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Social Security application - do I have to mail original documents or can everything be done online?

I'm getting ready to file for my Social Security retirement next month and planning to use the online application. One thing has me worried though - do I still need to mail in my original documents (birth certificate, etc.) even with the online application? I absolutely refuse to mail my original birth certificate or marriage license through regular mail. Has anyone completed the entire process online without sending in physical documents? I've heard horror stories about documents getting lost in the mail, and I don't want to deal with replacing these important papers at my age.

I did mine online last yr and yes they still needed my original birth certificate BUT u dont mail it!! You take it to your local SSA office and they scan it and give it right back to u. Make an appointment tho the wait is crazy otherwise

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StarSailor

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Thank you! That's a huge relief. Did you need an appointment just to drop off documents or did they scan them while you waited?

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Yara Sabbagh

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When you apply online, SSA will review your application and then contact you if they need original documents. In many cases, if you already have a driver's license or state ID that's verified through REAL ID, they may not need your birth certificate. For marriage licenses/divorce decrees, they often do need to see originals. But as mentioned, you never mail originals - you either bring them to a local office or schedule an express appointment specifically for document verification. They scan them while you wait and return them immediately.

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StarSailor

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That's great news about the REAL ID potentially working instead. My license is REAL ID compliant, so maybe I won't need the birth certificate after all. I'll make sure to have everything ready just in case.

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My sister just did this! They didnt need ANY original documents because she had already provided them years ago when she got her social security card replaced. So if you've ever provided those documents to SSA before, there's a chance they're already in their system!

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Paolo Rizzo

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This isn't always true though. I provided my birth certificate when I got my replacement card 10 years ago, but they still needed to see it again for retirement benefits. I think it depends on when you provided documents previously and which office you dealt with. Some offices are better than others at maintaining records.

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QuantumQuest

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I was worried about the same thing when I applied last year! The online application is really convenient, but document verification is still required in most cases. Here's what I learned from my experience: 1. You will NEVER mail original documents to SSA 2. After you submit the online application, they'll send you a notification if they need document verification 3. You'll schedule an in-person appointment at your local office specifically for document verification 4. They scan everything while you wait and give your originals back immediately 5. Sometimes they may accept certified copies of certain documents (but not all) Some documents commonly needed: birth certificate, marriage license (if applying for spousal benefits), divorce decree (if applicable), military discharge papers. Bring your driver's license too!

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StarSailor

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This is super helpful, thank you! So it sounds like I can start the process online and then just wait to see if they contact me about needing to verify documents. That makes me feel much better about the whole thing.

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Amina Sy

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When you apply online, the SSA reviews your application and your existing record in their system. If they need original documents, they'll notify you with instructions to bring them to your local office. However, calling to schedule an appointment can be extremely frustrating - I spent weeks trying to get through on the phone. I used a service called Claimyr (claimyr.com) to get through to an SSA representative quickly. They have a video showing how it works: https://youtu.be/Z-BRbJw3puU. It helped me schedule my document verification appointment without spending hours on hold. Definitely worth it when you need to talk to someone at SSA quickly.

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StarSailor

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Thanks for the tip! I've been dreading the phone process because my neighbor said she was on hold for over 2 hours last month. I'll check out that service if I need to make an appointment.

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I don't trust ANY of this online stuff! I went straight to the office with all my documents. Waited 3 hours but got everything done in one visit. No waiting for emails or wondering if they got my application. Just saying there's something to be said for doing things the old fashioned way!!

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Not everyone can sit in an office for 3 hours! Some of us have mobility issues or live far from an office. The online system exists for a reason!

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Paolo Rizzo

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Here's what's frustrating about SSA - policies seem to vary by office. My husband and I both applied online within 3 months of each other. I was asked to bring in original documents, but they never requested his! We think it's because his birth certificate was already scanned into their system years ago when he got a replacement card, but no one could explain why I needed to bring mine in when I'd also previously provided it. The inconsistency is maddening.

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Yara Sabbagh

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This is actually a documented issue with their systems. Prior to 2010, many document scans were stored in a different database that not all SSA systems can access. After they upgraded their Document Management System (DMS), newly scanned documents are more readily available across offices. It's not necessarily inconsistency in policy, but rather technical limitations with their older records.

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QuantumQuest

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One more thing I forgot to mention - if the SSA already has electronic versions of your documents in their system (like if you've provided them before for a different purpose), you might not need to bring them again. But it's so hit or miss that it's best to be prepared with everything just in case. The easiest way to know for sure is to call and ask if they need to see your original documents based on what's already in your record.

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StarSailor

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Good point. I provided my birth certificate when I got a replacement Social Security card about 5 years ago, so maybe it's still in their system. I'll call and check before I submit my application online.

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