times everyone mentioned.
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Lola Perez
•Welcome to the club! It's frustrating how many of us are dealing with the same issue. From what I've read in other forums, early morning (right when they open at 8am) or late afternoon (around 4pm) seem to have slightly better success rates for getting through. Some people also suggest calling on Tuesday-Thursday since Mondays and Fridays tend to be busier. I'd definitely try the specific terminology that Sydney Torres mentioned - asking for a "Claims Specialist" and mentioning "AERO recalculation underpayment." It sounds like having the right language really helps get past the initial representatives who might not be familiar with these types of issues. Good luck with your $18 - every dollar counts and it's definitely worth pursuing!
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Romeo Quest
I'm going through almost the exact same situation right now! My SSDI converted to retirement benefits last month and I just discovered they've been underpaying me by $31 monthly for the past 4 months. When I called, the first representative told me there was a "$50 minimum" for backpay (which sounds completely made up based on what Sydney Torres shared about processing $1.40 underpayments!). What really helped me was calling back and specifically asking to speak with a "Claims Specialist" like Sydney suggested. The second person I talked to was much more knowledgeable and actually initiated an underpayment review on the spot. She explained that my part-time work while on SSDI had increased my benefit calculation when it converted to retirement, which is exactly what happened to you. For anyone else dealing with this - don't give up after the first phone call! The representatives seem to have very different levels of knowledge about these conversion issues. I'm still waiting to hear back about my backpay, but at least I have a case number now and someone who understood what I was talking about. Also, calling right at 8am when they open seemed to work better than afternoons - I got through in about 45 minutes instead of the 2+ hours I was waiting later in the day.
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James Johnson
•This is really encouraging to hear! It's so frustrating that we have to call multiple times just to find someone who knows what they're doing. The fact that you got a case number is a great sign - at least now there's a paper trail of your request. Your experience with the "$50 minimum" claim really confirms what Sydney Torres said about representatives making up policies. It seems like there's a real training issue at SSA where the frontline staff don't understand these AERO recalculation situations. I'm definitely going to try the 8am calling strategy. Did the Claims Specialist you spoke with give you any timeline for when you might hear back about the underpayment review? I'm curious how long these typically take to process. Thanks for sharing your experience - it's helpful to know that persistence pays off with these situations!
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